Senior Manager — SAP Basis and Cloud Leader

Ebro Electronic GmbH; Bengaluru; Hybrid; INR 3,500,000 - 7,000,000; Full time

Job summary

Xylem sucht einen Senior Manager – SAP Basis und Cloud Leader, der die Verfügbarkeit, Performance, Sicherheit und den technischen Betrieb der SAP-Landschaft weltweit steuert. Sie führen End-to-End-Betrieb von S/4HANA, verwalten RISE mit SAP-Relationen und definieren klare Verantwortlichkeiten (RACI) zwischen Xylem, SAP, Hyperscaler und AMS.

Sie leiten ein globales Basis-Team, fokussieren sich auf Backup, Wiederherstellung, Hochverfügbarkeit, DR-Übungen und Sicherheitsoperations.

Qualifications

• 15+ Jahre SAP Basis und technischer Betriebserfahrung.
• Mindestens 5 Jahre Führung globaler Teams.
• S/4HANA Basis-Expertise auf globaler Ebene.
• Erfahrung mit SAP Solution Manager, Focused Run und Cloud ALM.
• Nachweisliche Verantwortung für Backup, HA/DR und Sicherheitsbetrieb.
• Erfahrung in Go-Lives und Hypercare in globalen Programmen.
• Starke Fähigkeiten in Performance-Tuning, Kapazitätsplanung und Workload-Management.

Responsibilities

• End-to-End technischer Betrieb der globalen S/4HANA-Landschaft.
• Leitung Major Incident Management, Eskalation bis RCCA.
• Verantwortung für Backup, Wiederherstellung, Hochverfügbarkeit, DR.
• Sicherheitsbetrieb, Patch-Cadence, Zertifikate und Compliance.
• Koordination Deployments, Hypercare und AMS-Partner-Lieferung.

