Risk Assurance Manager

Tecnoprism; Mumbai; On-site; INR 4,200,000 - 7,000,000; Full time

Job summary

Tecnoprism is seeking a Senior Manager Risk Assurance in Mumbai to lead enterprise risk management, internal audit, and fraud risk programs across telecom accounts. You will design and implement risk and control frameworks, oversee audits, and drive governance with senior leadership.

The role requires 12–18+ years in risk, audit, or compliance, with 5–7+ years in leadership, preferably within BPO/ITES or telecom sectors. Strong communication and multi-geo collaboration are essential.

Qualifications

• Bachelor's degree is mandatory.
• MBA / CA / CIA / CISA or equivalent certifications preferred.
• 12–18+ years of experience in Risk, Internal Audit, Compliance, or Fraud Management.
• Minimum 5–7 years in a leadership role managing managers.
• Experience in BPO / ITES / Shared Services environments preferred.
• Exposure to Telecom clients or other regulated industries highly desirable.

Responsibilities

• Lead the enterprise-wide risk management framework across telecom accounts and regions.
• Design and implement RCSA, RCM, risk registers and mitigation tracking; develop KRIs and dashboards.
• Conduct periodic risk reviews with senior leadership and provide structured risk reporting.
• Develop and execute a risk-based annual internal audit plan covering Delivery and Support Functions.
• Oversee process audits, compliance audits, contract adherence reviews, thematic and surprise audits, and consulting engagements.
• Lead the enterprise fraud risk framework across telecom operations and oversee investigations.
• Governance and stakeholder management with Delivery Heads and Account Leaders; embed governance without sacrificing efficiency.
• Drive capability development across Risk, Audit, and Fraud domains; establish performance management and cross-functional collaboration.

Skills

Excellent communication skills

Experience with international clients

ERM risk fraud compliance IA

Education

Bachelor's degree

MBA / CA / CIA / CISA or equivalent certifications

Job description

Role Details

• Job Title: Senior Manager Risk Assurance
• Location: Mumbai
• Function: Risk Assurance

Senior Manager Risk Assurance role:

• Candidates should currently hold the designation of:
• Senior Manager with a minimum of 1+ year in the role, or
• Manager with a minimum of 3+ years in the role.
• We are specifically looking for candidates from BPO or BFSI organizations.
• Candidates must possess:
• Excellent communication skills.
• Experience working with international clients.
• Strong expertise in ERM,risk,fraud,compliance,IA

Key Responsibilities

1. Enterprise Risk Management (ERM)

Lead and enhance the enterprise-wide risk management framework across telecom accounts and regions.

Ensure adherence to:

• Client contractual obligations and SLAs
• Telecom regulatory requirements across operating geographies
• Data privacy, information security, and compliance mandates

Design and implement:

• Risk & Control Self-Assessments (RCSA)
• Risk Control Matrix (RCM)
• Risk registers and mitigation tracking
• Key Risk Indicators (KRIs) and dashboards

Conduct periodic risk reviews with senior leadership.

Drive measurable improvements in risk maturity.

Provide structured risk reporting to executive leadership and clients.

Classification: Company Internal

1

2. Internal Audit Leadership

Develop and execute a risk-based annual audit plan covering Delivery and Support Functions (HR, Quality, Delivery functions, etc.).

Oversee:

• Process audits
• Compliance audits
• Contractual adherence reviews
• Thematic and surprise audits
• Consulting engagements

Ensure high audit quality, robust root cause analysis, and sustainable remediation.

Track timely closure of audit findings and reduce recurrence.

Present audit summaries, trends, and systemic risks to senior stakeholders.

Drive standardization, automation, and analytics within audit processes where feasible.

3. Fraud Risk Management

Lead the enterprise fraud risk framework across telecom operations.

Identify vulnerabilities across operational processes, commissions, customer onboarding, and system access, etc.

Establish preventive and detective control mechanisms.

Oversee fraud investigations in coordination with HR, Legal, and client stakeholders.

Strengthen whistleblower mechanisms and fraud case governance.

Conduct fraud awareness and ethical conduct programs.

Monitor fraud metrics and implement systemic control enhancements.

4. Governance & Stakeholder Management

Partner with Delivery Heads and Account Leaders to embed strong governance practices without impacting operational efficiency.

Act as a trusted advisor to senior leadership on risk exposure and mitigation strategies.

Classification: Company Internal

2

Support client governance forums and compliance discussions as required.

May support select risk advisory or control enhancement initiatives for key accounts, where needed.

People Leadership & Governance

Drive capability development across Risk, Audit, and Fraud domains.

Establish clear performance management, succession planning, and competency frameworks.

Build a culture of accountability, transparency, and continuous improvement.

Ensure strong cross-functional collaboration with Operations, IT, HR, Finance, and Legal.

Key Stakeholders

Global Telecom Clients (Risk, Compliance, and Operations Teams)

Delivery Heads & Account Leaders

Corporate Compliance & Legal

IT Security & InfoSec Teams

Senior Executive Leadership

Key Performance Indicators (KPIs)

Improvement in risk maturity assessment scores including enhanced culture

Reduction in repeat audit findings

% closure of audit observations within SLA

Reduction in fraud-related control gaps and incidents

Client satisfaction on governance and compliance metrics

Strength and stability of the Risk Assurance team

Qualifications & Experience

Education

Classification: Company Internal

3

Bachelors degree (Mandatory)

MBA / CA / CIA / CISA or equivalent certifications preferred

Experience

12–18+ years of experience in Risk, Internal Audit, Compliance, or Fraud Management

Minimum 5–7 years in a leadership role managing managers

Experience in BPO / ITES / Shared Services environments preferred

Exposure to Telecom clients or other regulated industries highly desirable

Experience managing multi-geo operations is a plus

Core Competencies

Enterprise Risk Management expertise

Risk-based Internal Audit

Fraud Risk & Investigation Oversight

Regulatory & Contractual Compliance

Executive Stakeholder Management

Strategic Thinking & Commercial Acumen

Data-driven decision-making

Strong written and verbal executive communication

Leadership Attributes

High integrity and ethical standards

Balanced approach to governance and business enablement

Strong influencing and negotiation skills

Structured, analytical mindset

Ability to operate effectively in high-pressure, multi-geo environments