Senior Manager Trainer

Black And White Business Solutions; Chennai District; On-site; INR 1,800,000 - 2,600,000; Full time

Job summary

Black and White Solutions is seeking a Senior Manager Trainer to lead Training Operations across multiple sites in India. The role requires 12+ years in international voice processes and 2–3 years in senior training leadership, with proven experience in inbound/outbound voice processes and content development.

The position focuses on managing large training teams, creating content and SOPs, and improving trainer performance with QA-driven insights.

Qualifications

• Minimum 12 years of overall experience in International Voice Process.
• Minimum 2-3 years of experience as Senior Manager Training / Manager Training.
• Mandatory experience in Inbound and Outbound Voice Process.
• Strong experience in Training Operations / Process Training.
• Current/previous designation should reflect Manager / Senior Manager Training or equivalent leadership role.

Responsibilities

• Lead and manage Training Operations across assigned sites.
• Manage training teams and large-scale operations.
• Plan and manage New Hire and Refresher Training.
• Develop and update training content, SOPs and materials.
• Monitor trainer performance, quality and training effectiveness.
• Identify training gaps through QA and performance data.
• Develop and implement training plans and client-specific programs.
• Prepare training reports, dashboards and MBR/WBR decks.
• Coach and develop trainers to improve performance.
• Coordinate with internal teams and clients to ensure smooth training operations.

Skills

Voice Process Training

New Hire Training

Refresher Training

Training Content

SOPs & Materials

Quality Metrics

Trainer Management

Leadership

MS Office

PowerPoint

Education

Bachelor's Degree

Tools

PowerPoint

Excel

Word

MS Office

Job description

Hi Applicant,

Greetings from Black and White Solutions!

Job Title: Senior Manager Trainer

Location: Chennai

Process: International Voice Process Inbound & Outbound

Qualification: Bachelors Degree

Experience:

• Minimum 12 years of overall experience in International Voice Process.


• Minimum 2-3 years of experience as Senior Manager Training / Manager Training.


• Mandatory experience in Inbound and Outbound Voice Process.


• Strong experience in Training Operations / Process Training.


• Current/previous designation should reflect Manager / Senior Manager Training or equivalent leadership role.

Must Have Skills:

• Strong experience in International Voice Process Training.


• Experience handling New Hire and Refresher Training.


• Experience in training content, SOPs and training materials.


• Strong knowledge of Quality, Training Metrics and Performance Management.


• Experience in trainer management and development.


• Good communication, leadership and analytical skills.


• Proficiency in MS Office, especially PowerPoint, Excel and Word.

Role & Responsibilities:

• Lead and manage Training Operations across assigned sites.


• Manage training teams and large-scale operations.


• Plan and manage New Hire and Refresher Training.


• Develop and update training content, SOPs and materials.


• Monitor trainer performance, quality and training effectiveness.


• Identify training gaps through QA and performance data.


• Develop and implement training plans and client-specific programs.


• Prepare training reports, dashboards and MBR/WBR decks.


• Coach and develop trainers to improve performance.


• Coordinate with internal teams and clients to ensure smooth training operations.

Preferred Profile:

• International Voice Process experience is mandatory.


• Candidates with International Voice Training experience will be preferred.


• Experience in both Inbound and Outbound Voice Process is mandatory.


• Candidates with International Retail Voice Process / Training experience will be preferred.

Shift: Australian Shifts

Working Days: 5 Days | Rotational Week-offs

Mode of Work: Work From Office

Thanks & Regards,

Diya Birsingh
Staff Analyst
Black and White Business Solutions Pvt Ltd
Bangalore, Karnataka, INDIA.

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Contact: 08067432405 / WhatsApp: [phone]