Senior Manager – Tele Sales (Personal Loans)

Vaultify Marketing & Consulting Private Limited; Dadri; On-site; INR 3,500,000 - 12,000,000; Full time

Job summary

Vaultify Marketing & Consulting Private Limited is seeking a Senior Manager – Tele Sales (Personal Loans) to build and scale a high-volume inside-sales function. You will own the complete Personal Loan tele-sales process from lead allocation to revenue realization, driving a target-driven, performance-focused culture across a large team.

The role demands 5–8+ years in sales, hands-on experience with Personal Loans, and a proven track record of managing 20–30 Tele Sales Executives and 4–5 Team

Qualifications

• 5–8+ years of overall sales experience.
• Strong experience in Personal Loan / Consumer Finance / Digital Lending.
• Experience managing 20–30 Tele Sales Executives.
• Experience managing 4–5 Team Leaders.
• Proven experience handling a ₹20–30 Cr+ monthly business/disbursement portfolio.
• Strong understanding of the complete Personal Loan sales funnel.
• Experience working with Banks/NBFCs/Fintech lenders/DSA platforms.
• Strong knowledge of CRM, dialer and sales MIS.
• Excellent leadership, communication and target-management skills.

Responsibilities

• Lead and scale a high-volume tele-sales operation with 20–30 executives and 4–5 team leaders.
• Own the overall Personal Loan tele-sales business target and funnel (lead allocation to disbursement).
• Drive daily/weekly/monthly targets and performance reviews.
• Monitor MIS, funnel metrics, conversions, and team productivity; take corrective actions as needed.
• Collaborate with lending partners to improve approvals and disbursement timelines.

Skills

Leadership

Team management

Sales strategy

CRM

Dialer systems

Sales MIS

Communication

Tools

CRM

Dialer

Sales MIS

Job description

We are looking for an experienced and highly performance-driven Senior Manager – Tele Sales (Personal Loans) to build, manage and scale our Personal Loan tele-sales function.

The ideal candidate should have strong experience in managing a large inside-sales/tele-sales operation, including 20–30 Tele Sales Executives and 4–5 Team Leaders, with a proven track record of generating ₹20–30 Cr+ monthly loan business/disbursement.

This is a business ownership role, not just a team-management position. The candidate will be responsible for the complete Personal Loan tele-sales function — from lead allocation and calling productivity to login, approval, disbursement and revenue.

Key Responsibilities1. Team & Leadership

• Manage and lead 20–30 Tele Sales Executives through 4–5 Team Leaders.
• Manage Team Leaders and ensure achievement of their respective targets.
• Set daily, weekly and monthly sales targets.
• Conduct daily sales huddles and performance reviews.
• Build a high-performance, target-driven sales culture.
• Coach Team Leaders on productivity, conversion and team management.
• Identify performance gaps and implement corrective action plans.
• Manage hiring, training and onboarding of tele-sales executives.

About the Role

We are looking for an experienced and highly performance-driven Senior Manager – Tele Sales (Personal Loans) to build, manage and scale our Personal Loan tele-sales function.

The ideal candidate should have strong experience in managing a large inside-sales/tele-sales operation, including 20–30 Tele Sales Executives and 4–5 Team Leaders, with a proven track record of generating ₹20–30 Cr+ monthly loan business/disbursement.

This is a business ownership role, not just a team-management position. The candidate will be responsible for the complete Personal Loan tele-sales function — from lead allocation and calling productivity to login, approval, disbursement and revenue.

Key Responsibilities1. Team & Leadership

• Manage and lead 20–30 Tele Sales Executives through 4–5 Team Leaders.
• Manage Team Leaders and ensure achievement of their respective targets.
• Set daily, weekly and monthly sales targets.
• Conduct daily sales huddles and performance reviews.
• Build a high-performance, target-driven sales culture.
• Coach Team Leaders on productivity, conversion and team management.
• Identify performance gaps and implement corrective action plans.
• Manage hiring, training and onboarding of tele-sales executives.

2. Business & Disbursement Ownership

• Own the overall Personal Loan tele-sales business target.
• Drive the complete sales funnel:

Lead → Calling → Qualification → Login → Approval → Documentation → Disbursement

• Build strategies to consistently increase monthly disbursement.
• Ensure strong follow-up of hot, warm and pending leads.
• Improve lead-to-login and login-to-disbursement conversion.
• Work with lending partners/NBFCs to improve approval and disbursement TAT.
• Take ownership of monthly business and revenue numbers.

3. Sales Operations

Monitor and improve:

• Daily calls per executive
• Connected calls
• Qualified leads
• Login/application volume
• Approval rate
• Sanction amount
• Disbursement amount
• Lead-to-login conversion
• Login-to-disbursement conversion
• Average ticket size
• Revenue/payout
• Agent productivity
• Team Leader productivity

4. MIS & Performance Management

• Maintain daily and weekly sales MIS.
• Review Team Leader-wise and Executive-wise performance.
• Identify high-performing and under-performing teams.
• Analyse lead quality and lead utilization.
• Track funnel leakage and take corrective actions.
• Present weekly business performance to senior management.

5. Training & Sales Excellence

Develop and continuously improve:

• Personal Loan sales pitch
• Customer qualification framework
• Objection handling
• Closing techniques
• Follow-up process
• Product knowledge
• Eligibility understanding
• Cross-sell / upsell opportunities

Ideal Candidate Profile

We are specifically looking for candidates who have experience in high-volume Personal Loan tele-sales.

Must Have

• 5–8+ years of overall sales experience.
• Strong experience in Personal Loan / Consumer Finance / Digital Lending.
• Experience managing 20–30 Tele Sales Executives.
• Experience managing 4–5 Team Leaders.
• Proven experience handling a ₹20–30 Cr+ monthly business/disbursement portfolio.
• Strong understanding of the complete Personal Loan sales funnel.
• Experience working with Banks/NBFCs/Fintech lenders/DSA platforms.
• Strong knowledge of CRM, dialer and sales MIS.
• Excellent leadership, communication and target-management skills.

Preferred Background

Candidates from:

• Fintech
• NBFC
• Banks
• Digital Lending
• Loan DSA
• Personal Loan Aggregators
• Consumer Finance
• Credit/Loan Marketplace

will be preferred.

Key Performance Indicators

The candidate will be evaluated on:

Business Generated / Disbursed

Team Productivity

Conversion Rate

Approval Rate

Disbursement Rate

Average Ticket Size

Revenue / Payout

Lead Utilization

Team Attrition

Compensation

Competitive Fixed Salary + Performance Incentive

Compensation will be based on experience, existing business scale and proven performance.

Career Opportunity

This role offers an opportunity to build and scale a large Personal Loan inside-sales function and grow into:

Senior Manager → Associate Sales Head → Sales Head – Lending