Senior Manager - IT Trading Applications

Monarch Networth Capital; Mumbai; On-site; INR 4,000,000 - 6,000,000; Full time

Job summary

Monarch Networth Capital seeks an experienced Trading IT Operations Leader to own day-to-day market hours operations, drive reliability, and coordinate incident response across trading terminals, OMS/RMS, and data feeds.

You will build and mentor a L1–L2 team, define role ownership, establish shift coverage, and implement runbooks, post-incident reviews, and vendor governance to ensure disciplined, predictable performance under pressure.

Qualifications

• 7–12+ years in IT Operations / Application Support in trading, broking, fintech or capital markets.
• Hands-on experience supporting ODIN / Greeksoft / similar trading platforms.
• Experience managing Exchange Connectivity (NSE/BSE/MCX) and leased line redundancy.
• Strong understanding of infrastructure fundamentals and networking basics.
• Proven experience leading and managing operations teams, not just individual contribution.

Responsibilities

• Lead and build the Trading IT Operations team across L1/L2 support.
• Define clear role ownership across terminal, OMS/RMS, infra coordination and vendor liaison.
• Establish shift rosters, market-hour coverage and backup plans.
• Develop runbooks, known-issue logs, incident templates and post-incident reviews.
• Drive incident management discipline and structured troubleshooting during market hours.

Skills

Trading IT Operations

ODIN/Greeksoft

Exchange connectivity

Networking basics

Team leadership

Education

Bachelors degree in IT/CS/Engineering/Electronics

ITIL training (preferred)

Job description

Key Responsibilities

1. Trading Day Operations Leadership (Command & Control)

• Act as the operational owner during market hours, ensuring readiness, stability, and rapid issue resolution.
• Ensure incident response during trading hours as Incident Commander, coordinating across application support, infrastructure/network, security, vendors
• Ensure clear communication to business users, filtering noise while presenting facts, impact, and ETA.

2. Trading Application Ownership (ODIN / Greeksoft / OMS-RMS)

• Own availability, performance, and functional stability of:
  • trading terminals
  • OMS/RMS systems
  • market data and order-routing dependencies
• Build and maintain application runbooks, known-issue logs, restart sequences, and escalation matrices.
• Ensure production issues are resolved through team execution, not heroics.

3. Infrastructure & Connectivity Oversight

• Lead coordination with infra teams on:
  • LAN / Wi-Fi health in critical locations
  • leased lines, ISPs, redundancy, public IP exceptions (where approved)
• Translate infra constraints into clear operating models for trading teams (what is supported, what is not).

Team Leadership & People Management (Critical)

4. Build and Lead the Trading IT Operations Team

• Lead, mentor, and develop L1 / L2 trading application & infra support staff.
• Define clear role ownership across:
  • terminal support
  • OMS/RMS support
  • infra coordination
  • vendor liaison
• Establish shift rosters, market-hour coverage, and backup plans so operations do not depend on individuals.

5. Operational Discipline & Skill Development

• Train the team on:
  • trading workflows and failure scenarios
  • structured troubleshooting (application vs infra vs network)
  • incident communication and documentation
• Drive consistent use of:
  • runbooks
  • checklists
  • incident templates
  • post-incident reviews

The goal is a team that responds calmly and predictably, even under pressure.

6. Performance Management & Accountability

• Set clear expectations on:
  • response time
  • resolution quality
  • ownership during incidents
• Conduct regular reviews of:
  • incident patterns
  • repeat issues
  • individual and team performance
• Address skill gaps proactively through coaching or role realignment.

7. Problem Management & Continuous Improvement

• Lead root cause analysis (RCA) for significant incidents.
• Ensure permanent fixes are implemented and tracked.
• Reduce repeat incidents through:
  • system improvements
  • process changes
  • better monitoring and alerts

8. Change, Release & Vendor Governance

• Enforce disciplined change management around market hours.
• Lead vendor interactions:
  • SLA enforcement
  • escalation during critical incidents
  • patching and upgrade coordination
• Ensure vendors are managed through the team, not directly by traders or leadership.

Required Experience & Skills

• 7 - 12+ years in IT Operations / Application Support within trading, broking, fintech, or capital markets
• Hands-on experience supporting ODIN / Greeksoft / similar trading platforms
• Experience managing Exchange Connectivity (NSE/BSE/MCX)" and leased line redundancy
• Strong understanding of:
  • infrastructure fundamentals, networking basics
  • endpoint environments used by traders
• Proven experience leading and managing operations teams, not just individual contribution

Leadership Capabilities (Non-Negotiable)

• Experience managing 5 - 15 member support teams
• Ability to stay composed during market-hour pressure
  • Clear communication with senior management, vendors

Education

• Bachelors degree in IT / Computer Science / Engineering / Electronics
• ITIL or equivalent operations training (preferred)