Senior Manager, ServiceNow Developer - Operational Technology

Workowon; Hyderabad; Hybride; INR 4 000 000 - 6 500 000; Plein temps

Avantages offerts par ce poste

Wellness programs

Remote / hybrid work

Visa / relocation support

Résumé du poste

MSD is seeking a Senior ServiceNow Developer to lead the design, development, and optimization of ServiceNow-based solutions across HR, Finance, IT, Legal, Procurement, and Security. You will partner with stakeholders to deliver scalable solutions that improve business processes and user experience.

The role requires strong JavaScript skills, ITSM/CMDB expertise, and experience with integrations and automation.

Qualifications

• 5+ years of hands-on ServiceNow experience including HAM, CMDB, ITSM, ITOM Discovery and Service Catalog.
• Expertise in design/implementation of integrations, Service Graph connectors, automation workflows and custom apps.
• Strong JavaScript; familiar with Python for automation.

Responsabilités

• Lead technical design sessions and define scalable architecture for ServiceNow solutions.
• Translate complex business requirements into robust technical designs.
• Build, configure, and optimise ServiceNow applications and workflows.
• Develop custom applications and advanced automation scripts to meet business needs.
• Present technical solutions and architectural decisions to stakeholders.
• Define and manage scope, objectives, and deliverables for complex ServiceNow initiatives.
• Establish best practices for development, testing, and deployment processes.
• Guide junior developers and share best practices across the team.

Connaissances

ServiceNow

HAM CMDB ITSM ITOM

JavaScript

Python

API integration

Formation

ServiceNow CSA

CAD

CMDB Fundamentals

Implementation Specialist ITSM/CSM/Discovery

Description du poste

About The Job

The Senior ServiceNow Developer will lead the design, development, and optimisation of solutions on the ServiceNow Platform to deliver seamless and efficient workplace experiences at MSD. This role involves partnering with stakeholders across HR, Finance, IT, Legal, Procurement, and Security to deliver strategic, scalable solutions that enhance business processes and user experience.

Key Responsibilities

• Lead technical design sessions and define scalable architecture for ServiceNow solutions.
• Translate complex business requirements into robust technical designs.
• Build, configure, and optimise ServiceNow applications and workflows.
• Develop custom applications and advanced automation scripts to meet unique business needs.
• Present technical solutions and architectural decisions to both technical and non-technical stakeholders.
• Define and manage project scope, objectives, and deliverables for complex ServiceNow initiatives.
• Establish best practices for development, testing, and deployment processes.
• Guide junior developers and share best practices across the team.

Requirements

• 5+ years of hands-on experience with ServiceNow, including work in modules such as HAM, CMDB, ITSM, ITOM Discovery, and Service Catalog.
• Proven experience in designing and implementing integrations, Service Graph connectors, automation workflows, and custom scoped applications.
• Proficient in JavaScript and familiarity with Python for automation tasks.
• Advanced working knowledge in API integration, REST/SOAP web services, and data exchange mechanisms.
• ServiceNow Certified System Administrator.
• Certified Application Developer.
• Configuration Management Database (CMDB) Fundamentals certification.
• At least a ServiceNow Certified Implementation Specialist in ITSM, CSM or Discovery.

Preferred Qualifications

• Experience in OTM and SAM with exposure to ServiceNow mobile applications and performance optimisation.
• Deep understanding of ETL mapping, transformation maps, and Identification & Reconciliation Engine (IRE) rules.
• Experience in Agile methodologies and leading development sprints.

Skills

ServiceNowJavaScriptITSMSolution ArchitectureAPI IntegrationPython

Benefits

• Wellness programs
• Remote / hybrid work
• Visa / relocation support