Senior Manager, IT Shared Services

Cornerstone; Hyderabad; Hybrid; INR 400,000 - 700,000; Full time

Job summary

Cornerstone OnDemand in Hyderabad, India, seeks a Senior Manager - QA & DevOps to lead the offshore QA/DevOps function within Enterprise Applications. You will establish shift-left testing, build CI/CD pipelines, and guide a team delivering QA and DevOps across Salesforce, Oracle Fusion, and internal AI platforms.

Reporting to the VP of Enterprise Applications, you will mentor 6–10 engineers, define career paths, and partner with US domain leads to drive CIO-level roadmaps and metrics.

Qualifications

• 12+ years of combined QA and DevOps experience in enterprise SaaS or large-scale IT environments.
• 5+ years of people management experience, including offshore team build-out.
• Hands-on Salesforce QA and/or DevOps experience with Provar, Gearset, Copado, AutoRABIT, or equivalent.
• Proven CI/CD pipeline design and implementation with Jenkins, Bitbucket, GitHub Actions, Azure DevOps, or similar.
• Strong command of test automation frameworks like Selenium, Cucumber, REST Assured, or equivalent.
• Familiarity with Salesforce CPQ, Salesforce Service Cloud, MuleSoft, and Oracle Fusion.
• Excellent communication skills to present QA/DevOps roadmaps and metrics to CIO level audience.

Responsibilities

• Design and own the enterprise QA strategy across Salesforce, Oracle Fusion, Internal AI systems, MuleSoft, and Snowflake platforms.
• Champion shift-left testing: embed QA into sprint ceremonies, story refinement, and acceptance criteria definition.
• Build automated regression, smoke, and integration test suites targeting 70-80% automation coverage within 12 months.
• Define and track QA KPIs: defect escape rate, test cycle time, automation coverage %, and PO testing effort reduction.
• Establish a Center of Excellence (CoE) for QA tooling (Selenium, Provar, Copado Robotic Testing, or equivalent).
• Design and implement CI/CD pipelines for Salesforce (Gearset/Copado/AutoRABIT), MuleSoft, and custom integrations.
• Govern environment management, sandbox strategy, and release orchestration across Dev UAT Staging Production.
• Own DORA metrics (deployment frequency, lead time, MTTR, change failure rate) and drive continuous improvement.
• Lead Bitbucket/GitHub branch strategy, PR governance, and automated code quality gates.
• Partner with Platform and Architecture leads to embed DevSecOps controls, including data masking for sandboxes.
• Hire, onboard, and lead a team of 6-10 QA engineers and DevOps practitioners in Hyderabad and remote.
• Define role ladders, career paths, and performance frameworks for the offshore QA/DevOps function.
• Operate as a player-coach: hands-on in tooling decisions while managing team delivery and stakeholder expectations.
• Collaborate daily with US-based domain leads (GTM, Finance/Oracle, ITSM, Integrations).
• AI-Powered QA: Partner with Agentforce and AI Governance team to develop test strategies for AI agent workflows.
• Evaluate and pilot AI-assisted test generation tools to accelerate coverage on new feature releases.
• Contribute to Claude Code / AWS Bedrock governance policy as it relates to sandbox controls and automated testing.

Skills

QA & DevOps experience

People management

Salesforce QA/DevOps

CI/CD pipelines

Test automation

Salesforce ecosystem knowledge

Communication skills

Tools

Provar

Gearset

Copado

AutoRABIT

Jenkins

Bitbucket

GitHub Actions

Azure DevOps

Job description

Job Details

Company: Cornerstone OnDemand

Role: Senior Manager - QA & DevOps

Department: Enterprise Applications

Location: Hyderabad, India

Job Type: Full-Time

Job Summary

We are building a world-class QA and DevOps capability within Enterprise Applications. As Senior Manager - QA & DevOps, you will be the founding offshore leader for this function, reporting to the VP of Enterprise Applications based in the US. You will establish shift-left testing practices, build CI/CD pipelines, and lead a team of QA engineers and DevOps practitioners supporting our GTM, Finance, Internal AI systems, and HR technology platforms - including Salesforce (CRM/CPQ/Agentforce/Services/PRM), Oracle Fusion, Internal AI tools/systems, MuleSoft, and Snowflake.

Responsibilities

QA Strategy & Shift-Left Testing

• Design and own the enterprise QA strategy across Salesforce, Oracle Fusion, Internal AI systems, MuleSoft, and Snowflake platforms.
• Champion shift-left testing: embed QA into sprint ceremonies, story refinement, and acceptance criteria definition.
• Build automated regression, smoke, and integration test suites targeting 70-80% automation coverage within 12 months.
• Define and track QA KPIs: defect escape rate, test cycle time, automation coverage %, and PO testing effort reduction.
• Establish a Center of Excellence (CoE) for QA tooling (Selenium, Provar, Copado Robotic Testing, or equivalent).

DevOps & CI/CD Pipeline Engineering

• Design and implement CI/CD pipelines for Salesforce (Gearset/Copado/AutoRABIT), MuleSoft, and custom integrations.
• Govern environment management, sandbox strategy, and release orchestration across Dev UAT Staging Production.
• Own DORA metrics (deployment frequency, lead time, MTTR, change failure rate) and drive continuous improvement.
• Lead Bitbucket/GitHub branch strategy, PR governance, and automated code quality gates.
• Partner with Platform and Architecture leads to embed DevSecOps controls, including data masking for sandboxes.

Team Leadership & Offshore Build-Out

• Hire, onboard, and lead a team of 6-10 QA engineers and DevOps practitioners in Hyderabad and remote.
• Define role ladders, career paths, and performance frameworks for the offshore QA/DevOps function.
• Operate as a player-coach: hands-on in tooling decisions while managing team delivery and stakeholder expectations.
• Collaborate daily with US-based domain leads (GTM, Finance/Oracle, ITSM, Integrations).

AI-Powered QA

• Partner with the Agentforce and AI Governance team to develop test strategies for AI agent workflows.
• Evaluate and pilot AI-assisted test generation tools to accelerate coverage on new feature releases.
• Contribute to Claude Code / AWS Bedrock governance policy as it relates to sandbox controls and automated testing.

Requirements

• 12+ years of combined QA and DevOps experience in enterprise SaaS or large-scale IT environments.
• 5+ years of people management experience, including offshore team build-out.
• Hands-on Salesforce QA and/or DevOps experience: Provar, Gearset, Copado, AutoRABIT, or equivalent.
• Proven CI/CD pipeline design and implementation (Jenkins, Bitbucket, GitHub Actions, Azure DevOps, or similar).
• Strong command of test automation frameworks (Selenium, Cucumber, REST Assured, or equivalent).
• Familiarity with Salesforce CPQ, Salesforce Service Cloud, MuleSoft, and Oracle Fusion.
• Excellent communication skills - able to present QA/DevOps roadmaps and metrics to CIO level audience.