Senior Manager - Risk Assurance

Varite Inc; India; On-site; INR 3,500,000 - 7,000,000; Full time

Job summary

VARITE India Private Limited seeks a Senior Manager - Risk Assurance to oversee Enterprise Risk Management, Internal Audit, and Fraud Risk across global telecom BPO operations. This strategic leadership role strengthens governance frameworks, ensures regulatory compliance, and drives audit excellence.

You will manage stakeholder relations with delivery heads, corporate functions, and clients, embedding a mature risk culture while balancing governance with operational agility.

Qualifications

• Proven experience in Enterprise Risk Management and Internal Audit.
• Strong governance, regulatory and contractual compliance knowledge.
• Leadership experience across multi-geo operations and client governance forums.

Responsibilities

• Lead ERM program across global telecom BPO operations.
• Oversee risk-based internal audits and compliance reviews.
• Identify fraud risks and establish preventive/detective controls.

Skills

ERM

Internal Audit

Fraud Risk

Governance

Stakeholder Mgmt

Leadership

Education

Bachelor's degree

MBA / CA / CIA / CISA or equivalent

Job description

Company Name: VARITE India Private Limited

About The Client

An Indian multinational information technology services and consulting company, part of a larger conglomerate, is headquartered in Pune, with its registered office in Mumbai. With a workforce exceeding 146,000 professionals spread across 90 countries, it is a significant presence globally. In 2013, it completed a merger with another company, further solidifying its position in the market. Recognized as one of the top Big Tech companies in India, it boasts a considerable number of active clients. Additionally, it has garnered recognition in various industry rankings and lists.

About The Job

• The Senior Manager - Risk Assurance will lead the organization's Enterprise Risk Management, Internal Audit, and Fraud Risk portfolios across global telecom BPO operations.
• This is a strategic leadership role responsible for strengthening governance frameworks, ensuring contractual and regulatory compliance across geographies, driving audit excellence, proactively identifying fraud risks, and embedding a mature risk culture across delivery and support functions.
• The role requires strong stakeholder management across global telecom clients, delivery leaders, and corporate functions, while balancing governance rigor with operational agility.

Essential Job Functions

Enterprise Risk Management (ERM)

• Lead and enhance the enterprise-wide risk management framework across telecom accounts and regions.
• Ensure adherence to:
  • Client contractual obligations and SLAs
  • Telecom regulatory requirements across operating geographies
  • Data privacy, information security, and compliance mandates
• Design and implement:
  • Risk & Control Self-Assessments (RCSA)
  • Risk Control Matrix (RCM)
  • Risk registers and mitigation tracking
  • Key Risk Indicators (KRIs) and dashboards
• Conduct periodic risk reviews with senior leadership.
• Drive measurable improvements in risk maturity.
• Provide structured risk reporting to executive leadership and clients.

Internal Audit Leadership

• Develop and execute a risk-based annual audit plan covering Delivery and Support Functions (HR, Quality, Delivery functions, etc.).
• Oversee:
  • Process audits
  • Compliance audits
  • Contractual adherence reviews
  • Thematic and surprise audits
  • Consulting engagements
• Ensure high audit quality, robust root cause analysis, and sustainable remediation.
• Track timely closure of audit findings and reduce recurrence.
• Present audit summaries, trends, and systemic risks to senior stakeholders.
• Drive standardization, automation, and analytics within audit processes where feasible.

Fraud Risk Management

• Lead the enterprise fraud risk framework across telecom operations.
• Identify vulnerabilities across operational processes, commissions, customer onboarding, and system access, etc.
• Establish preventive and detective control mechanisms.
• Oversee fraud investigations in coordination with HR, Legal, and client stakeholders.
• Strengthen whistleblower mechanisms and fraud case governance.
• Conduct fraud awareness and ethical conduct programs.
• Monitor fraud metrics and implement systemic control enhancements.

Governance & Stakeholder Management

• Partner with Delivery Heads and Account Leaders to embed strong governance practices without impacting operational efficiency.
• Act as a trusted advisor to senior leadership on risk exposure and mitigation strategies.
• Support client governance forums and compliance discussions as required.
• May support select risk advisory or control enhancement initiatives for key accounts, where needed.

People Leadership & Governance

• Drive capability development across Risk, Audit, and Fraud domains.
• Establish clear performance management, succession planning, and competency frameworks.
• Build a culture of accountability, transparency, and continuous improvement.
• Ensure strong cross-functional collaboration with Operations, IT, HR, Finance, and Legal.

Key Stakeholders

• Global Telecom Clients (Risk, Compliance, and Operations Teams).
• Delivery Heads & Account Leaders.
• Corporate Compliance & Legal.
• IT Security & InfoSec Teams.
• Senior Executive Leadership.

Key Performance Indicators (KPIs)

• Improvement in risk maturity assessment scores including enhanced culture.
• Reduction in repeat audit findings.
• % closure of audit observations within SLA.
• Reduction in fraud-related control gaps and incidents.
• Client satisfaction on governance and compliance metrics.
• Strength and stability of the Risk Assurance team.

Qualifications

• Experience: 12-18+ Years

Education

• Bachelor's degree (Mandatory).
• MBA / CA / CIA / CISA or equivalent certifications preferred.

Experience

• 12-18+ years of experience in Risk, Internal Audit, Compliance, or Fraud Management.
• Minimum 5-7 years in a leadership role managing managers.
• Experience in BPO / ITES / Shared Services environments preferred.
• Exposure to Telecom clients or other regulated industries highly desirable.
• Experience managing multi-geo operations is a plus.

Core Competencies

• Enterprise Risk Management expertise.
• Risk-based Internal Audit.
• Fraud Risk & Investigation Oversight.
• Regulatory & Contractual Compliance.
• Executive Stakeholder Management.
• Strategic Thinking & Commercial Acumen.
• Data-driven decision-making.
• Strong written and verbal executive communication.

Leadership Attributes

• High integrity and ethical standards.
• Balanced approach to governance and business enablement.
• Strong influencing and negotiation skills.
• Structured, analytical mindset.
• Ability to operate effectively in high-pressure, multi-geo environments.

About VARITE

VARITE is a global staffing and IT consulting company providing technical consulting and team augmentation services to Fortune 500 Companies in USA, UK, CANADA and INDIA. VARITE is currently a primary and direct vendor to the leading corporations in the verticals of Networking, Cloud Infrastructure, Hardware and Software, Digital Marketing and Media Solutions, Clinical Diagnostics, Utilities, Gaming and Entertainment, and Financial Services.

Equal Opportunity Employer

VARITE is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, veteran status, or disability status.