Senior Manager - SAP Basis and Cloud Leader

Xylem; Bengaluru; Presencial; INR 1 500 000 - 2 100 000; Tempo integral

Resumo da oferta

Xylem is seeking a SAP Basis lead to own end-to-end technical operations for the global S/4HANA landscape, including availability, performance, security, and DR planning. You will govern SAP infrastructure, cloud services, upgrades, and monitoring across environments to ensure uninterrupted ERP operations.

You will oversee major incidents, capacity planning, data management, and collaboration with hyperscalers, ABAP, and BTP teams, driving a resilient and secure platform architecture.

Qualificações

• Experience in SAP landscape operations, availability and performance.
• Knowledge of SAP HANA memory/delta merge and partitioning.
• Familiarity with RISE with SAP and hyperscaler coordination.

Responsabilidades

• Own end-to-end technical operations for global S/4HANA landscape and connected SAP systems.
• Lead major incident management and RCCA with business leadership.
• Manage backups, DR planning, RPO/RTO, and disaster recovery testing.
• Oversee security, patching cadence, and audit/compliance evidence.
• Lead a global Basis team and ensure AMS partner delivery quality.

Conhecimentos

Leadership

Incident management

Capacity planning

Security/compliance

Cloud services

Ferramentas

S/4HANA

SAP HANA

SAP BASIS

Descrição da oferta de emprego

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.

This role is responsible for the availability, performance, security, and technical operations of the SAP platform landscape. The leader governs SAP infrastructure, cloud services, environments, upgrades, monitoring, and disaster recovery capabilities to ensure uninterrupted business operations. As custodian of the SAP technical foundation, the role protects mission-critical applications supporting global operations. The position is essential for maintaining system resilience, scalability, and cybersecurity throughout the transformation journey. Reliable platform operations are fundamental to business continuity and long-term ERP success.

Landscape operations and availability

• Own end-to-end technical operations for the global S/4HANA landscape and connected SAP systems - availability, stability, and service levels against business-agreed commitments.
• Manage the RISE with SAP relationship operationally: service level accountability, escalation, change coordination, maintenance windows, and the shared responsibility model. Own the RACI boundary between Xylem, SAP, the hyperscaler, and the AMS partner, and keep it explicit.
• Lead major incident management for technical outages, including bridge command, communication to business leadership, and formal RCCA through to closed corrective actions.
• Own the technical calendar: release cycles, SAP upgrades and support packs, kernel and database patching, and maintenance planning that respects business-critical periods such as period-end and peak shipping.

Performance management and system optimization

• Own system-level performance: work process configuration, memory and buffer parameters, dialog and background workload balancing, RFC and gateway tuning, and system parameter optimization.
• Manage HANA database operations and optimization - memory management, delta merge behavior, table partitioning and distribution, savepoint and log management, and workload class configuration.
• Own capacity management and sizing forecasts with SAP and the hyperscaler, based on real transaction volumetrics from deployment waves rather than initial estimates.
• Lead data volume management, archiving, and data aging strategy to keep the landscape performant as scope and history grow.
• Partner closely with the Business Performance Management Leader - they own transaction and code-level performance, you own the platform it runs on. Neither problem gets solved by pointing at the other

Backup, recovery, and resilience

• Own the backup and recovery strategy end to end: backup design and scheduling, retention policy, log backup management, and validated restore capability across all environments.
• Define and defend RPO and RTO commitments per system with the business, and prove them - restore testing on a published cadence, not an assumed capability.
• Own high availability and disaster recovery architecture, including HA design review, DR runbooks, failover procedures, and regular DR exercises with documented results.
• Ensure business continuity plans are current, tested, and understood by the people who would have to execute them at three in the morning.
• Maintain audit-ready evidence of backup integrity, restore validation, and DR test outcomes.

Landscape management and security operations

• Own system landscape architecture, client strategy, system refresh and copy processes, and environment provisioning for build, test, training, and deployment waves.
• Own transport landscape administration and change control in partnership with the ABAP and BTP team.
• Manage technical security operations: system hardening, patching cadence, certificate and encryption management, secure integration configuration, and audit and compliance evidence.
• Partner with security and GRC on privileged access controls, including firefighter administration, emergency access, and log review discipline within required windows.
• Own monitoring and observability across the landscape - Focused Run, Cloud ALM, EarlyWatch, and integration with enterprise monitoring - with alerting that drives action rather than noise.

Deployment and team leadership

• Provide Basis readiness for every deployment wave: environment strategy, cutover technical planning, downtime minimization, mock cutover support, and hypercare coverage.
• Lead a global Basis team across onshore and offshore with follow-the-sun coverage for production support.
• Manage AMS partner Basis delivery quality, staffing continuity, and adherence to Xylem operational standards.

Qu