Senior Manager Operations

FedEx Express México; Bengaluru; On-site; INR 1,800,000 - 3,200,000; Full time

Job summary

INT FedEx Express Transportation and Supply Chain Services (India) Pvt. Ltd. in Bangalore seeks a Senior Manager Operations to lead multiple departments and locations. You will drive domestic and cross-border linehaul, hub operations, and vendor management to deliver timely, cost-efficient service.

You will guide schedule optimization, safety compliance, and cross-functional collaboration with customer service to uphold FedEx service standards and customer experience.

Qualifications

• Bachelor’s degree in business administration, supply chain management or related field.
• Minimum 10 years in operations management with 5+ years in leadership roles.
• Strong knowledge of air/road linehaul, hub/gateway operations and scheduling.
• Experience with dangerous goods handling, regulations and safety standards.

Responsibilities

• Lead and develop managers across departments and locations.
• Oversee domestic and cross-border linehaul operations for cost efficiency.
• Manage hub, gateway, handling, dispatch and on-road operations.
• Negotiate contracts with vendors and ensure SLA compliance.
• Drive quality, risk mitigation and regulatory alignment.
• Collaborate with customer service to improve operations and CX.

Skills

Team leadership

Operations management

Air and road linehaul

Contract management

Vendor management

Safety and regulatory compliance

Data analytics

Stakeholder management

Education

Bachelor’s degree in business administration

Bachelor’s degree in supply chain management or logistics

Master’s degree preferred

Tools

Transport scheduling tools

Operations management systems

Data analytics platforms

Job description

What can you expect as a FedEx team member?

Career Mobility and Development: When you join FedEx, you’re joining a team with possibilities that literally span the world—from opportunities for advancement and location transfer, to training and leadership programs.

Total Compensation and Benefits Package: We want to keep our employees for a long time, so we offer competitive benefits, opportunities for flexible work arrangements, and programs to support well-being.

Equal Opportunities

Our greatest asset at FedEx is our people. We are committed to building a diverse, equitable and inclusive workforce, and offer equal opportunities, fairness and respect to all regardless of who you are.

We encourage you to apply even if you feel your experience does not align with all the aspects in the job description as you could be exactly who we need for this or another opportunity.

We do not tolerate discrimination or harassment based on race, color, ethnicity, national origin, religion, sex, age, genetic information, citizenship, disability, marital status, pregnancy, sexual orientation, gender identity, gender expression, veteran status or any other characteristic protected under national, state or local laws.

We will reasonably accommodate team members and third parties with physical and mental disabilities.

Company: INT FedEx Express Transportation and Supply Chain Services (India) Pvt. Ltd.

City: Bangalore

Scheduled Weekly Hours: 48

Worker Type: Regular

Posting Start Date: 16-Oct-2026

Posting Close Date: 18-Oct-2026

Job Family: FXE-MEISA

Position Summary: Senior Manager Operations

What will you do:

• Effectively manage a team, including managers across assigned departments and locations, fostering collaboration and accountability.
• Ensure departmental and operational goals are achieved, and processes and procedures are executed promptly and consistently.
• Oversee domestic and cross-border air and road linehaul operations, ensuring timely, efficient, and cost-effective transportation.
• Manage hub and gateway activities, including handling, dispatch, and on-road operations, maintaining service quality and compliance.
• Monitor network performance, implement service assurance measures, and resolve operational disruptions to maintain service standards.
• Develop and optimize transport schedules, manage fleet utilization, and ensure adherence to safety and regulatory requirements.
• Negotiate and manage contracts with vendors and service providers, ensuring compliance with SLAs and cost efficiency.
• Drive quality initiatives, ensure compliance with dangerous goods handling, and maintain alignment with company goals and regulatory standards.
• Collaborate with customer service teams to address operational issues, enhance customer experience, and uphold service commitments.
• Implement risk mitigation strategies for linehaul and PUD operations; oversee domestic special services, spot lift management, and insurance/claims handling.

You will be a great fit if you:

• Bachelor’s degree in business administration, Supply Chain Management, Logistics, or a related field; master’s degree preferred.
• Minimum 10 years of experience in operations management, with at least 5 years in a leadership role managing large teams and complex networks.
• Strong understanding of air and road linehaul, hub and gateway operations, transport scheduling, and vendor management.
• Knowledge of dangerous goods handling, customs regulations, and safety standards for domestic and cross-border operations.
• Proven ability to lead and develop managers and teams across multiple locations and functions.
• Strong problem-solving and decision-making abilities with experience in network optimization and cost control.
• Familiarity with operations management systems, transport scheduling tools, and data analytics platforms.
• Excellent verbal and written communication skills for stakeholder management and cross-functional collaboration.
• Experience in implementing risk mitigation strategies and driving quality assurance programs.
• Ability to ensure service excellence and resolve operational issues impacting customer experience.

Leadership Skills;Planning & Organizing Skills;Judgement & Decision Making Skills;Presentation Skills;Analytical Skills

FedEx Express is the world’s largest express transportation company, providing fast and reliable delivery to more than 220 countries and territories. FedEx Express uses a global air and ground network to speed delivery of time-sensitive shipments.

To learn more about how FedEx connects people and possibilities around the world, please visit about.fedex.com.

FedEx offers a wide range of opportunities in our offices around the world. Search here for jobs in any of our Middle East, Indian Subcontinent and Africa markets.