Senior Member -DR (Freshers) IRC300797

GlobalLogic Inc.; Nagpur District; On-site; INR 360,000 - 504,000; Full time

Benefits offered by this job

Family medical insurance

Group Term Life Insurance

NPS (National Pension Scheme)

Annual performance bonuses

Referral bonuses

Professional certifications

Job summary

GlobalLogic is hiring fresh graduates for Technical Support roles in Nagpur, focusing on cybersecurity and cloud basics. You will troubleshoot issues, assist customers, and collaborate with cross-functional teams to deliver high-quality technical support.

Role requires 0–1 year experience, B.E./B.Tech in Cybersecurity, and willingness to work from the office in rotational shifts. Training and growth opportunities are provided within a global engineering environment.

Qualifications

• Freshers with a B.Tech(Cybersecurity)
• Strong communication skills and basic knowledge of cloud platforms.
• Familiarity with AI tools such as Gemini, Copilot, and ChatGPT, including prompt usage and automation basics.
• Good analytical, problem-solving, and customer-handling skills.
• Willingness to work from the office in rotational shifts (5 working days and 2 weekly offs).

Responsibilities

• Support customers via chat, email, and phone to resolve technical issues.
• Handle and track support tickets to ensure timely resolution.
• Troubleshoot cloud and product-related issues.
• Meet SLA/SLO targets and maintain high customer satisfaction.
• Use cloud tools for debugging and root cause analysis.
• Document issues and solutions for continuous improvement.
• Collaborate with engineering and cloud teams for escalations and issue resolution.

Job description

Description

GlobalLogic is hiring enthusiastic freshers with a strong foundation in cloud technologies, Cyber Security, to join our Technical Support team. The role involves troubleshooting issues, assisting customers, and collaborating with cross-functional teams to deliver high-quality technical support.

Mandate Skill: Cybersecurity Support

Basic understanding of Cybersecurity concepts along with a relevant Cybersecurity certification & Any Cloud.

Knowledge of cloud support concepts, including monitoring, logging, incident handling, and security best practices.

• Designation: Senior Member (Technical Support- Only Immediate Joiners)
• Location: Nagpur | Work from Office
• Experience: Freshers (0–1 Year)
• Qualification: B.E/B.Tech (Cybersecurity)
• Shifts: 24/7 Rotational Shifts

Requirements

• Freshers with a B.Tech(Cybersecurity)
• Strong communication skills and basic knowledge of cloud platforms.
• Familiarity with AI tools such as Gemini, Copilot, and ChatGPT, including prompt usage and automation basics.
• Good analytical, problem-solving, and customer-handling skills.
• Must possess a Provisional Certificate and Graduation Marks Memo.
• Willingnessto work from the office in rotational shifts(5 working days and 2 weekly offs).

Job responsibilities

• Support customers via chat, email, and phone to resolve technical issues.
• Handle and track support ticketsto ensure timely resolution.
• Troubleshoot cloud and product-related issues.
• Meet SLA/SLO targets and maintain high customer satisfaction.
• Use cloud tools for debugging and root cause analysis.
• Document issues and solutions for continuous improvement.
• Collaborate with engineering and cloud teamsfor escalations and issue resolution.

What we offer

• Exciting Projects: We focus on industries like High-Tech, communication, media, healthcare, retail and telecom. Our customer list is full of fantastic global brands and leaders who love what we build for them.
• Collaborative Environment: You Can expand your skills by collaborating with a diverse team of highly talented people in an open, laidback environment — or even abroad in one of our global centers or client facilities!
• Work-Life Balance: GlobalLogic prioritizes work-life balance, which is why we offer flexible work schedules, opportunities to work from home, and paid time off and holidays.
• Professional Development: Our dedicated Learning & Development team regularly organizes Communication skills training(GL Vantage, Toast Master),Stress Management program, professional certifications, and technical and soft skill trainings.
• Excellent Benefits: We provide our employees with competitive salaries, family medical insurance, Group Term Life Insurance, Group Personal Accident Insurance , NPS(National Pension Scheme ), Periodic health awareness program, extended maternity leave, annual performance bonuses, and referral bonuses.
• Fun Perks: We want you to love where you work, which is why we host sports events, cultural activities, offer food on subsidies rates, Corporate parties. Our vibrant offices also include dedicated GL Zones, rooftop decks and GL Club where you can drink coffee or tea with your colleagues over a game of table and offer discounts for popular stores and restaurants!

About GlobalLogic

GlobalLogic, a Hitachi Group Company, is a trusted digital engineering partner to the world’s largest and most forward-thinking companies. Since 2000, we’ve been at the forefront of the digital revolution – helping create some of the most innovative and widely used digital products and experiences. Today we continue to collaborate with clients in transforming businesses and redefining industries through intelligent products, platforms, and services.