Senior Manager - SAP Asset & Service Operations

Xylem; Bengaluru; Presencial; INR 3 500 000 - 7 000 000; Tempo integral

Resumo da oferta

Xylem is seeking a seasoned leader to drive SAP Asset and Service Management capabilities across the enterprise. The role focuses on asset master data, installed base, EAM, field service, maintenance planning, and PM workflows, partnering with stakeholders to optimize asset reliability and service outcomes.

The candidate will lead design, configuration, and integration efforts across SAP modules and external systems, driving digital transformation and standardized processes to maximize asset

Qualificações

• 15+ years SAP Service/Asset Mgmt SME with PM experience.
• Migration/implementation in SAP S/4HANA.
• Integration with Microsoft Dynamics CRM Field Service.

Responsabilidades

• Lead end-to-end design, configuration, and implementation of core service tracks (Service & Repair Orders, Service Contracts, Service-to-Cash).
• Architect and configure PM Technical Objects, Maintenance Processing, Installed Base.
• Drive cross-functional integration across SAP boundaries and with external apps like Dynamics CRM Field Service.
• Collaborate with stakeholders and technical teams to ensure process integrity and standardization.

Conhecimentos

SAP Service & Asset Mgmt

PM/Plant Maintenance

S/4HANA Migration/Implementation

Service-to-Cash

Warranty & Claims

Loaner/Rental Ops

SAP Integration with Dynamics CRM

Cross-Module OTC/PS/R2R/PTM

Leadership & Transformation

Business Workshops

Ferramentas

SAP S/4HANA

Microsoft Dynamics CRM Field Service

Descrição da oferta de emprego

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.

Responsible for the strategy, governance, and continuous improvement of SAP Asset and Service Management capabilities across the enterprise. This role owns asset master data, installed base management, enterprise asset maintenance (EAM), field service operations, maintenance planning, and asset performance management. The leader partners with business stakeholders to optimize asset reliability, service execution, workforce productivity, and customer service outcomes while driving standardization, digital transformation, analytics, and adoption of SAP S/4HANA Service, SAP PM/EAM, SAP FSM, and related technologies to maximize asset lifecycle value and operational efficiency.

Key Responsibilities

• Business Transformation & Alignment: Apply deep industry knowledge to conduct on-site client workshops, evaluate the business environment, and map complex processes to SAP best practices.
• Functional Solution Leadership: Lead the end-to-end design, configuration, and implementation of core service tracks, including Service & Repair Orders, Service Contracts, Service-to-Cash processes, Asset Warranty & Warranty Claims, and Loaner/Rental Asset processing.
• Technical Asset Management: Architect and configure PM Technical Objects, Maintenance Processing, and Installed Base (IBase) functionality to optimize asset tracking and field execution.
• Cross-Functional & Ecosystem Integration: Drive end-to-end process integrity across SAP functional boundaries ( OTC, R2R, PTM, SCM ) and lead integration efforts between SAP and external applications like Microsoft Dynamics CRM Field Service app.
• Cross-Team Collaboration: Serve as the primary liaison between business stakeholders, functional teams, and technical engineers to maintain robust communication and alignment.

Key Responsibilities

• Business Transformation & Alignment: Apply deep industry knowledge to conduct on-site client workshops, evaluate the business environment, and map complex processes to SAP best practices.
• Functional Solution Leadership: Lead the end-to-end design, configuration, and implementation of core service tracks, including Service & Repair Orders, Service Contracts, Service-to-Cash processes, Asset Warranty & Warranty Claims, and Loaner/Rental Asset processing.
• Technical Asset Management: Architect and configure PM Technical Objects, Maintenance Processing, and Installed Base (IBase) functionality to optimize asset tracking and field execution.
• Cross-Functional & Ecosystem Integration: Drive end-to-end process integrity across SAP functional boundaries ( OTC, R2R, PTM, SCM ) and lead integration efforts between SAP and external applications like Microsoft Dynamics CRM Field Service app.
• Cross-Team Collaboration: Serve as the primary liaison between business stakeholders, functional teams, and technical engineers to maintain robust communication and alignment.

High Impact Behaviors

• Strategic Decision-Making: A manager must be able to assess complex situations, consider long-term implications, and make decisions that align with the organization's vision and goals. This involves critical thinking, foresight, and the ability to balance various stakeholders' interests.
• Effective Communication: Clear and transparent communication is vital for a manager. This includes articulating vision, expectations, and feedback in a way that motivates and engages team members. It also involves active listening and openness to input from all levels of the organization.
• Fostering Team Growth: A high impact manager invests in the development of their team members. This behavior includes mentoring, providing opportunities for professional growth, and creating an environment where continuous learning is encouraged and valued.

Required Qualifications & Skills

• Core SAP Expertise: Minimum 15 + years of hands‑on experience acting as a Subject Matter Expert (SME) across SAP Service and Asset Management and PM (Plant Maintenance), with extensive migration/implementation experience in SAP S/4HANA.
• Deep Process Knowledge: Proven mastery over the entire Service-to-Cash lifecycle, warranty handling, and the management of loaner or rental operational flows.
• Integration Portfolio: Demonstrated experience designing interfaces and integrating SAP backend systems with Microsoft Dynamics CRM or equivalent modern Field Service applications.
• Cross-Module Fluency: Solid understanding of touchpoints and data flows involving Sales & Distribution (OTC), Project Systems (PS), Finance (R2R), Production Planning (PTM).
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