Airtel Payments Bank – Operational Risk Manager Airtel Payments Bank Limited

The Corporate Institute; Gurugram District; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

The Corporate Institute is seeking an experienced Operational Risk Manager to comprehensively assess digital financial product journeys and ensure compliance with risk policies. You will test controls, monitor KRIs, and prepare risk reports for senior management and regulators.

Ideal candidates have 5–10 years in BFSI risk management, a degree in risk-related fields, and professional certifications (CRISC/FRM/CA). This role emphasizes cross-functional collaboration and framework design.

Qualifications

• Bachelor’s degree in Risk Management, Business Administration, Finance, or related field.
• Certifications in Risk Management (CRISC, FRM, CA) preferred.
• Experience in banking/financial services highly desirable.
• CISA will be added advantage.

Responsibilities

• Conduct detailed evaluations of financial product journeys to identify risks.
• Assess banking products for regulatory and policy compliance with design and operating controls.
• Collaborate with Product Owners to capture risks and mitigation recommendations.
• Design and drive enterprise-wide ORM frameworks, policies and procedures.
• Implement RCSA framework across products, functions and processes.
• Manage end-to-end operational risk loss data/events including RCA.
• Prepare operational risk reports for senior management, board committees and regulators.
• Monitor KRIs and escalate breaches or concerns.
• Perform thematic reviews and report findings with management action plans.
• Work with cross-functional teams on risk strategies in product finalization.
• Produce high quality operational risk dashboards and trend analyses.
• Establish a strong risk culture through training and awareness.

Skills

Risk management

Regulatory compliance

RCSA testing

KRI monitoring

Cross-functional collaboration

Operational risk reporting

Vendor risk assessment

BCP planning

Risk governance

Data analysis

Education

Bachelor’s degree in Risk Management / Finance / Business Administration

CRISC / FRM / CA certifications preferred

CISA advantageous

Experience in banking/financial services desirable

Job description

Purpose of Job:

The purpose of this role is to thoroughly assess and gain a deep understanding of the digital financial product journey (e.g., Savings Accounts, Current Accounts, Wallets, UPI, AePS, DMT etc.) and platforms (e.g., Mobile Applications, Websites) with the Product Owner by ensuring compliance with Risk Management Policy and Operational risk aspects while maintaining seamless and secure customer experience. The objective is to assist the bank in identifying and accurately capturing the potential risks – both financial and non-financial, including regulatory, reputational, and operational risks – that may arise during the product lifecycle. The role also includes testing the controls to ensure they are accurately addressed to operate effectively.

Job Description:

• Conduct detailed evaluations of the financial product journeys and processes (new or existing) to identify potential risks including financial, regulatory, reputational, and operational.
• Assessment of the banking products to ensure adherence with applicable regulations and internal policies by evaluating the Design and Operating Controls effectiveness to address the identified risks during the product lifecycle.
• Collaborate with Product Owners to ensure all identified risks are accurately captured and documented and providing recommendation for mitigating risk exposures.
• Design and drive Enterprise wide Operational Risk Management Frameworks (ORMF), policies and procedures.
• Implement RCSA framework including identification, monitoring and RCSA testing across all products, business and support functions.
• Ability to manage end to end Operational Risk Loss data/events including RCA of risk events.
• Prepare Operational Risk Reports for Senior Management, Board Risk Committee and regulators (RBI, NPCI, CSITE etc.).
• Monitor operational Key risk indicators (KRI’s) and elevate any potential breaches or concerns.
• Perform Thematic Reviews on Bank’s products and services in accordance with Risk calendar plan and report the findings along with management action plan and recommendations to the ORMC/RMCB.
• Work closely with cross-functional teams, including Products, Technology, Compliance, InfoSec, Finance, etc. for risk management strategies into product finalization.
• Produce high quality Operational Risk dashboards, trend analysis.
• Establish a strong risk culture through training and awareness programs.

Experience:

• 5 – 10 years of experience in Risk Management within the Indian BFSI industry, with a specific focus on core digital banking products such as Savings Accounts, Current Accounts, Wallets and other NPCI related Payment Products (AePS, UPI, DMT, Fastag).

Education:

• Bachelor’s degree in Risk Management, Business Administration, Finance, or a related field.
• Professional certifications in Risk Management (e.g., CRISC, FRM, CA, etc.) are preferred.
• CISA will be added advantage.
• Experience in a similar role within the banking or financial services industry is highly desirable.

Technical Knowledge:

• Strong understanding of digital financial products (Savings Accounts, Current Accounts, UPI, Wallet, AePS, DMT, CMS, fastag etc.) and platforms (Retailers and Merchants, Mobile and Internet Banking).
• Knowledge and detailed understanding of Indian Banking regulators including RBI, NPCI, CSITE and their requirements applicable to the financial institutions.
• Thorough understanding of Outsourcing related regulatory requirements and risks associated with outsourcing of services by Payments Bank to third party vendor and possessing experience in conducting Third party Vendor risk assessments including cyber security related risk.
• Understanding of BCP requirements and support the development of BCP and crisis management plan.
• Ability to ensure product compliance with operational risk requirements.
• Understanding with risk management frameworks.
• Proficient in RCSA control design and testing methodologies.
• Proactive identification and mitigation of risks to safeguard the bank and its customers.
• Excellent communication and collaboration skills to work effectively with cross-functional teams to understand emerging risk areas and suggest mitigating controls in respective product/process.