Senior Manager, R&D Learning Enablement

Amgen Inc. (IR); Hyderabad; On-site; INR 8,093,525 - 11,690,647; Full time

Job summary

A biotechnology company seeks a Senior Manager for R&D Learning Enablement in Hyderabad. The successful candidate will manage the Learning Delivery team, supporting onboarding and operational excellence in learning. With over 12 years of experience in learning and development, they will drive strategic initiatives and ensure compliance. This role requires expertise in regulated environments and strong communication skills to lead cross-functional teams effectively. The position offers a full-time opportunity to make a significant impact in the company's mission of serving patients worldwide.

Qualifications

• At least 12 years of experience managing people, projects, or programs.
• Experience in learning and development or related fields.
• Expertise in project management and continuous improvement.

Responsibilities

• Lead the AIN Learning Delivery team for onboarding and learning operations.
• Establish governance and SLA management processes.
• Monitor KPIs and drive continuous improvement.
• Manage site-level budget, capacity planning, and hiring.

Skills

Experience in regulated learning environments

Learning operations expertise

Data-driven decision-making

People leadership

Cross-functional collaboration

Strong communication skills

Education

Bachelor's degree or higher in a relevant field

Tools

AI-enabled learning tools

KPI management dashboards

Job description

Senior Manager, R&D Learning Enablement page is loaded## Senior Manager, R&D Learning Enablementremote type: On Sitelocations: India - Hyderabadtime type: Full timeposted on: Posted Todayjob requisition id: R-229379## **Career Category**Research## ## **Job Description****What you will do**Let’s do this. Let’s change the world.Part of Amgen's R&D Strategy & Operations organization, the R&D Knowledge & Learning team serves staff across R&D and the Office of the Chief Medical Officer, transforming how we learn and grow together. We are reimagining learning as an integrated, longitudinal journey — inclusive of but not limited to traditional training — by deeply understanding roles, personas, and the competencies needed to deliver on our goals. Through our capabilities and expertise, which include learning & development, knowledge management, and the Amgen Library, we orchestrate tailored learning experiences that drive personal and organizational growth, empowering our teams to deliver on Amgen’s mission to serve patients around the world.The AIN Learning Delivery Lead provides site leadership for Amgen R&D/OCMO’s Learning Delivery Center of Excellence in India. This role manages a team responsible for executing onboarding, logistics, content operations, and learning delivery activities that support R&D and OCMO functions globally. The Sr. Manager ensures delivery excellence, adherence to SLAs, and integration with global learning strategies defined by Learning Business Partners and Learning Professionals. This role drives standardization, automation, and operational efficiency through AI-enabled tools, preventing duplication of effort across functions.**Responsibilities**:* Lead the AIN Learning Delivery team to execute onboarding, learning operations, content management, and reporting in alignment with global learning plans* Establish intake, governance, and SLA management processes to ensure high-quality, timely delivery across supported functions* Manage resource planning, workload prioritization, and vendor engagement for AIN-based delivery activities* Partner with global Learning Business Partners (LBPs) and Learning Architects (LAs) to align execution with strategic learning objectives* Coordinate with GxP Learning and Quality teams to ensure compliance requirements are met; delivery team supports execution, Quality retains validation ownership* Implement automation and AI tools for scheduling, reporting, dashboards, and analytics to improve operational efficiency* Monitor KPIs (cycle time, cost per learner, time-to-proficiency) and drive continuous improvement* Manage site-level budget, capacity planning, and hiring; ensure follow-the-sun operational readiness* Act as escalation point for learning delivery issues; resolve dependencies with global or cross-functional teams* Foster a culture of consistency, collaboration, and compliance to avoid fragmented or siloed delivery approaches**What we expect of you**We are all different, yet we all use our unique contributions to serve patients. The AIN Learning Delivery Lead we seek is an experienced, strategic-minded leader with these qualifications: In addition to meeting one of these educational requirements, you must have at least 12 years of experience directly managing people and/or leading teams, projects, or programs, preferably in learning and development, training, or a related field.**Preferred Skills:*** Experience in regulated learning environments* Familiarity with AI-enabled learning operations or digital learning tools* Learning operations expertise* Data-driven decision-making; experience managing KPIs and dashboards* People leadership and cross-functional collaboration skills* Knowledge of project management and continuous improvement methodologies* Strong communication, governance, and stakeholder alignment skills.