Senior Manager, Technical Consulting

Salesforce; India; Hybrid; INR 2,500,000 - 5,000,000; Full time

Job summary

Salesforce is seeking a Sr Manager, Technical Consulting (Insurance and Financial Services) to join our Global Delivery Centre. You will lead a team of technical consultants, architects, and managers, shape the Insurance and Financial Services practice, and drive delivery of complex engagements using Salesforce technologies.

This role balances people leadership with hands-on architecture work, coaching staff, hiring, and expanding capabilities across Financial Services Cloud, Health Cloud,

Qualifications

• Experience leading technical consulting teams in Insurance and Financial Services.
• Strong background in enterprise architecture for large-scale Salesforce projects.
• Proven ability to coach and develop architects and consultants.

Responsibilities

• Deliver technical work as a senior technical architect on Financial Services domain projects.
• Hire, train, and mentor Technical Consultants in Insurance/Financial Services or Healthcare.
• Serve as a trusted advisor guiding deployment of emerging technologies.
• Lead internal initiatives to grow the Insurance and Financial Services consulting practice.
• Collaborate with Delivery Managers and Solution Architects to meet client needs.
• Architect enterprise solutions and establish a program architectural roadmap.
• Lead workshops and oversee design, testing, and deployment.
• Direct project teams leveraging Salesforce Financial Services Cloud and other clouds.
• Ensure high CSAT and business outcomes.

Skills

Team leadership

Mentoring

Technical consulting

Enterprise architecture

Salesforce SFDC

Cloud architectures

Tools

Salesforce Financial Services Cloud

Health Cloud

Service Cloud

Sales Cloud

Experience Cloud

Job description

Job Category

Customer Success

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Department Description:

Salesforce Professional Services - Global Delivery Centre (GDC) focuses on delivering strategic engagements that define transformational opportunities and execution of change programs. We are the trusted delivery partner for Salesforce Professional Services that ensures end to end multi-cloud delivery capabilities across all Salesforce technologies and scales with agility for successful customer outcomes! We at GDC strive to foster growth & innovation and enable for Salesforce Professional Services with focus on performance, productivity & impact.

Role overview:

Salesforce is currently seeking a Sr Manager, Technical Consulting (Insurance and Financial Services) to join our Global Delivery Centre (GDC) team. Our Manager, Technical Consulting role plays a meaningful part in managing, training, and building the careers of our technical consulting team. We are key players in this objective, as they can use Industry Cloud functionality to deliver customer requirements quickly with minimal customization.

In addition to people leadership, career coaching, and project oversight responsibilities for the team, you will build our Insurance and Financial Services practice through leading internal initiatives, contributing to the technical practice business plan, developing methodology, creating team enablement, onboarding new architects, and recruiting to build the team.

This role is 25% billable and in addition to team leadership, you will work with our customers and partners as a senior technical architect to solve critically important business challenges using Salesforce's Insurance and Financial Services Cloud.

Responsibilities:

• You'll have up to 35 reports under your scope of responsibility. You will be required to deliver technical work (as a senior technical architect) on Financial Services domain projects at 25% utilization and balance that with leading your team of Technical Consultants, Architects and Managers.


• You’ll be responsible for hiring, training, and mentoring our Technical Consultants on Insurance and Financial Services or Healthcare so they can implement successfully in turning the program design of our Solution Architects and Technical Architects into highest-quality solutions that meets the customers' needs.


• Serve as a trusted advisor to the client, guiding customers and colleagues in rationalizing and deploying emerging technologies that drive increased business value


• Identify and lead internal critical initiatives to grow the Insurance and Financial Services consulting practice; serving as an active contributor to the community's overall knowledge base and expertise


• Work closely on projects with Delivery Managers, Solution Architects, and directly with clients to architect technology solutions to meet client needs


• Lead Enterprise Architecture and Governance for an enterprise-level customer engagement. Serve as a trusted advisor to the client driving conversations with their Enterprise Architects and business stakeholders that shape the architectural vision, and establish a program architectural roadmap.


• Lead functional and technical workshops. Demonstrate leadership skills in designing, delivering, testing, and deploying.


• Lead a project team of developers focused on driving optimized solutions for our FSC/Helathcare clients leveraging Salesforce Financial Services Cloud/Health cloud (not mandatory), Service Cloud, Sales Cloud, and Experience Cloud


• Ensure the success of these teams while securing the highest CSAT and business outcomes


• Manage customer expectations; negotiate solutions to complex problems with both the customer and third-party stakeholders


• Establish trust with the customer's leadership, promoting and/or implementing best practices with SFI and Salesforce


• Highlight and manage risk areas in the solution in a proactive manner, and commit to seeing an issue through to completion


• Champion an AI-first development workflow by utilizing advanced AI developer assistants (e.g., Cursor, Claude, GitHub Copilot) to accelerate custom Apex, LWC, and integration delivery while maintaining platform governor limit compliance


• Practical fluency using AI coding assi