Network Engineer, GIOC

WebHosting; Chennai District; On-site; INR 900,000 - 1,300,000; Full time

Benefits offered by this job

Medical Insurance stipend

9 Company-Paid Holidays

Generous Leave Policy

Professional Development Reimbursement

Fitness membership reimbursement

Wellable subscription

Job summary

Vultr is expanding its India presence with a new Global Integrated Operations Command Center in Chennai. We seek Network Engineers to monitor routing, DNS, CDN, and connectivity in real time as part of a 24x7 frontline team.

The role requires night/weekend shifts, with opportunities to grow into deeper network engineering or SRE paths. Strong incident management and documentation skills are essential.

Qualifications

• Graduate/Engineer in a relevant field (B.E./B.Tech or equivalent).
• 3-5 years of experience in network operations, NOC, or IT operations.
• Hands-on network monitoring and troubleshooting experience.
• Familiarity with monitoring/observability tools and ticketing systems (alerting consoles, ITSM).
• Strong written communication for documentation and handoffs.

Responsibilities

• Monitor network health signals from a unified dashboard.
• Acknowledge alerts and incidents within first-response SLA targets.
• Classify incidents by severity and route tickets to the correct tower.
• Document steps taken and maintain shift logs and timelines.
• Escalate unresolved issues with clean, complete handoffs to senior engineers.

Skills

Networking fundamentals

Incident management

L1 troubleshooting

Communication

Troubleshooting tools

Education

BE/B.Tech or equivalent

Tools

JIRA

Confluence

PagerDuty

Observability platforms

Job description

Not specified Full-time Not specified Infrastructure

Job Description

Vultr Cares

Medical Insurance stipend paid annually

9 Company-Paid Holidays

Generous Leave Policy + 1 month paid sabbatical every 5 years + Anniversary Bonus each year

Professional Development Reimbursement

Fitness membership reimbursement

Company paid Wellable subscription

Join Vultr

Vultr is expanding its India presence and is building its first Global Integrated Operations Command Center (GIOC) in Chennai– the 24×7 nerve center for monitoring, triage, and first response across Vultr’s global network operations.

We are seeking Network Engineers to serve as the first line of response for Vultr’s global network estate – routing, DNS, CDN, and connectivity. This is a frontline operations role for engineers who watch connectivity, routing, and link health in real time and want to grow into deeper network engineering or SRE careers. You must be comfortable working a rotational shift model – including nights, weekends, and holidays – to sustain follow-the-sun coverage.

Role Overview

The Network Engineer is the entry point of the GIOC incident lifecycle for the network tower. You monitor connectivity and routing signals, acknowledge and triage alerts within defined first-response SLAs, execute documented runbooks to resolve common connectivity issues, and escalated cleanly to Senior Network Engineer when an issue falls outside L1 scope. The role ensures fast, accurate first response that protects customer experience and network availability.

You operate from a consolidated single-pane-of-glass dashboard, classifying and routing incidents by severity and tower while owning accurate, complete documentation of every action. Success is measured by first-response SLA adherence, triage accuracy, and runbook resolution rate. The role runs on a rotational schedule to sustain 24×7 coverage.

Key Responsibilities

Alert Monitoring & First Response

Monitor network health signals – routing, DNS, CDN, links, latency, and packet loss – from a consolidated single-pane-of-glass dashboard

Acknowledge alerts and incidents within first-response SLA targets

Perform initial review – read the alert, check recent changes, and review the CMDB before acting

Triage & Severity Classification

Classify each incident by severity and customer impact, confirming the owning tower (Network / cross-tower)

Route and assign tickets accurately to the correct tower or escalation path

Sustain triage accuracy at or above the GIOC go-live standard

Reassess severity as impact evolves, and declare higher when in doubt

Match alert signatures to documented runbooks and execute permitted Tier 1 actions

Resolve common, well-understood connectivity and routing issues end to end within L1 scope

Document every step taken, with supporting evidence, in the incident ticket

Escalate unresolved or out-of-scope issues to the Network Senior Network Engineer with a clean, complete handoff (symptom · evidence collected · steps tried · current state)

Flag missing or ineffective runbooks as runbook gaps for review and continuous improvement

Initiate and support major-incident (Sev-0 / Sev-1) bridges per the escalation matrix

Track escalations to closure and confirm service is restored before resolving the ticket

Operational Documentation & Communication

Maintain accurate shift logs, ticket updates, and incident timelines

Provide clear, timely status communication to stakeholders and customers per severity

Produce thorough shift-handover notes for seamless follow-the-sun continuity

Identify recurring alerts and noise as candidates for tuning and automation

Contribute to and improve runbooks and knowledge-base articles

Participate in post-incident reviews (PIR) and trend reviews

Qualifications & Experience

Graduate/Engineerin a relevant field (B.E./B.tech or equivalent)

3-5 years of experiencein network operations, a NOC, or IT operations, including hands-onnetwork monitoring and troubleshooting

Working knowledge of networking fundamentals– TCP/IP, routing and switching, DNS, firewalls, load balancing, and CDN concepts

Familiarity with network troubleshooting tools and techniques(ping, traceroute, packet capture, link/latency analysis)

Understanding of incident-managementfundamentals and severity-based triage

Exposure to monitoring/observabilitytoolsand ticketing systems (alerting consoles, ITSM)

Strong written communicationfor accurate documentation and clean escalation handoffs; willingness and ability to work a rotational 24×7 shift model, including nights, weekends, and holidays

Proficient in English verbal and written communication

Experience with L1 (physical) troubleshooting, including optical/transport and/or telecom troubleshooting

Prior experience in a 24×7 NOC or command-center environment, and tools such as JIRA, Confluence, PagerDuty, and observability platforms

Inclusion & Privacy

We are an equal opportunity employer and are committed to creating an inclusive environment for all employees. We welcome applications from individuals of all backgrounds and experiences, and we prohibit discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status under applicable laws. Vultr will consider qualified applicants with arrest or conviction records in accordance with applicable laws and will not conduct a background check until after an offer of employment has been extended and accepted.

We also take your privacy seriously. We handle personal information responsibly and follow applicable laws, including U.S. privacy rules and India’s Digital Personal Data Protection Act, 2023. Your data is used only for legitimate business purposes and is protected with proper security measures.

Where allowed by law, applicants may request details about the data we collect, access or delete their information, withdraw consent for its use, and opt out of nonessential communications. For more details, please see our Privacy Policy .