Senior Manager, Technical Consulting -Telecom/Comms domain (Salesforce Technical Architect exp mandatory)

Salesforce; India; On-site; INR 3,500,000 - 5,500,000; Full time

Job summary

Salesforce is seeking a Sr Manager, Technical Consulting (Insurance and Financial Services) to join our Global Delivery Centre. You will lead a team of Technical Consultants, Architects and Managers, driving strategic initiatives and ensuring high-quality technical solutions, with a focus on the Comms Cloud and multi-cloud deployments.

In this role you will hire, mentor, and coach teams; oversee architecture, governance, and delivery across customer engagements; collaborate with clients and

Qualifications

• 13+ years leading Salesforce technical consulting projects.
• 8+ years of people management and Technical Architecture experience.
• Strong application design skills with data, integration, and security architecture.
• Expertise in Comms Cloud (preferred not mandatory) Sales/Service/Experience Cloud, and Vlocity.

Responsibilities

• Lead up to 35 reports and deliver senior technical architecture on Comms domain projects with 25% utilization.
• Hire, train, and mentor Technical Consultants on Comms to implement the program design of Solution Architects and Technical Architects.
• Architect technology solutions to meet client needs and guide clients on deploying emerging technologies.
• Lead Enterprise Architecture and Governance for an enterprise-level customer engagement.
• Collaborate with Delivery Managers, Solution Architects, and clients to shape architectural roadmaps and ensure high CSAT.

Skills

Team leadership

Salesforce architecture

Comms Cloud

Vlocity

Data security architecture

Stakeholder management

Tools

Salesforce Service Cloud

Sales Cloud

Experience Cloud

Vlocity

Job description

Job Category

Customer Success

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Department Description

Salesforce Professional Services - Global Delivery Centre (GDC) focuses on delivering strategic engagements that define transformational opportunities and execution of change programs. We are the trusted delivery partner for Salesforce Professional Services that ensures end to end multi-cloud delivery capabilities across all Salesforce technologies and scales with agility for successful customer outcomes! We at GDC strive to foster growth & innovation and enable for Salesforce Professional Services with focus on performance, productivity & impact.

Role overview

Salesforce is currently seeking a Sr Manager, Technical Consulting (Insurance and Financial Services) to join our Global Delivery Centre (GDC) team. Our Senior Manager, Technical Consulting role plays a meaningful part in managing, training, and building the careers of our technical consulting team. We are key players in this objective, as they can use Industry Cloud functionality to deliver customer requirements quickly with minimal customization. In addition to people leadership, career coaching, and project oversight responsibilities for the team, you will build our Comms practice through leading internal initiatives, contributing to the technical practice business plan, developing methodology, creating team enablement, onboarding new architects, and recruiting to build the team. This role is 25% billable and in addition to team leadership, you will work with our customers and partners as a senior technical architect to solve critically important business challenges using Salesforce's Comms Cloud

Responsibilities

• You’ll have up to 35 reports under your scope of responsibility. You will be required to deliver technical work (as a senior technical architect) on Comms domain projects at 25% utilization and balance that with leading your team of Technical Consultants, Architects and Managers.
• You’ll be responsible for hiring, training, and mentoring our Technical Consultants on Comms so they can implement successfully in turning the program design of our Solution Architects and
• Technical Architects into highest-quality solutions that meets the customers' needs.
• Serve as a trusted advisor to the client, guiding customers and colleagues in rationalizing and deploying emerging technologies that drive increased business value
• Identify and lead internal critical initiatives to grow the Communications consulting practice; serving as an active contributor to the community's overall knowledge base and expertise
• Work closely on projects with Delivery Managers, Solution Architects, and directly with clients to architect technology solutions to meet client needs
• Lead Enterprise Architecture and Governance for an enterprise-level customer engagement.
• Serve as a trusted advisor to the client driving conversations with their Enterprise Architects and business stakeholders that shape the architectural vision, and establish a program architectural roadmap.
• Lead functional and technical workshops. Demonstrate leadership skills in designing, delivering, testing, and deploying.
• Lead a project team of developers focused on driving optimized solutions for our Comms clients leveraging Salesforce Comms Cloud (not mandatory), Service Cloud, Sales Cloud, and Experience Cloud
• Ensure the success of these teams while securing the highest CSAT and business outcomes
• Manage customer expectations; negotiate solutions to complex problems with both the customer and third-party stakeholders
• Establish trust with the customer's leadership, promoting and/or implementing best practices with SFI and Salesforce
• Highlight and manage risk areas in the solution in a proactive manner, and commit to seeing an issue through to completion

Minimum Requirements

• 13+ years of experience leading Salesforce technical consulting projects and handling individual contributors.
• 8+ years of people management and Technical Architecture experience
• Strong application design skills combined with strong data, integration, and security architecture skills
• Expertise in Comms Cloud (preferred not mandatory) Sales/Service/Experience Cloud, and Vlocity