Senior Manager – Master Data Management Operations (SAP)

AstraZeneca; Chennai District; On-site; INR 2,000,000 - 3,000,000; Full time

Job summary

AstraZeneca is looking for a Senior Manager – Master Data Management Operations (SAP) based in Chennai. In this role, you will lead a global master data operation, ensuring consistent and high‑quality service delivery across various markets to facilitate rapid decision-making.

You will be responsible for driving transformational initiatives and improving processes, while fostering a high-performance culture within your team. The ideal candidate will have extensive experience with SAP technology and a strong background in data management.

Qualifications

• At least 10 years of people management experience in a multinational environment.
• Experience in leading organizational changes focused on process, organization and cost efficiency.
• Proven track record of continuous improvement and productivity initiatives.

Responsibilities

• Lead a global master data operation ensuring high-quality service delivery.
• Design KPIs for transparency in service delivery.
• Champion automation initiatives to improve data quality.

Skills

Leadership

Change management

SAP MDG

Data management

Analytical skills

Communication

Influencing techniques

Continuous improvement

Project management

Education

Degree or equivalent professional qualification

Tools

SAP

S/4HANA

Job description

Job Title: Senior Manager – Master Data Management Operations (SAP)

Lead a global master data operation that powers how we run and accelerates impact for patients and the business. This role ensures consistent, high‑quality service delivery across markets, enabling reliable, trusted data for faster decision‑making, smoother integrations and compliant execution.

Accountabilities

• Enterprise Data Operations Leadership: Lead a global/regional organization of service delivery and Data Office roles to deliver the highest standard aligned to global processes and controls.
• High‑Performance Culture and People Leadership: Build leadership strength within the team, raise engagement, provide focused coaching, manage performance and enable growth and career progression for diverse talent.
• Stakeholder Partnership and One Team: Forge strong relationships across GBS, Marketing Companies, IT and other functions; role‑model a One Team mentality to align priorities and unlock enterprise value.
• Service Excellence and Measurement: Design and refine meaningful KPIs for transparency, excellent service delivery and chargeback where required; ensure service levels meet or exceed agreed performance standards and embed a customer service culture.
• Process Standardisation and Best Practice: Drive standardisation of global processes with Global Process Owners, Delivery Directors and key stakeholders; ensure processes align with best practices and are documented, current and auditable.
• Continuous Improvement and Productivity: Lead transformations and process re‑engineering that improve quality, speed and cost; run a pipeline of continuous improvement and productivity initiatives to scale impact.
• Strategy and Operating Model: Contribute to Data Office strategy and drive the 2030 mission and vision; influence stakeholders to shape an efficient operating model and organizational design; lead organizational changes that support strategic priorities.
• Data, Technology and Automation: Champion AI and automation initiatives across service lines to improve data quality and throughput; ensure SAP‑enabled master data operations are robust, future‑ready and integrated across S/4HANA and related platforms.
• Program Orchestration and Change: Orchestrate programs of work and land them into live services; lead change management to secure adoption and sustained benefits across countries and business boundaries.
• Governance and Risk Management: Ensure policies, processes and operating procedures are clearly defined, up‑to‑date and followed; uphold controls and compliance while enabling pace and innovation.

Essential Skills/Experience

• Experience in function’s strategy development and implementation.
• Experience in leading organizational changes focused on process, organization and cost efficiency.
• Proven track record of continuous improvement and productivity initiatives.
• Experience of implementing significant business change across different national and business boundaries.
• Degree or equivalent professional qualification.
• Extensive data management process experience (development, management and application of).
• Strong written and verbal communication skills in Business English.
• Ability to use a range of influencing techniques.
• Significant experience of SAP technology including MDM and S/4 Hana solutions.
• Proven ability to manage multiple projects/tasks effectively.
• Proven experience of change management.
• At least 10 years of people management experience in a multinational environment.
• Demonstrated success working in a team environment.
• Strong numerical and analytical skills.

Desirable Skills/Experience

• Experience with SAP MDG both implementation and daily process delivery.
• Experience in delivering services in BPO model.

AstraZeneca embraces diversity and equality of opportunity. We are committed to building an inclusive and diverse team representing all backgrounds, with as wide a range of perspectives as possible, and harnessing industry‑leading skills. We believe that the more inclusive we are, the better our work will be. We welcome and consider applications to join our team from all qualified candidates, regardless of their characteristics. We comply with all applicable laws and regulations on non‑discrimination in employment (and recruitment), as well as work authorization and employment eligibility verification requirements.