Senior Manager, R&D Learning Enablement (Hyderabad)

AMGEN; Hyderabad; On-site; INR 3,000,000 - 6,000,000; Full time

Job summary

Amgen is seeking an experienced AIN Learning Delivery Lead to guide onboarding, learning operations, content management, and reporting in a regulated environment. You will align with global learning plans and ensure timely, compliant delivery across functions.

You will establish governance, manage resources and vendors, collaborate with LBPs and LAs, and drive automation and KPI dashboards to improve efficiency and learning outcomes across the R&D organization.

Qualifications

• Experience in regulated learning environments.
• Familiarity with AI-enabled learning operations or digital learning tools.
• Learning operations expertise.
• Data-driven decision-making; experience managing KPIs and dashboards.
• People leadership and cross-functional collaboration skills.
• Knowledge of project management and continuous improvement methodologies.
• Solid communication, governance, and stakeholder alignment skills.

Responsibilities

• Lead the AIN Learning Delivery team to execute onboarding, learning operations, content management, and reporting in alignment with global learning plans.
• Establish intake, governance, and SLA management processes to ensure high-quality, timely delivery across supported functions.
• Manage resource planning, workload prioritization, and vendor engagement for AIN-based delivery activities.
• Partner with global Learning Business Partners (LBPs) and Learning Architects (LAs) to align execution with strategic learning objectives.
• Coordinate with GxP Learning and Quality teams to ensure compliance requirements are met; delivery team supports execution, Quality retains validation ownership.
• Implement automation and AI tools for scheduling, reporting, dashboards, and analytics to improve operational efficiency.
• Monitor KPIs (cycle time, cost per learner, time-to-proficiency) and drive continuous improvement.
• Manage site-level budget, capacity planning, and hiring; ensure follow-the-sun operational readiness.
• Act as escalation point for learning delivery issues; resolve dependencies with global or cross-functional teams.
• Foster a culture of consistency, collaboration, and compliance to avoid fragmented or siloed delivery approaches.

Skills

Regulated learning environments

AI-enabled learning operations

Learning operations

Data-driven decision-making

People leadership

Project management

Communication and governance

Job description

Career Category

Research

Job Description

What you will do

Lets do this. Lets change the world.

Part of Amgen's R&D; Strategy & Operations organization, the R&D; Knowledge & Learning team serves staff across R&D; and the Office of the Chief Medical Officer, transforming how we learn and grow together. We are reimagining learning as an integrated, longitudinal journey inclusive of but not limited to traditional training by deeply understanding roles, personas, and the competencies needed to deliver on our goals. Through our capabilities and expertise, which include learning & development, knowledge management, and the Amgen Library, we orchestrate tailored learning experiences that drive personal and organizational growth, empowering our teams to deliver on Amgens mission to serve patients around the world.

Responsibilities:

• Lead the AIN Learning Delivery team to execute onboarding, learning operations, content management, and reporting in alignment with global learning plans
• Establish intake, governance, and SLA management processes to ensure high-quality, timely delivery across supported functions
• Manage resource planning, workload prioritization, and vendor engagement for AIN-based delivery activities
• Partner with global Learning Business Partners (LBPs) and Learning Architects (LAs) to align execution with strategic learning objectives
• Coordinate with GxP Learning and Quality teams to ensure compliance requirements are met; delivery team supports execution, Quality retains validation ownership
• Implement automation and AI tools for scheduling, reporting, dashboards, and analytics to improve operational efficiency
• Monitor KPIs (cycle time, cost per learner, time-to-proficiency) and drive continuous improvement
• Manage site-level budget, capacity planning, and hiring; ensure follow-the-sun operational readiness
• Act as escalation point for learning delivery issues; resolve dependencies with global or cross-functional teams
• Foster a culture of consistency, collaboration, and compliance to avoid fragmented or siloed delivery approaches

What we expect of you

We are all different, yet we all use our unique contributions to serve patients. The AIN Learning Delivery Lead we seek is an experienced, strategic-minded leader with these qualifications:

In addition to meeting one of these educational requirements, you must have at least 12 years of experience directly managing people and/or leading teams, projects, or programs, preferably in learning and development, training, or a related field.

Preferred Skills:

• Experience in regulated learning environments
• Familiarity with AI-enabled learning operations or digital learning tools
• Learning operations expertise
• Data-driven decision-making; experience managing KPIs and dashboards
• People leadership and cross-functional collaboration skills
• Knowledge of project management and continuous improvement methodologies
• Solid communication, governance, and stakeholder alignment skills

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