Senior Manager - Operations

Mahindra Logistics; Surat; On-site; INR 1,800,000 - 2,800,000; Full time

Job summary

Mahindra Logistics in Surat is seeking a Senior Manager Operations to lead end-to-end shift operations, plan and execute against targets, and drive productivity and quality improvements.

You will monitor CPT metrics, ensure SOP compliance, manage manpower, engage teams, and coordinate with cross-functional stakeholders to resolve escalations and deliver exceptional customer experience.

Qualifications

• Strong experience in warehouse / fulfillment center / logistics operations.
• Excellent people leadership and stakeholder management skills.
• Strong understanding of SLA, CPT, productivity, quality and operational metrics.
• Strong analytical, problem-solving and RCA capabilities.
• Ability to manage large teams, high-volume operations and dynamic business requirements.

Responsibilities

• Lead end-to-end shift operations and ensure effective shift planning and execution against business targets.
• Own shift productivity, SLA, CPT and throughput performance and drive continuous improvement.
• Monitor CX CPT, Dock CPT, 3P CPT, TX CPT and NTBDR to ensure operational efficiency.
• Ensure adherence to SOP, process, quality, UPP, audit and safety standards across the floor.
• Drive RCA and corrective actions for operational misses, deviations and performance gaps.
• Ensure timely vehicle placement and fulfilment of customer requirements.
• Plan and monitor manpower availability, absenteeism and attrition based on CAP fluctuations and floor requirements.
• Lead manpower training, floor capability building and 555 audits to strengthen process adherence.
• Drive effective space planning and utilization to support operational requirements and productivity.
• Build a healthy, positive and high-performance work environment through team engagement and motivation.
• Manage and resolve operations, customer, 3P and vehicle-related escalations within defined timelines.
• Partner with cross-functional stakeholders to ensure smooth execution and timely resolution of operational challenges.
• Analyze operational metrics and identify opportunities for productivity, quality and cost improvement.
• Lead the team in achieving SLA, productivity, quality and customer experience targets.

Skills

Warehouse operations

Fulfillment center

Logistics operations

People leadership

Stakeholder management

SLA CPT metrics

Analytical skills

RCA capabilities

Team management

Job description

Job Description Senior Manager Operations

Location: Surat

Department: Operations

Role: Senior Manager Operations

Key Responsibilities

• Lead end-to-end shift operations and ensure effective shift planning and execution against business targets.
• Own shift productivity, SLA, CPT and throughput performance and drive continuous improvement.
• Monitor CX CPT, Dock CPT, 3P CPT, TX CPT and NTBDR to ensure operational efficiency.
• Ensure adherence to SOP, process, quality, UPP, audit and safety standards across the floor.
• Drive RCA and corrective actions for operational misses, deviations and performance gaps.
• Ensure timely vehicle placement and fulfilment of customer requirements.
• Plan and monitor manpower availability, absenteeism and attrition based on CAP fluctuations and floor requirements.
• Lead manpower training, floor capability building and 555 audits to strengthen process adherence.
• Drive effective space planning and utilization to support operational requirements and productivity.
• Build a healthy, positive and high-performance work environment through team engagement and motivation.
• Manage and resolve operations, customer, 3P and vehicle-related escalations within defined timelines.
• Partner with cross-functional stakeholders to ensure smooth execution and timely resolution of operational challenges.
• Analyze operational metrics and identify opportunities for productivity, quality and cost improvement.
• Lead the team in achieving SLA, productivity, quality and customer experience targets.

Key Performance Indicators

• SLA & CPT Adherence
• Shift Productivity & Throughput
• CX / Dock / 3P / TX CPT
• NTBDR Performance
• Manpower Availability & Utilization
• Attrition & Absenteeism
• Quality & Process Compliance
• Vehicle Placement & Customer Fulfilment
• Audit & Training Compliance
• Escalation Resolution

Key Skills & Competencies

• Strong experience in warehouse / fulfillment center / logistics operations.
• Excellent people leadership and stakeholder management skills.
• Strong understanding of SLA, CPT, productivity, quality and operational metrics.
• Strong analytical, problem-solving and RCA capabilities.
• Ability to manage large teams, high-volume operations and dynamic business requirements.
• Strong focus on customer experience, operational excellence and continuous improvement.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.