Senior MS Engineer - Cloud

NTT DATA, Inc.; Mumbai; On-site; INR 800,000 - 1,200,000; Full time

Job summary

NTT DATA, Inc. is looking for a Cloud Managed Services Engineer (L2) in Mumbai, India. The role involves ensuring smooth operation of clients' cloud infrastructure through proactive monitoring, incident management, and leading escalations. Candidates should have experience in Windows and Linux servers, knowledge of virtualization and ticketing tools like ServiceNow, and strong communication skills. A Bachelor’s degree in IT or equivalent experience is required. The position is on-site.

Qualifications

• Experience in Windows Server and Linux Server.
• Moderate experience with ticketing tools like ServiceNow.
• Knowledge of technical domains such as Network, Data Center, and Cloud.

Responsibilities

• Monitor work queues and resolve incidents promptly.
• Handle second-line support for medium complexity incidents.
• Produce trend analysis reports for automation opportunities.

Skills

Windows Server

Linux Server

Virtualization

ServiceNow

Network

Data Center

Technical Communication

Backup

Education

Bachelor’s degree in information technology/computing

Job description

About the role

A Cloud Managed Services Engineer (L2) at NTT DATA plays a critical role in ensuring clients’ cloud infrastructure operates smoothly. Responsibilities include proactive monitoring, incident identification, investigation, and resolution; managing service level agreements; performing maintenance and change management; leading client escalations; providing second‑line support; analyzing tickets for trends; and collaborating with automation and life‑desk teams to optimize operations.

Key responsibilities

• Monitor work queues and resolve incidents in a timely manner.
• Update tickets with tasks performed and analyze issues before impact.
• Handle second‑line support for incidents and requests of medium complexity.
• Lead client escalations, contribute to change management, and ensure all changes are approved.
• Plan and execute approved maintenance activities.
• Audit and analyze incident tickets for quality improvements.
• Produce trend analysis reports to identify automation opportunities.
• Collaborate with automation teams and coach Service Desk and L1 teams.

Qualifications

• Experience in Windows Server, Linux Server, Virtualization, Server Hardware, and Storage Administration.
• Moderate experience with managed services and ticketing tools like ServiceNow.
• Knowledge of management agents, redundancy concepts, and technical domains such as Network, Data Center, Telephony, Exchange, Storage, Cloud, and Backup.
• Strong planning and adaptability to changing circumstances.
• Excellent communication and interpersonal skills across cultures.
• Active listening skills, including paraphrasing and probing for relevant information.
• Positive outlook and ability to thrive in a pressurized environment.
• Willingness to work longer hours when necessary and maintain a client‑focused approach.
• Bachelor’s degree in information technology/computing or equivalent work experience.

Workplace type

On‑site

Equal Opportunity Employer

NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category.