Senior ML Ops Engineer – LLM Ops, Analytics as Service, Consulting

Jobtailor; Bengaluru; On-site; INR 3,000,000 - 6,000,000; Full time

Job summary

Jobtailor in Bengaluru seeks a senior professional to lead managed services delivery, optimize client operations, and drive efficiency through structured processes, metrics, and continuous improvement initiatives.

You will design scalable workflows, oversee transitions, manage delivery timelines, and develop automation frameworks while mentoring junior teammates and ensuring alignment with client objectives.

Qualifications

• A Bachelor's degree is required.
• Minimum 5 years of experience.
• Proficiency in English (oral and written) is required.

Responsibilities

• Manage and optimize managed services processes to boost client operations and efficiency.
• Lead transition and execution of service delivery teams aligned with client objectives.
• Oversee delivery timelines and manage performance risks using PM skills.
• Implement continuous improvement strategies to refine tools and services.
• Develop and maintain client relationships to anticipate needs.
• Apply analytical thinking to interpret data and provide actionable recommendations.
• Design and develop automation frameworks to streamline business processes.
• Collaborate with stakeholders to identify opportunities for BPM improvements.
• Uphold professional and technical standards per firm guidelines and client expectations.
• Mentor junior team members to foster growth and capability.

Skills

Client relationship management

Project management

Analytical thinking

Data interpretation

Mentoring

Process optimization

Education

Bachelor's degree

Job description

Responsibilities

• Managing and optimizing managed services processes to enhance client operations and efficiency
• Leading the transition and execution of service delivery teams, confirming alignment with client objectives
• Utilizing project management skills to oversee delivery timelines and manage performance risks
• Implementing continuous improvement strategies to refine tools and services within managed services
• Developing and maintaining client relationships to understand and anticipate their needs
• Applying analytical thinking to interpret data and provide actionable insights and recommendations
• Designing and developing automation frameworks to streamline business processes
• Collaborating with stakeholders to identify opportunities for business process improvement and transformation
• Upholding professional and technical standards in line with firm guidelines and client expectations
• Mentoring junior team members to foster growth and enhance team capabilities

Requirements

• At least a Bachelor's degree
• At least 5 years of experience
• Oral and written proficiency in English required

Core Competencies

Demonstrates expertise in managing and optimizing managed services processes, with a strong focus on client relationship development and project management. Proficient in designing automation frameworks and implementing continuous improvement strategies to enhance operational efficiency.

Hard Skills

• Process Improvement
• Performance Risk Management
• Data Interpretation
• Continuous Improvement Strategies
• Service Delivery Management

Soft Skills

• Mentoring
• Collaboration
• Communication