Senior Manager - Operational Risk

Bean Hr Consulting; Gurugram District; On-site; INR 3,000,000 - 4,500,000; Full time

Job summary

Bean Hr Consulting seeks a Senior Manager - Operational Risk to lead risk assessment across digital banking products, monitor KRIs, and ensure RBI/NPCI alignment. You will partner with Product, Tech, Compliance, and Security to strengthen controls and drive risk mitigation.

The role demands 5+ years in BFSI risk management, hands-on experience with digital wallets, UPI and payment rails, and strong stakeholder communication. Gurgaon-based with hybrid work flexibility.

Qualifications

• 5-10 years of risk management experience in the BFSI sector.
• Hands-on experience with digital banking products and operational risk management.
• Certifications CRISC/FRM/CA preferred; CISA advantageous.

Responsibilities

• Assess digital banking products and processes to identify potential risks.
• Evaluate product compliance with RBI, NPCI and internal policies.
• Document risks with Product Owners and recommend mitigations.
• Implement and manage ORMF and RCSA frameworks.
• Conduct control testing, thematic reviews, and root cause analysis.
• Monitor KRIs, prepare dashboards, and report to senior management.
• Perform vendor risk assessments including outsourcing and cybersecurity.
• Support BCP and crisis management initiatives.
• Collaborate with Product, Tech, Compliance, InfoSec, and Finance to strengthen controls.
• Drive risk awareness and training programs.

Skills

Risk Management

Digital Banking

Regulatory Knowledge

Stakeholder Management

Analytical Skills

Education

Bachelor's degree in Finance/Business/Risk Management

CRISC/FRM/CA preferred; CISA advantageous

Job description

Role: Senior Manager - Operational Risk

Experience: 5+ Years

Location: Gurugram

Industry: Indian Banking industry Preferred

Purpose of the Role

To assess digital banking products and customer journeys, identify financial and non-financial risks, evaluate control effectiveness, and ensure compliance with regulatory requirements while maintaining a secure and seamless customer experience.

Key Responsibilities

• Assess digital banking products and processes, including Savings Accounts, Current Accounts, Wallets, UPI, AePS, DMT, and FASTag, to identify potential risks.
• Evaluate product compliance with RBI, NPCI, and other applicable regulatory guidelines and internal policies.
• Collaborate with Product Owners to document risks and recommend effective mitigation measures.
• Implement and manage the Operational Risk Management Framework (ORMF) and Risk Control Self-Assessment (RCSA) framework.
• Conduct control testing, thematic reviews, and root cause analysis of operational risk events and losses.
• Monitor Key Risk Indicators (KRIs), prepare risk dashboards, and report findings to senior management and relevant committees.
• Conduct third-party vendor risk assessments, including outsourcing and cybersecurity risks.
• Support Business Continuity Planning (BCP) and crisis management initiatives.
• Work with Product, Technology, Compliance, Information Security, and Finance teams to strengthen risk controls.
• Drive risk awareness and training programs across the organization.

Experience

• 5-10 years of experience in Risk Management within the Indian BFSI industry.
• Hands-on experience with digital banking products, payment systems, and operational risk management is essential.

Education

• Bachelor's degree in Finance, Business Administration, Risk Management, or a related field.
• Certifications such as CRISC, FRM, or CA are preferred; CISA is an added advantage.

Technical Skills & Knowledge

• Strong understanding of digital banking products, UPI, AePS, Wallets, DMT, FASTag, and merchant/retailer platforms.
• Knowledge of RBI, NPCI, and other relevant regulatory requirements.
• Experience in RCSA, control design and testing, risk frameworks, and operational risk reporting.
• Understanding of vendor risk management, outsourcing regulations, cybersecurity risks, and BCP requirements.
• Strong analytical, communication, and stakeholder management skills.