Senior Network Engineer, GIOC

WebHosting; Chennai, Tiruchirappalli, Coimbatore District, Bengaluru, Hyderabad; On-site; INR 1,200,000 - 2,100,000; Full time

Benefits offered by this job

Medical Insurance stipend paid yearly

9 Company-Paid Holidays

Sabbatical every 5 years + Anniversary

Anniversary Bonus each year

Professional Development Reimbursement

Fitness membership reimbursement

Wellable subscription

Job summary

Vultr is expanding its India presence with a 24x7 Global Integrated Operations Command Center in Chennai. We seek Senior Network Engineers to own escalated incidents across routing, switching, DNS, CDN, and connectivity.

Expect deep troubleshooting, root-cause analysis, and mentoring of L1 engineers, with a rotational shift and on-call responsibilities. You will lead major-incident bridges, drive permanent fixes, and partner with Engineering SMEs to improve resilience and MTTR in a dynamic,

Qualifications

• 5-8 years of experience in network engineering, network operations, or infrastructure operations.
• Deep hands-on networking expertise – routing and switching, BGP/OSPF, DNS, firewalls, load balancing, and CDN.
• Strong network troubleshooting using packet capture, flow analysis, and routing/peering diagnostics.
• Proven experience leading complex incident diagnosis, root-cause analysis, and permanent remediation.
• Network automation/scripting skills (Python, Ansible, or equivalent) and familiarity with monitoring/observability and ITSM tooling.
• Strong written and verbal communication for technical leadership, documentation, and mentoring; willingness and ability to work a rotational 24×7 shift and on-call model, including nights, weekends, and holidays.
• Experience with (physical) troubleshooting, including optical/transport and/or telecom troubleshooting.
• Prior experience as a senior escalation resource in a 24×7 NOC or command-center environment.

Responsibilities

• Escalated Incident Ownership: own incidents from routing, switching, DNS, CDN, and connectivity and drive to resolution.
• Root-Cause Analysis & Permanent Fixes: identify root causes and implement durable changes with engineering teams.
• Major Incident Response & Technical Leadership: lead bridges, containment, recovery decisions, and PIRs.
• Reliability, Automation & Tooling: reduce toil, improve observability, and document runbooks and SOPs.
• Mentor L1 engineers and contribute to knowledge transfer during on-boarding and go-live.

Skills

Routing & Switching

BGP/OSPF

DNS

Firewalls

Load Balancing

CDN

Network Troubleshooting

Python Scripting

Ansible

English Communication

24x7 On-call

Job description

Not specified Full-time Senior Infrastructure

Job Description

Vultr Cares

Medical Insurance stipend paid annually

9 Company-Paid Holidays

Generous Leave Policy + 1 month paid sabbatical every 5 years + Anniversary Bonus each year

Professional Development Reimbursement

Fitness membership reimbursement

Company paid Wellable subscription

Join Vultr

Vultr is expanding its India presence and is building its firstGlobal Integrated Operations Command Center (GIOC) in Chennai– the 24×7 nerve center for monitoring, triage, and incident resolution across Vultr’s globalnetwork operations.

We are seekingSenior Network Engineersto own escalated and complex incidents across Vultr’snetwork estate – routing, switching, DNS, CDN, load balancing, and connectivity.This is a deep-dive engineering role for experienced network operators who lead troubleshooting, drive root-cause analysis, author runbooks, and mentor Network Engineers – and who want to grow toward network architecture, SRE, or platform engineering. You must be comfortable with a rotational shift and on-call model – including nights, weekends, and holidays – to sustain follow-the-sun coverage.

Role Overview

TheSenior Network Engineerowns incidents escalated from Network Engineers and leads diagnosis on the most complex network issues. You perform deep troubleshooting, drive incidents to resolution withindefined SLAs, determine root cause, and deliver permanent fixes that prevent recurrence. The role ensuresdeep technical resolution and network reliabilitythat protects customer experience and network availability.

