Associate Manager-Customer Services & Sales Operations

Bunge Iberica SA; Sahibzada Ajit Singh Nagar; On-site; INR 1,800,000 - 3,000,000; Full time

Job summary

Bunge, a global agribusiness company, seeks an Associate Manager for Customer Services & Sales Operations in Mohali, Punjab. Lead techno-functional teams across contract and order management, drive supply chain execution, and implement data-driven improvements to enhance profitability and customer satisfaction.

The role emphasizes leadership, strategic thinking, and cross-functional collaboration with Sales, Logistics, and Trading, while guiding digital enablement and process optimization

Qualifications

• Master's degree in business administration or Finance, Accounting, MIS, or a related field.
• Minimum 10 years of techno-functional experience in Finance/Accounting/Global Trade Execution, with at least 5 years in a management role.
• Strong leadership, strategic thinking, and decision-making skills.
• Project Management Professional (PMP) certification preferred.
• Onsite transition experience is good to have.

Responsibilities

• Lead and mentor a team across contract, order, and supply chain operations.
• Set clear KPIs and development plans for team members.
• Drive accountability, continuous improvement, and customer-centricity.
• Oversee full lifecycle of customer contracts and ensure compliance with policies.
• Supervise order intake, validation, and processing to ensure accuracy and timely fulfillment.
• Align supply chain operations with contract and order commitments; resolve bottlenecks.
• Design and implement reporting frameworks to track KPIs and provide leadership with insights.
• Collaborate with IT to deploy digital tools and automation to streamline operations.

Skills

Leadership

Strategic thinking

Decision making

Communication

Problem solving

Teamwork

Education

Master's degree in business administration / Finance / MIS

Tools

SAP

Power BI

Workflow

Job description

City : Mohali State : Punjab (IN-PB) Country : India (IN)

Job Description

Business Title Associate Manager- Customer Services & Sales Operations

Global Job Title Sr Anl Customer Services

Global Function Business Services

Global Department Customer Services

Organizational Level 7

Reporting to Manager / Sr Manager

Size of team reporting in and type 8-12

Role Purpose Statement The ideal candidate possesses a deep understanding of Contract Management/ Order Management/ Supply Chain & Reporting, global trade execution, and the ability to design, develop, and implement technology solutions to optimize these processes. This role involves managing and providing strategic direction to a team of techno-functional resources, with an emphasis on leadership and strategic decision-making.

Main Accountabilities Strategic Leadership & Team Management : Lead and mentor a team of resources across contract, order, and supply chain operations.
Set clear goals, KPIs, and development plans for team members. Drive a culture of accountability, continuous improvement, and customer-centricity.
Contract Management: Oversee the full lifecycle of customer contracts: creation, modification, roll-over, and closure. Ensure contract compliance with internal policies and external regulations. Collaborate with legal, trading, and commercial teams to resolve contract-related issues.
Order Management: Supervise order intake, validation, and processing to ensure accuracy and timely fulfillment. Coordinate with logistics, credit, and customer service teams to resolve order discrepancies.Monitor order trends and implement process improvements to enhance efficiency.
Supply Chain Execution : Align supply chain operations with contract and order commitments. Work closely with procurement, production, and logistics teams to ensure product availability and timely delivery. Identify bottlenecks and implement solutions to optimize supply chain performance.
Reporting & Analytics: Design and implement reporting frameworks to track contract status, order fulfillment, and supply chain KPIs. Analyze data to identify trends, risks, and opportunities for improvement.Present insights to senior leadership to support strategic decision-making.
Technology Enablement: Collaborate with IT and business stakeholders to design and deploy digital tools that streamline operations. Lead automation and system integration initiatives to reduce manual effort and improve data accuracy. Evaluate and implement best-in-class platforms for contract/order/supply chain management.
Stakeholder Engagement : Act as a key liaison between customers, internal teams (Sales, Credit, Logistics, Trading), and external partners. Ensure timely and effective communication across all touchpoints. Build strong relationships to support business growth and operational excellence.

Knowledge and Skills

Behavior Improve Bunge's outcomes by making data-driven decisions, keeping the customer at the forefront of all they do, and proactively gaining insight into the global strategy.
Collaborate, effectively communicate with others and take initiative to continually develop themselves.
Pursue opportunities to solve problems and take action while maintaining the ability to manage work, even in times of challenge or change.

Technical Experience in SAP & worflow & BI Reporting tools (Power BI).
Customer Focus.
Continues Improvement.
Attention to details.
Decision-Making
Strong customer service, communication skills/soft skills.
Attention to details, process oriented and analytical skills.
Flexible and adaptive to changing conditions in the business/market environment.
Work well as part of a team to achieve a common objective.
Effective decision making and problem solving.

Education & Experience

Master's degree in business administration or Finance, Accounting, Management Information Systems, or a related field.
Minimum 10 years of experience in a techno-functional role within Finance, Accounting, and/or Global Trade Execution, with at least 5 years in a management position.
Strong leadership, strategic thinking, and decision-making skills.
Excellent communication, interpersonal, and negotiation skills.
Project Management Professional (PMP) certification preferred.
Good to have onsite transition experience

At Bunge (NYSE: BG), our purpose is to connect farmers to consumers to deliver essential food, feed and fuel to the world. As a premier agribusiness solutions provider, our team of ~34,000 dedicated employees partner with farmers across the globe to move agricultural commodities from where they’re grown to where they’re needed—in faster, smarter, and more efficient ways. We are a world leader in grain origination, storage, distribution, oilseed processing and refining, offering a broad portfolio of plant-based oils, fats, and proteins. We work alongside our customers at both ends of the value chain to deliver quality products and develop tailored, innovative solutions that address evolving consumer needs. With 200+ years of experience and presence in over 50 countries, we are committed to strengthening global food security, advancing sustainability, and helping communities prosper where we operate. Bunge has its registered office in Geneva, Switzerland and its corporate headquarters in St. Louis, Missouri. Learn more at Bunge.com.

Every day our people exemplify these values, which represent Bunge at its core:

• We Are One Team – Collaborative, Respectful, Inclusive
• We Lead The Way – Agile, Empowered, Innovative
• We Do What’s Right – Safety, Sustainability, With Integrity

If this sounds like you, join us! We value and invest in people who believe in our purpose and are excited to live it every day – people who are #ProudtoBeBunge

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