Senior Member -DR (Freshers)

Hitachi, Ltd.; Nagpur District; On-site; INR 250,000 - 400,000; Full time

Benefits offered by this job

Flexible work schedules

Work from home opportunities

Paid time off and holidays

Family medical insurance

Annual performance bonuses

Referral bonuses

Job summary

GlobalLogic is hiring enthusiastic freshers with a strong foundation in cloud technologies and cybersecurity to join our Technical Support team in Nagpur. The role involves troubleshooting issues, assisting customers, and collaborating with cross-functional teams to deliver high-quality technical support. Designation: Senior Member (Technical Support- Immediate Joiners).

Location: Nagpur, Work from Office. Shifts: 24/7 Rotational Shifts; Freshers (0–1 Year) with B.E/B.Tech in Cybersecurity are

Qualifications

• Basic understanding of Cybersecurity concepts and related certification; cloud knowledge.
• Strong communication skills and familiarity with cloud platforms.
• Familiarity with AI tools (Gemini, Copilot, ChatGPT) including prompts and automation basics.

Responsibilities

• Support customers via chat, email, and phone to resolve technical issues.
• Handle and track support tickets to ensure timely resolution.
• Troubleshoot cloud and product-related issues.
• Meet SLA/SLO targets and maintain high customer satisfaction.
• Use cloud tools for debugging and root cause analysis.
• Document issues and solutions for continuous improvement.
• Collaborate with engineering and cloud teams for escalations and resolution.

Skills

Cybersecurity concepts

Cloud platforms

Communication skills

Prompt usage basics

Education

B.E./B.Tech in Cybersecurity

Tools

Gemini

Copilot

ChatGPT

Job description

Job Description

GlobalLogic is hiring enthusiastic freshers with a strong foundation in cloud technologies, Cyber Security,to join our Technical Support team. The role involves troubleshooting issues, assisting customers, and collaborating with cross-functional teams to deliver high-quality technical support.

Mandate Skill: Cybersecurity Support

Basic understanding of Cybersecurity concepts along with a relevant Cybersecurity certification & Any
Cloud.

Knowledge of cloud support concepts, including monitoring, logging, incident handling, and security best
practices.

• Designation: Senior Member (Technical Support- Only Immediate Joiners)


• Location: Nagpur | Work from Office


• Experience: Freshers (0–1 Year)


• Qualification: B.E/B.Tech (Cybersecurity)


• Shifts: 24/7 Rotational Shifts

Requirements

• Freshers with a B.Tech(Cybersecurity)


• Strong communication skills and basic knowledge of cloud platforms.


• Familiarity with AI tools such as Gemini, Copilot, and ChatGPT, including prompt usage and automation basics.


• Good analytical, problem-solving, and customer-handling skills.


• Must possess a Provisional Certificate and Graduation Marks Memo.


• Willingnessto work from the office in rotational shifts(5 working days and 2 weekly offs).

Job Responsibilities

• Support customers via chat, email, and phone to resolve technical issues.


• Handle and track support ticketsto ensure timely resolution.


• Troubleshoot cloud and product-related issues.


• Meet SLA/SLO targets and maintain high customer satisfaction.


• Use cloud tools for debugging and root cause analysis.


• Document issues and solutions for continuous improvement.


• Collaborate with engineering and cloud teamsfor escalations and issue resolution.

What we offer

Exciting Projects: We focus on industries like High-Tech, communication, media, healthcare, retail and telecom. Our customer list is full of fantastic global brands and leaders who love what we build for them.

Collaborative Environment: You Can expand your skills by collaborating with a diverse team of highly talented people in an open, laidback environment — or even abroad in one of our global centers or client facilities!

Work-Life Balance: GlobalLogic prioritizes work-life balance, which is why we offer flexible work schedules, opportunities to work from home, and paid time off and holidays.

Professional Development: Our dedicated Learning & Development team regularly organizes Communication skills training(GL Vantage, Toast Master),Stress Management program, professional certifications, and technical and soft skill trainings.

Excellent Benefits: We provide our employees with competitive salaries, family medical insurance, Group Term Life Insurance, Group Personal Accident Insurance , NPS(National Pension Scheme ), Periodic health awareness program, extended maternity leave, annual performance bonuses, and referral bonuses.

Fun Perks: We want you to love where you work, which is why we host sports events, cultural activities, offer food on subsidies rates, Corporate parties. Our vibrant offices also include dedicated GL Zones, rooftop decks and GL Club where you can drink coffee or tea with your colleagues over a game of table and offer discounts for popular stores and restaurants!

About GlobalLogic

GlobalLogic is a full-lifecycle product development services leader that combines chip-to-cloud software engineering expertise and vertical industry experience to help our customers design, build, and deliver their next-generation products and digital experiences. We expertly integrate design, complex engineering, and agile delivery capabilities to deliver superior business outcomes for global brands in telecom, automotive, healthcare, technology, media and entertainment, manufacturing, and semiconductor industries.

Headquartered in Silicon Valley, GlobalLogic employs over 25,000 designers and engineers across the globe. Analysts like NASSCOM and Zinnov have recognized us for being a top company in our field, and we are consistently nominated as a preferred employer by both global HR consultative firms and local job boards. By creating a work environment that is exciting and flexible, and by fostering growth through ongoing learning and development programs, we empower our employees to achieve both their professional and personal goals.

At GlobalLogic, we make amazing products — and careers.