Bangalore North, India
Job title: Senior Manager – Procurement (IFM)
Job Grade: Reporting to: VP - Procurement
Team reports to: Region Procurement team (in proportion to expansion of business)
Working relationship -
Internal stakeholders: Departmental Heads, Departmental Regional Leads, SMEs, HR Lead & AdminLead (in proportion to expansion of business and business requirements) External stakeholders: Clients, Vendors, HR, Service providers (in proportion to expansion ofbusiness and business requirements)
Key Responsibilities
- 1. Strategy and Governance: Translate enterprise/category strategies into executable sourcing waves, supplier panels, andsite deployment plans; ensure adherence to policies, DOA, controls, and audit requirements.
- 2. Category Management: Lead strategies for: a) Hard Services: HVAC, electrical, plumbing, fire and life safety, elevators, buildingautomation systems, critical environments. b) Soft Services: janitorial, security, landscaping, waste, mail room, reception, foodservices. c) Utilities and Energy: electricity, gas, water, demand response, renewable energy andRECs. d) Capex/Projects: fit-outs, refurbishments, minor works, general contractors,materials. e) FM Technology: CMMS/IWMS, IoT sensors, BMS integrations, smart buildingsolutions
- 3. Sourcing and Negotiation: Run market scans and RFI/RFP/RFQ events; negotiate master service agreements (MSAs),SLAs, KPIs, and pricing mechanisms (fixed, indexed, performance-based) using TCO andshould-cost analyses, coordinate legal and risk reviews.
- 4. Supplier Relationship Management (SRM): Maintain tiered supplier panels; conduct QBRs; implement scorecards; drive correctiveactions, continuous improvement, and joint value-creation; develop business continuity andrisk mitigation plans.
- 5. Operational Excellence (P2P): Maintain catalogs/rate cards, enable eProcurement, improve PO cycle time, first-time matchand touchless invoice rates; resolve exceptions and ensure accurate master data.
- 6. Financial Impact and Reporting: Deliver verified savings, cost avoidance, and working capital benefits; manageinflation/indexation; track benefits with Finance sign-off; support budgeting and forecasts.
- 7. Quality, Safety, and Compliance: Ensure compliance with corporate policies, client contracts, ethical sourcing, and EHSstandards; align to ISO frameworks (ISO 9001, ISO 14001, ISO 41001) and applicable Indianstatutory and safety regulations.
- 8. Sustainability and Diversity: Embed ESG targets in events and contracts; expand energy efficiency and waste reductioninitiatives; support spend with diverse and small/local businesses while maintainingperformance.
- 9. Stakeholder and Client Management: Partner with Facilities Operations, Projects, CRE, Engineering, Energy, Legal, and Finance;convert operational needs into sourcing solutions and mobilization plans; communicateprogress and risks.
- 10. Data and Analytics: Build and maintain dashboards; analyze demand, consumption, and benchmarks; usepredictive/market data to inform sourcing timing, rate resets, and supplier capacity.
- 11. People and Vendor Ecosystem Enablement: May supervise analysts/buyers; coach site teams on procurement processes and compliance;support change management during transitions and new client mobilizations.
Requirements
Required Qualifications- Education: Bachelor’s degree in Supply Chain, Engineering, Business, or related field; MBA ormaster’s preferred.
IT Proficiency-
- FM Platforms: CMMS/IWMS such as IBM Maximo, Planon, Archibus, ServiceNow Facilities.
- Analytics and BI: Power BI, Tableau, advanced Excel; familiarity with spend cubes and dataquality governance.
- Project and Collaboration: MS Project or enterprise collaboration suites.
Experience: 10 –12 years in strategic sourcing/procurement, with significant exposure to IFM/FM ormulti-site real estate portfolios in India; experience running end-to-end RFPs and contracting forhard/soft services and projects
Skills:
- Proven delivery of savings and service improvements across hard/soft FM categories andutilities/energy.
- Expertise in strategic sourcing, category execution, contracting (MSAs, rate cards, SLAs/KPIs),and supplier performance management.
- Strong financial acumen: TCO modelling, should-cost, indexation, and benefits realizationwith Finance validation.
- Knowledge of EHS and compliance frameworks; familiarity with ISO 41001, ISO 14001, ISO9001, and applicable Indian statutory requirements; awareness of OSHA or equivalentstandards as relevant to client sites.
- Experience managing large vendor ecosystems and union/non-union environments acrossregions.
- Excellent negotiation, stakeholder engagement, presentation, and executive-readycommunication skills.
- Data-driven mindset with proficiency in analytics and continuous improvement.