Senior Manager - Sales Operations

Bunge; Sahibzada Ajit Singh Nagar; On-site; INR 1,500,000 - 2,000,000; Full time

Job summary

Bunge Iberica SA is seeking a Senior Manager for Customer Service and Sales Support in Sahibzada Ajit Singh Nagar, Punjab. This role involves improving operational excellence, driving automation, and fostering talent development. The ideal candidate should have a strong background in strategic thinking, operational leadership, and data utilization.

With 12-14 years of experience in a leadership role, applicants should possess a Bachelor’s degree in a relevant field, and are preferred to have a Master’s degree. The position offers opportunities to collaborate across functions and lead various projects for efficiency improvements.

Qualifications

• 12-14 years of experience in operational management roles.
• Strong experience with process improvement and automation.
• Ability to analyze complex operational data and formulate long-term strategies.

Responsibilities

• Lead automation projects to minimize manual errors.
• Develop BI tools to improve visibility for customer service teams.
• Ensure compliance with internal policies and industry regulations.

Skills

Data-driven decision-making

Leadership

Process automation

Project management

Communication skills

Education

Bachelor's degree in Business Administration or related field

Master's degree or MBA

Tools

SAP

Power BI

Salesforce

Job description

Job Description

Business Title Senior Manager- Customer Service & Sales Support

Global Job Title Mgr II Customer Services

Global Function Business Services

Global Department Customer Services

Organizational Level 6

Reporting to Senior Manager Sales Operations & Customer Service Lead

Size of team reporting in and type 40

Overview

Bunge Limited (www.bunge.com, NYSE: BG) is a leading global agribusiness and food company operating in over 40 countries with approximately 35,000 employees. Bunge buys, sells, stores and transports oilseeds and grains to serve customers worldwide; processes oilseeds to make protein meal for animal feed and edible oil products for commercial customers and consumers; produces sugar and ethanol from sugarcane; mills wheat, corn and rice to make ingredients used by food companies; and sells fertilizer in South America. Founded in 1818, the company is headquartered in White Plains, New York. Bunge has implemented a Shared Services Center in Mohali, India to support Global Operations in areas of Finance & Accounting, Trade Operations, Treasury and IT Support and other back‑office support Services.

This pivotal role involves driving process automation, enhancing business intelligence capabilities, ensuring robust governance, fostering talent development, and optimizing collaboration across various functions. The Senior Manager will be instrumental in translating business objectives into actionable strategies, leading diverse projects, and ensuring operational excellence across their sphere of influence.

The ideal candidate will possess a strong blend of strategic thinking, hands‑on operational leadership, and a proven ability to leverage data and technology for continuous improvement.

Responsibilities

• Operational Excellence & Process Automation:
  • Drive Automation Projects: Lead initiatives to minimize manual errors and automate recurring tasks
  • Enhance Operational Workflows: Spearhead projects to streamline communication channels, improve process management
  • Provide Operational Support: Oversee and resolve critical operational issues including order cancellations, late orders, change orders, and delivery tracking, implementing root cause analysis (RCA) as necessary.
• Business Intelligence & Performance Management:
  • Develop & Utilize BI Tools: Lead the design and enhancement of Business Intelligence solutions (e.g., SPOT, SC Daily - Power BI Analytics, FS EMEA Dashboards) to improve visibility and analysis capabilities for customer service and supply chain teams
  • Data Analysis & Reporting: Analyze performance data, identify trends, provide insights and ensure accurate KPI calculations (Monthly TAT KPI)
  • Continuous Improvement Tracking: Design and develop trackers to monitor contract‑related issues, and the impact of external & internal changes, fostering continuous improvement
• Governance & Compliance:
  • Establish & Maintain Governance Frameworks: Govern Quality Food Safety (QFS) transition, export processes, and Customer Service operations, identifying improvement opportunities
  • Operational Control: Oversee daily and weekly huddle meetings to address operational issues and implement tracking mechanisms for critical tasks
  • Policy & Process Adherence: Ensure all departmental activities comply with internal policies, industry regulations, and company‑wide standards
• Leadership, Mentorship & Talent Development:
  • Team Leadership: Lead, motivate, and manage a team of professionals, fostering a culture of accountability, collaboration, and continuous learning
  • Mentorship & Training: Provide guidance on Supply Chain Operations related issues, conduct cross‑training programs, and facilitate talent development initiatives
  • Skill Enhancement: Arrange and deliver training sessions on critical topics or processes
  • Conflict Resolution: Actively engage in issue resolution, conflict management, and risk mitigation within the team and across functions
• Cross‑functional Collaboration & Stakeholder Management:
  • Strategic Collaboration: Collaborate effectively with internal departments (e.g., Sales, PGM, Production, Customer Service) and external partners to achieve shared goals
  • Customer Engagement: Drive initiatives to improve customer engagement, such as supporting sales chasing efforts to secure monthly contracts and managing customer inventory & order management
  • Project Management: Oversee and coordinate multiple complex projects from conception to completion, ensuring timely delivery and alignment with strategic objectives

Knowledge and Skills

• Behavior: Improve Bunge's outcomes by making data‑driven decisions, keeping the customer at the forefront of all they do, and proactively gaining insight into the global strategy.
• Collaborate, effectively communicate with others and take initiative to continually develop themselves.
• Pursue opportunities to solve problems and take action while maintaining the ability to manage work, even in times of challenge or change.

Technical Skills

• Exceptional Leadership & Inspirational Ability: Proven capacity to lead, mentor, and develop high‑performing teams, fostering a positive and productive work environment
• Strategic & Analytical Acumen: Ability to analyze complex operational data, identify trends, make data‑driven decisions, and formulate long‑term strategies
• Problem‑Solving & Decision‑Making: Adept at diagnosing complex operational issues and implementing effective, sustainable solutions
• Strong Communication & Interpersonal Skills: Excellent verbal and written communication, presentation, and negotiation skills for effective interaction with all levels of the organization and external stakeholders
• Project & Change Management: Demonstrated ability to manage multiple projects concurrently, drive change, and achieve desired outcomes within scope, time, and budget
• Process Optimization Expertise: A deep understanding of process improvement methodologies and a passion for automation and efficiency gains
• Business Acumen: Strong understanding of market dynamics, customer needs, and the overall business landscape to drive impactful initiatives
• Adaptability & Resilience: Ability to thrive in a fast‑paced, dynamic environment and lead teams through change

Education & Experience

• Bachelor's degree in Business Administration, Supply Chain Management, Engineering, Data Science, or a related field is required. A Master's degree or MBA is preferred
• Minimum of 12‑14 years of progressive experience in an operational management or leadership role, with a proven track record in process improvement, automation, and team leadership
• Demonstrated experience with ERP systems (e.g., SAP), Business Intelligence platforms (e.g., Power BI), and CRM systems (e.g., Salesforce)
• Proven ability to develop and implement strategic plans that drive operational efficiency and business growth
• Strong experience in budget management, financial analysis, and resource allocation
• In‑depth knowledge of supply chain operations, customer service processes, and relevant industry regulations