Senior Manager, Technical Consulting

Salesforce; Bengaluru; On-site; INR 3,500,000 - 6,500,000; Full time

Job summary

Salesforce is seeking a Sr Manager, Technical Consulting (Insurance and Financial Services) to join the Global Delivery Centre. You will lead a team of Technical Consultants, Architects and Managers, guiding career development and project oversight while leveraging Insurance and Financial Services Cloud capabilities.

You will balance people leadership with hands-on architecture and customer collaboration, helping grow the Insurance and Financial Services practice and deliver high-value outcomes

Qualifications

• Demonstrated leadership, mentoring and coaching of technical teams.
• Experience turning solution architecture into high-quality outcomes.
• Strong Insurance and Financial Services domain knowledge.

Responsibilities

• Manage up to 35 reports and deliver technical work as a senior architect on FS projects.
• Hire, train and mentor Technical Consultants in Insurance/Financial Services or Healthcare domains.
• Advise clients on deploying emerging technologies to increase business value.
• Lead initiatives to grow the Insurance & Financial Services consulting practice and contribute to knowledge base.
• Collaborate with Delivery Managers and Solution Architects to architect client solutions.

Skills

People leadership

Technical architecture

Insurance domain

Financial services

Job description

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Customer Success

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Department Description

Salesforce Professional Services - Global Delivery Centre (GDC) focuses on delivering strategic engagements that define transformational opportunities and execution of change programs. We are the trusted delivery partner for Salesforce Professional Services that ensures end to end multi-cloud delivery capabilities across all Salesforce technologies and scales with agility for successful customer outcomes! We at GDC strive to foster growth & innovation and enable for Salesforce Professional Services with focus on performance, productivity & impact.

Role Overview

Salesforce is currently seeking a Sr Manager, Technical Consulting (Insurance and Financial Services) to join our Global Delivery Centre (GDC) team. Our Manager, Technical Consulting role plays a meaningful part in managing, training, and building the careers of our technical consulting team. We are key players in this objective, as they can use Industry Cloud functionality to deliver customer requirements quickly with minimal customization.

In addition to people leadership, career coaching, and project oversight responsibilities for the team, you will build our Insurance and Financial Services practice through leading internal initiatives, contributing to the technical practice business plan, developing methodology, creating team enablement, onboarding new architects, and recruiting to build the team.

This role is 25% billable and in addition to team leadership, you will work with our customers and partners as a senior technical architect to solve critically important business challenges using Salesforce’s Insurance and Financial Services Cloud.

Responsibilities

• You’ll have up to 35 reports under your scope of responsibility. You will be required to deliver technical work (as a senior technical architect) on Financial Services domain projects at 25% utilization and balance that with leading your team of Technical Consultants, Architects and Managers.
• You’ll be responsible for hiring, training, and mentoring our Technical Consultants on Insurance and Financial Services or Healthcare so they can implement successfully in turning the program design of our Solution Architects and Technical Architects into highest-quality solutions that meets the customers’ needs.
• Serve as a trusted advisor to the client, guiding customers and colleagues in rationalizing and deploying emerging technologies that drive increased business value
• Identify and lead internal critical initiatives to grow the Insurance and Financial Services consulting practice; serving as an active contributor to the community’s overall knowledge base and expertise
• Work closely on projects with Delivery Managers, Solution Architects, and directly with clients to architect technology solutions to meet client needs