Skills

SAP Basis

Cloud Operations

Global Leadership

S/4HANA

Performance Tuning

Security Operations

Tools

SAP Solution Manager

Focused Run

Cloud ALM

BTP

Azure / AWS / GCP

Job description

Senior Manager — SAP Basis and Cloud LeaderXylem verwendet Cookies, um die notwendige Funktionalität der Website bereitzustellen, Ihre Erfahrung zu verbessern und unseren Datenverkehr zu analysieren. Durch die Nutzung unserer Website erklären Sie sich mit unserer Datenschutzrichtlinie und der Verwendung von Cookies einverstanden.https://www.xylem.com/de-de/support/privacy/### Senior Manager — SAP Basis and Cloud LeaderBewerben: Hybrid: Bangalore: Full time: Heute ausgeschrieben: R51132Xylem ist ein Fortune 500 Wassertechnologieunternehmen mit global 23.000 Mitarbeitenden in über 100 Ländern und einer Mission: unseren Kunden durch innovative Technologielösungen und unser Fachwissen bei der Lösung von Wasserproblemen und -herausforderungen zu helfen. Wir sind der weltweit führende Anbieter effizienter, innovativer und nachhaltiger Wassertechnologien, die dafür sorgen, dass unser Wasser nachhaltig genutzt, optimal verwaltet, erhalten und wiederverwendet wird.This role is responsible for the availability, performance, security, and technical operations of the SAP platform landscape. The leader governs SAP infrastructure, cloud services, environments, upgrades, monitoring, and disaster recovery capabilities to ensure uninterrupted business operations. As custodian of the SAP technical foundation, the role protects mission-critical applications supporting global operations. The position is essential for maintaining system resilience, scalability, and cybersecurity throughout the transformation journey. Reliable platform operations are fundamental to business continuity and long-term ERP success.**Landscape operations and availability**● Own end-to-end technical operations for the global S/4HANA landscape and connected SAP systems —availability, stability, and service levels against business-agreed commitments.● Manage the RISE with SAP relationship operationally: service level accountability, escalation, changecoordination, maintenance windows, and the shared responsibility model. Own the RACI boundary betweenXylem, SAP, the hyperscaler, and the AMS partner, and keep it explicit.● Lead major incident management for technical outages, including bridge command, communication tobusiness leadership, and formal RCCA through to closed corrective actions.● Own the technical calendar: release cycles, SAP upgrades and support packs, kernel and database patching,and maintenance planning that respects business-critical periods such as period-end and peak shipping. **Performance management and system optimization**● Own system-level performance: work process configuration, memory and buffer parameters, dialog andbackground workload balancing, RFC and gateway tuning, and system parameter optimization.● Manage HANA database operations and optimization — memory management, delta merge behavior, tablepartitioning and distribution, savepoint and log management, and workload class configuration.● Own capacity management and sizing forecasts with SAP and the hyperscaler, based on real transactionvolumetrics from deployment waves rather than initial estimates.● Lead data volume management, archiving, and data aging strategy to keep the landscape performant asscope and history grow.● Partner closely with the Business Performance Management Leader — they own transaction and code-levelperformance, you own the platform it runs on. Neither problem gets solved by pointing at the other **Backup, recovery, and resilience**● Own the backup and recovery strategy end to end: backup design and scheduling, retention policy, log backupmanagement, and validated restore capability across all environments.● Define and defend RPO and RTO commitments per system with the business, and prove them — restoretesting on a published cadence, not an assumed capability.● Own high availability and disaster recovery architecture, including HA design review, DR runbooks, failoverprocedures, and regular DR exercises with documented results.● Ensure business continuity plans are current, tested, and understood by the people who would have toexecute them at three in the morning.● Maintain audit-ready evidence of backup integrity, restore validation, and DR test outcomes. **Landscape management and security operations**● Own system landscape architecture, client strategy, system refresh and copy processes, and environmentprovisioning for build, test, training, and deployment waves.● Own transport landscape administration and change control in partnership with the ABAP and BTP team.● Manage technical security operations: system hardening, patching cadence, certificate and encryptionmanagement, secure integration configuration, and audit and compliance evidence.● Partner with security and GRC on privileged access controls, including firefighter administration, emergencyaccess, and log review discipline within required windows.● Own monitoring and observability across the landscape — Focused Run, Cloud ALM, EarlyWatch, andintegration with enterprise monitoring — with alerting that drives action rather than noise. **Deployment and team leadership**● Provide Basis readiness for every deployment wave: environment strategy, cutover technical planning,downtime minimization, mock cutover support, and hypercare coverage.● Lead a global Basis team across onshore and offshore with follow-the-sun coverage for production support.● Manage AMS partner Basis delivery quality, staffing continuity, and adherence to Xylem operational standards. **Qualifications****Required**● 15+ years in SAP Basis and technical operations, with at least 5 years leading global teams.● Deep hands-on S/4HANA Basis expertise — installation, migration, upgrade, and operations at global scale.● Expert-level HANA database administration: memory and persistence management, performance monitoring,partitioning, system replication, and troubleshooting.● Proven ownership of backup, recovery, HA, and DR for business-critical SAP systems, including demonstratedrestore and failover testing rather than documented intent.● Demonstrated production ownership through S/4HANA go-lives and hypercare in a multi-wave global program.● Strong command of system performance tuning, capacity planning, and workload management.● Experience with SAP Solution Manager, Focused Run, and Cloud ALM for monitoring and technical operations.● Landscape and transport management, system copy and refresh, and environment strategy at scale.● Composure and command presence in a production outage, with the ability to communicate technical status tobusiness leadership without either minimizing or catastrophizing. **Preferred**● RISE with SAP private cloud operations experience and hyperscaler platform knowledge (Azure, AWS, orGCP).● SAP MaxAttention or Enterprise Support engagement management.● Automation and infrastructure-as-code for SAP operations; scripting in shell, Python, or Ansible.● BTP platform operations, connectivity, and Cloud Connector management.● SAP security, GRC, and audit experience in a regulated or publicly listed environment.● Manufacturing or industrial operations context, where plant downtime has immediate physical and revenueconsequence. **Success in the First 12 Months**Published availability and performance SLOs with the business, and delivery against them. A validated backupand restore capability with tested RPO and RTO, not assumed. A completed DR exercise with documentedresults and closed gaps. A clear, agreed RACI across Xylem, SAP, the hyperscaler, and AMS with no unownedspace in it. Reduced technical incident volume and faster mean time to resolution. And clean Basis readinessthrough every deployment wave, with downtime inside committed windows. **Operating Principles You Will Work Under**● Products, not projects. Persistent teams aligned to value streams, funded by capacity rather than projectcycles, each paired with a business process owner accountable for the outcome.● Clean core is non-negotiable. Extensions live on BTP, the core stays standard, and custom code isgoverned at the point of creation.● Paved road, not toll booth. Golden paths, reference architectures, and reusable patterns, with guardrailsenforced in the pipeline rather than in a design authority meeting.● Compliance by default. Controls are designed into the platform and evidenced automatically, so controlintegrity holds at deployment scale.● Accountable for value, not volume. Success is measured in business process KPIs, adoption, and realizedvalue, not tickets closed or hours delivered.● Intelligent enterprise by design. AI and agent enablement, and the data readiness that makes both credible,are owned capabilities.● Global template authority, local execution. Template integrity is held centrally through the currentdeployment horizon, with a defined path to greater product-team autonomy.Werden Sie Teil des globalen Xylem-Teams und gestalten Sie innovative Technologielösungen mit, die die Nutzung, Verfügbarkeit, den Schutz und die nachhaltige Verwendung von Wasser sicherstellen. Unsere Produkte kommen in der öffentlichen Versorgung, der Industrie, im Wohnbereich und in gewerblichen Gebäuden zum Einsatz – mit dem Ziel, intelligente Maschinen, Anlagen, Messsysteme, Netzwerktechnologien und fortschrittliche Analysen für Wasser-, Strom- und Gasversorger sowie die Industrie bereitzustellen. Arbeiten Sie mit uns an einer Welt, in der die aktuellen und kommenden Wasserherausforderungen mit Kreativität und Engagement gelöst werden und in der Inklusion und Zugehörigkeit als Treiber für Innovation erkannt werden, um unsere Wettbewerbsfähigkeit weltweit zu stärken.