You act as a senior escalation point and network subject-matter expert, leading major-incident bridges, partnering with Engineering SMEs and providers on architecture-level fixes, and raising the team’s capability through runbooks and mentoring. Success is measured byMTTR, root-cause closure, recurrence reduction, and runbook coverage.The role runs on arotational shift and on-call scheduleto sustain 24x7coverage.

Key Responsibilities

Escalated Incident Ownership

• Own incidents escalated from Network Engineers across routing, switching, DNS, CDN, and connectivity, and drive them to resolution
• Lead complex troubleshooting and deep-dive diagnosis using packet captures, flow data, routing tables, logs, and change history
• Meet resolution SLA targets and provide regular, accurate updates throughout the incident lifecycle

Root-Cause Analysis & Permanent Fixes

• Determine technical root cause and distinguish symptoms from underlying causes
• Design and implement permanent fixes, configuration changes, and routing/peering adjustments within scope
• Partner with L 3 / Engineering SMEs, carriers, and transit/peering providers on architecture-level remediation
• Validate fixes through controlled change and confirm the issue does not recur before closure

Major Incident Response & Technical Leadership

• Act as technical lead on major-incident (Sev-0 / Sev-1) bridges, coordinating diagnosis across towers and providers
• Make and document containment, rerouting, and recovery decisions under pressure
• Serve as senior escalation point and network subject-matter expert for the GIOC

Reliability, Automation & Tooling

• Identify toil and recurring issues, and build automation to reduce manual effort and MTTR
• Improve observability – network monitoring, alerting thresholds, flow telemetry, and dashboards – to catch issues earlier
• Contribute to capacity, performance, and resilience improvements across the network estate
• Drive permanent reduction of repeat incidents through engineering and process change
• Author and maintain runbooks, SOPs, and knowledge-base articles that raise L1 first-time resolution
• Mentor and coach L1 engineers; review triage quality and provide feedback
• Lead knowledge transfer and shadowing during onboarding and go-live
• Lead post-incident reviews (PIR) and root-cause write-ups with clear corrective actions
• Track corrective and preventive actions to closure and measure recurrence
• Surface systemic risks and drive trend-based reliability improvements

Qualifications & Experience

• 5-8 years of experiencein network engineering, network operations, or infrastructure operations, includingSenior Network Engineers escalation and root-cause ownership
• Deep hands-on networking expertise – routing and switching, BGP/OSPF, DNS, firewalls, load balancing, and CDN
• Strong network troubleshooting using packet capture, flow analysis, and routing/peering diagnostics
• Proven experience leading complex incident diagnosis, root-cause analysis, and permanent remediation
• Network automation/scripting skills (Python, Ansible, or equivalent) and familiarity with monitoring/observability and ITSM tooling
• Strong written and verbal communication for technical leadership, documentation, and mentoring; willingness and ability to work a rotational 24×7 shift and on-call model, including nights, weekends, and holidays
• Proficient in English verbal and written communication
• Experience with (physical) troubleshooting, including optical/transport and/or telecom troubleshooting
• Prior experience as a senior escalation resource in a 24×7 NOC or command-center environment

Inclusion & Privacy

We are an equal opportunity employer and are committed to creating an inclusive environment for all employees. We welcome applications from individuals of all backgrounds and experiences, and we prohibit discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status under applicable laws. Vultr will consider qualified applicants with arrest or conviction records in accordance with applicable laws and will not conduct a background check until after an offer of employment has been extended and accepted.

We also take your privacy seriously. We handle personal information responsibly and follow applicable laws, including U.S. privacy rules and India’s Digital Personal Data Protection Act, 2023. Your data is used only for legitimate business purposes and is protected with proper security measures.

Where allowed by law, applicants may request details about the data we collect, access or delete their information, withdraw consent for its use, and opt out of nonessential communications. For more details, please see our Privacy Policy .