Senior Manager Professional Services

LRN; Mumbai; On-site; INR 2,500,000 - 5,500,000; Full time

Benefits offered by this job

Medical benefits (family plan)

PTO + India public holidays

Competitive salary

Job summary

LRN, a leading ethics and compliance SaaS provider, seeks a Senior Manager of Professional Services in Mumbai to head the Project Management team and deliver customized content solutions for B2B clients.

You will ensure seamless execution, client satisfaction, and scalable delivery, guiding PMs, aligning with Sales and Success teams, and driving continuous improvements with AI-enabled workflows.

Qualifications

• 8–12+ years in project/program management, preferably in Professional Services or B2B.
• 3–5+ years leading and managing teams.
• Proven ability to manage complex, client-facing projects.
• Experience driving operational efficiency and scale in delivery functions.
• Excellent stakeholder management and communication skills.
• Experience with PM tools: Asana, Jira, Monday.com, Mavenlink.
• Experience in content, learning, or digital solutions industries.
• Exposure to AI/automation in project delivery workflows.
• PMP, Prince2, Agile, or similar certifications.
• Experience working with global clients and distributed teams.

Responsibilities

• Lead, mentor, and scale a team of project managers.
• Drive performance management, coaching, and career development.
• Foster accountability, ownership, and continuous improvement.
• Oversee end-to-end delivery of content customization projects.
• Ensure on-time, within-scope delivery at high quality.
• Standardize project management frameworks and best practices.
• Act as escalation point for key client engagements.
• Partner with Client Success / Sales for smooth onboarding and delivery.
• Drive client satisfaction and retention through delivery excellence.
• Identify opportunities to streamline workflows and improve productivity.
• Implement automation and AI-driven solutions where possible.
• Optimize resource allocation and capacity planning.
• Work with Content, Product, Sales, and Support teams.
• Align client requirements with internal capabilities.
• Contribute to product and service improvements from feedback.
• Define and track KPIs: timelines, utilization, margin, CSAT.
• Provide regular updates on performance and risks.

Skills

Team leadership

Stakeholder management

Communication

Project management

AI/automation awareness

Global delivery

Education

PMP/Prince2/Agile certifications

Tools

Asana

Jira

Monday.com

Mavenlink

Job description

Job Description:

Position: Senior Manager Professional Services

Location: Mumbai, India

About LRN:

LRN is the world’s leading dedicated ethics and compliance SaaS company, helping more than30 million peopleevery year navigate complex regional and global regulatory environments and build ethical, responsible cultures. With over 3,000 clients across the US, EMEA, APAC, and Latin America—including some of the world’s most respected and successfulbrands,we’reproud to be the long-term partner trusted to reduce organizational risk and drive principled performance.

Named one of Inc Magazine’s 5000 Fastest-Growing Companies, LRN is redefining how organizations turn values into action. Ourstate-of-the-artplatform combines intuitive design, mobile accessibility, robust analytics, and industry benchmarking—enabling organizations to create, manage, deliver, and audit ethics and compliance programs with confidence. Backed by a unique blend of technology, education, and expert advisement, LRN helps companies turn their values into real-world behaviors and leadership practices that deliver lasting competitiveadvantage.

About the role:

We are looking for a seasoned leader to head our Professional Services Project Management team. This role willbe responsible forleading a team of project managers who deliver high-quality, customized content solutions for our B2B clients.

You will play a critical role in ensuring seamless execution, client satisfaction, operational efficiency, and scalability of our content customizationprojects.

What youll do:

Team Leadership & Development:

• Lead, mentor, and scale a team of project managers
• Drive performance management, coaching, and career development
• Foster a culture of accountability, ownership, and continuous improvement

Project Delivery Excellence:

• Oversee end-to-end delivery of content customization projects
• Ensure projects are delivered on time, within scope, and at high quality
• Standardize project management frameworks, tools, and best practices

Client Experience:

• Act as an escalation point for key client engagements
• Partner with Client Success / Sales teams to ensure smooth project onboarding and delivery
• Drive high client satisfaction and retention through consistent delivery excellence

Operational Efficiency & Scale:

• Identifyopportunities to streamline workflows and improve productivity
• Implement automation and AI-driven solutions where possible (aligned with your broader org goals)
• Optimizeresource allocation and capacity planning

Cross-functional Collaboration:

• Work closely with Content, Product, Sales, and Support teams
• Ensure alignment between client requirements and internal capabilities
• Contribute to product and service improvements based on client feedback

Metrics & Reporting:

• Define and track KPIs such as delivery timelines,utilization, margin, and CSAT
• Provide regular updates to leadership on performance and risks
• Use data to drive decision-making and continuous improvement

What were looking for:

• 8–12+ years of experience in project/program management, preferably in Professional Services or B2B environments
• 3–5+ years of experience leading and managing teams
• Strong experience managing complex, client-facing projects
• Proven ability to drive operational efficiency and scale delivery functions
• Excellent stakeholder management and communication skills
• Experience with project management tools (e.g., Asana, Jira, Monday.com, Mavenlink, etc.)
• Experience in content, learning, or digital solutions industries
• Exposure to AI/automation in project delivery workflows
• PMP, Prince2, Agile, or similar certifications
• Experience working with global clients and distributed teams

• Excellent medical benefits, including family plan
• Paid Time Off (PTO) plus India public holidays
• Competitive salary

LRN is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Requirements: