Senior Manager, Network Engineering

TeleTech Holdings, Inc.; Hyderabad; Hybrid; INR 1,800,000 - 3,000,000; Full time

Benefits offered by this job

Paid time off (PTO)

Wellness and healthcare benefits

Tuition reimbursement

Performance bonus opportunities

Job summary

A global technology company is seeking a Senior Manager, Network Engineering to lead a high technical team in Hyderabad. This role involves developing strategic departmental plans and managing a global network impacting revenue. Proven management experience of large enterprise data networks and a strong understanding of networking architectures are required. The position offers a hybrid work model along with comprehensive benefits, including a great compensation package and professional development opportunities.

Qualifications

• Proven manager level experience in a Network/Security Engineering position.
• 5+ years of experience managing large enterprise data networks.
• Familiarity with networking architectures, including cloud.
• Demonstrated knowledge of networking architectures, including cloud network architectures.
• Experience troubleshooting complex technical issues under high business pressure.

Responsibilities

• Lead and guide a technical team of data, network, and security engineers.
• Develop and present infrastructure roadmaps.
• Collaborate on strategic departmental plans.
• Collaborate with IT executives to ensure network investments are appropriate and scalable.
• Develop short- and long-term strategic departmental plans aligned with IT strategy.
• Manage domestic and international staff and oversee hiring, training, and performance evaluations.
• Support end-to-end projects and migrations related to mergers and acquisitions.

Skills

Network/Security Engineering

Leadership of large teams

Cloud network architectures

Troubleshooting complex issues

Cloud Networking

Education

Bachelor’s Degree in Business, Information Management, or related field

Job description

Job Description: Senior Manager, Network Engineering (047A7)

Your potential has a place here with TTEC’s award‑winning employment experience. As a Senior Manager, Network Engineering working hybrid in Hyderabad, you’ll be a part of bringing humanity to business. #experienceTTEC

Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in India says it all!

What You’ll Do –

Do you have a passion for combining business strategies with technology to ensure efficient process and flow? As Manager of Network Engineering, you will drive the efforts that would align technology and business strategy, leverage technology investments, and optimize end‑to‑end business processes associated with technology. Through these efforts, you will also be responsible for managing a highly specialized team responsible for owning a global network that directly impacts revenue. In addition, you'll be developing and cultivating relationships with IT architects and managers to determine current and future enterprise network, data center needs and service offerings, ensuring that the organization’s needs are met.

You’ll report to the Executive Director, IT Sustainment. You’ll be acting as a key player in the strategic planning processes for TTEC as well as a lead advisor to the Vice President of Infrastructure & Operations.

During a Typical Day, You’ll

• Lead and guide a high technical team of data, network and security engineers while also establishing and meeting service level agreements for uptime and issue response
• Deploy network infrastructure plans
• Develop, articulate and present a roadmap related to current state infrastructure
• Work with top technology executives to ensure investments in networks are appropriate and compatible with the industry that can scale and adapt as the business needs dictate
• Collaborate with the Executive Director to develop short‑ and long‑term strategic departmental plans that support overall corporate and IT strategy
• Manage a staff of domestic and international employees and serve as the team liaison for the hiring process, work allocation, scheduling, training, professional development and performance evaluation
• Support projects end‑to‑end initiated by various clients (internal/external) and business units including new project and client launches, internal technology efforts, and migration activities related to mergers and acquisitions

What You Bring to the Role

• Manager level experience in a Network/Security Engineering related position
• Experience leading large geographically dispersed teams
• 5+ years related work experience in sustainment, management, implementation, and engineering supporting large enterprise data networks
• Demonstrated experience and knowledge of networking architectures, including cloud network architectures
• Experience with troubleshooting and resolution of complex technical issues under high business pressure
• Bachelor’s Degree in Business, Information Management, or a related field; or the equivalent in education and work experience

What You Can Expect

• Supportive of your career and professional development
• An inclusive culture and community‑minded organization where giving back is encouraged
• A global team of curious lifelong learners guided by our company values
• Ask us about our paid time off (PTO) and wellness and healthcare benefits
• And yes… a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)

About TTEC

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different perspectives and for you to bring value to the table in your unique way.

#LI-Hybrid