Senior Manager - Service Delivery

gsk; Bengaluru; On-site; INR 2,500,000 - 4,000,000; Full time

Job summary

GSK is seeking a Senior Manager - Service Delivery in Bengaluru to lead financial reporting service delivery across regions, driving standardization and collaborating with Controllership and GPO teams. You will oversee processes like master data, accounts, intercompany and inventory, ensuring accuracy and control.

The role requires 10-15 years in financial reporting/auditing, strong communication, and experience with SAP/S4Hana, Lumira, and Power BI, with a focus on continuous improvement in a

Qualifications

• Degree in Finance / Accounting or equivalent.
• CPA/ACA/CIMA/ACCA or equivalent is preferred.
• 10-15 years of financial reporting / auditing / accounting experience.

Responsibilities

• Drive standardization of financial activities & processes across regions.
• Collaborate with stakeholders and functions to ensure accurate financial reporting.
• Monitor KPIs and drive delivery performance through GSK Operations CoE.
• Provide guidance to GSK Operations to ensure on-time, quality deliverables.
• Support End to End view of processes within Controllership governance.

Skills

Business Acumen

Cyber Risks

Data Analytics

Digital Fluency

Driving Continuous Improvement

Financial Controlling

Financial Management Reporting

Stakeholder Management

Education

Degree in Finance / Accounting

CPA/ACA/CIMA/ACCA or equivalent preferred

Tools

SAP/S4Hana

Lumira

Power BI

Agentic AI

Job description

Senior Manager - Service Delivery

The Service Delivery Lead is accountable for specific financial reporting service delivery processes / activities / region (e.g. Banking, Inventory, Treasury, Insurance, Payroll, Record to Report, Fixed Assets, Master Data, Intercompany etc.) performed from a BPO-third party provider (GSK Operations) supporting GSK in financial transactional activities.

The role is also responsible to drive standardization of financial activities & processes across the different regions globally, collaborate with stakeholders and other functions (e.g. P2P, O2C, Tax etc) to ensure accurate financial reporting activities and control’s performance.

Role & Responsibilities

• The role requires a good understanding of specific financial processes / related activities and systems, a level of drive to standardize processes-activities, collaborate with a BPO-third party provider (GSK Operations), working closely with the Controllership / GPO teams and interacting with other Finance functions / stakeholders as needed.
• Able to drive activities independently specifically to certain processes / areas of financial reporting activities as well as drive delivery and performance of the GSK Operations Centre of Excellence (CoE) teams to support the Controllership organisation.
• Drive continuous improvement in the assigned process / activities / region and troubleshooting issues faced by the GSK Operations while keeping the Controllership team informed of potential challenges & proposed recommendations.
• Provide guidance and feedback to the GSK Operations to ensure deliverables are submitted on time and with quality.
• Support the End to End view of the process / activities / region being responsible for to GSK Operations (CoE).
• Working closely with the regional GSK Operational Controllers, monitoring Key Performance Indicators (KPIs), ensuring operational issues/risks are proactively identified and promptly resolved.
• Escalate issues through the Controllership governance, having clearly identify blockers, support required and proposing solutions
• Support GSK Operations adoption of standard practices and consistency ways of working in service delivery across the processes / activities / regions and adherence to GSK policies.
• Working closely with Finance Controlling Managers, Operational Controllers, Markets Controllership, GPO to drive resolution of challenges faced.

Requirements

• Degree in Finance / Accounting.
• CPA, ACA, CIMA, ACCA or equivalent is preferred.
• 10-15 years of financial reporting / auditing / accounting processes experience-knowledge (financial accounting, master data maintenance, banking, payroll, insurance, fixed assets, inter-company transactions, inventory, period end close, balance sheet reconciliations etc.).
• Working knowledge of IFRS requirements, accounting principles and policies.
• Excellent communication and interpersonal skills. Able to interact with internal and external stakeholders at different level.
• Previous experience in managing performance of a BPO - Third Party Provider.
• Experience of working in a Control / SOX environment.
• Pro-active, self-motivated and displaying initiative in solving problems.
• Actively seeks to improve processes, standardizing them and making more effective and efficient.
• Attention to detail, excellent analytical and problem-solving capabilities.
• Ability to plan and manage workload to ensure all key deadlines are met.
• Used to work with tight timelines and in a demanding environment.
• Good systems knowledge: SAP/S4Hana, Lumira, Power BI, Agentic AI
• Fluent in English

Skills

Business Acumen, Cyber Risks, Data Analytics, Digital Fluency, Driving Continuous Improvement, Financial Controlling, Financial Management Reporting, Stakeholder Management

Why GSK?

Uniting science, technology and talent to get ahead of disease together.

GSK is a global biopharma company with a purpose to unite science, technology and talent to get ahead of disease together. We aim to positively impact the health of 2.5 billion people by the end of the decade, as a successful, growing company where people can thrive. We get ahead of disease by preventing and treating it with innovation in specialty medicines and vaccines. We focus on four therapeutic areas: respiratory, immunology and inflammation; oncology; HIV; and infectious diseases – to impact health at scale.

People and patients around the world count on the medicines and vaccines we make, so we’re committed to creating an environment where our people can thrive and focus on what matters most. Our culture of being ambitious for patients, accountable for impact and doing the right thing is the foundation for how, together, we deliver for patients, shareholders and our people.

Inclusion at GSK:

As an employer committed to Inclusion, we encourage you to reach out if you need any adjustments during the recruitment process.

Please contact our Recruitment Team at [e-mail] to discuss your needs.