Technical Specialist - MS, Cloud

NTT DATA, Inc.; Mumbai; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

NTT DATA, Inc. is seeking a Cloud Managed Services Engineer (L3) in Mumbai, India. This seasoned engineering role involves providing managed services by addressing cloud-based incidents and ensuring compliance with SLAs. Candidates should have over 7 years of experience, with at least 4 in Google Cloud Platform (GCP). Responsibilities include incident resolution, security implementation, and relationship building with stakeholders. The position is on-site, aiming for high service standards and operational improvements.

Qualifications

• 7+ years of experience with 4+ years in GCP.
• Good understanding of cloud architecture.
• Effective troubleshooting and analytical skills.

Responsibilities

• Proactively identifying and resolving cloud incidents.
• Managing high complexity tickets and providing resolutions.
• Contributing to project work as needed.

Skills

GCP experience

Cloud architecture understanding

Terraform deployment

Incident response

Cloud Security controls

Service Management best practices (ITIL)

Troubleshooting and analytical skills

Good communication skills

Education

Professional cloud certifications

Job description

Your day at NTT DATA

The Cloud Managed Services Engineer (L3) is a seasoned engineering role, responsible for providing a managed service to clients by proactively identifying and resolving cloud-based incidents and problems.

Through pre-emptive service incident and resolution activities, as well as product reviews, operational improvements, operational practices, and quality assurance, this role maintains a high level of service to clients.

The primary objective of this role is to ensure zero missed service level agreement (SLA) conditions and is responsible for managing tickets of high complexity, conducting advanced and complicated tasks, and providing resolution to a diverse range of complex problems.

This position uses considerable judgment and independent analysis within defined policies and practices and applies analytical thinking and deep technical expertise in achieving client outcomes, while coaching and mentoring junior team members across functions.

The Cloud Managed Services Engineer (L3) may also contribute to or support project work as and when required.

What You'll Be Doing

• Experience of 7+ years with relevant experience of 4+ years in GCP.
• Good understanding of cloud architecture.
• Deployment of cloud services using Terraform.
• Defining and configuring alert thresholds as directed by the Cloud CoE.
• Monitoring incident triggered and responding to the relevant team basis the RCA.
• Report Generation and Data Submission basis the requirement raised by various teams.
• Implementation of Cloud Security controls as directed by Info‑Sec team.
• Follow-up for audit and compliance point closure post implementation.
• Cloud Process Automation and Standardization.
• Golden AMI creation and patching of the golden images.
• Updating the AMI access across accounts for latest image deployment.
• Detailed understanding of the Cloud (IaaS and PaaS) industry and associated various technologies.
• Deep understanding of Service Management best practices frameworks such as ITIL.
• Effective troubleshooting and analytical skills and ability to manage complex and technical projects.
• Good communication skills and an ability to develop relationships with customer external stakeholder’s levels.
• Basic understanding of network & security, data center architecture.
• Professional cloud certifications preferred.

Workplace type

On-site Working

Equal Opportunity Employer

NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category.