Senior Manager - Implementation Services

Marsh McLennan; Gurugram District; Híbrido; INR 1.500.000 - 2.100.000; Jornada completa

Descripción de la vacante

Mercer in India (Gurgaon/Noida hybrid) seeks a Senior Manager for Implementation Services to lead wealth implementation initiatives, focusing on pension calculation configurations and end-to-end delivery. The role requires strong domain expertise, RCA, and stakeholder leadership to drive client outcomes.

The position entails planning, design, and execution across project lifecycles with collaboration across teams, and a focus on delivering high-quality solutions in a hybrid office model.

Formación

• 9+ years of experience in service industry.
• Subject Matter Expert in Wealth (DB/DC) domain.
• Experience on wealth platforms - Pension Manager, IPAS, Open, Calc Studio, Sonata, Superb.
• Experience with Agile and Scrum methodologies.
• Expert in Root Cause Analysis (RCA).
• Strong stakeholder management and communication.

Responsabilidades

• Lead end-to-end implementation lifecycle activities.
• Analyze requirements and provide detailed quotes for projects.
• Prepare functional and technical specifications and mappings for systems.
• Ensure requirements traceability and future-state design.
• Support testing and contribute to project artefacts and learnings.
• Coordinate with CRM/Sales on SOW, SLAs and client expectations.
• Manage project scope, resources, prioritization and timelines.

Conocimientos

Wealth domain expert

Pension calculation

Root Cause Analysis

JIRA

Stakeholder management

Herramientas

Pension Manager

IPAS

Calc Studio

Sonata

Open

ServiceNow SPM

Descripción del empleo

Senior Manager - Implementation Services (US Pension Calc Config) Company: Mercer

Description: We are seeking a talented individual to join our Wealth Implementations team at Mercer. This role will be based in GGN / Noida. This is a hybrid role that has a requirement of working at least three days a week in the office

Senior Manager - Implementation Services - Grade E No of Positions: 1

What can you expect?

The purpose of this job is to deliver high quality solutions that enable valued business outcomes and informed decisions by key stakeholders. It contributes to ensuring that the Delivery function meets the needs of the organization and clients / customers.

Perform Planning activities to determine the best approach and techniques for self on the project Analyse requirements, solution analysis and estimate of effort for detailed quotes within the analysts’ expertise Perform stakeholder analysis and establish strong stakeholder relationships Ensure requirements traceability is managed and maintained throughout the project lifecycle Perform solution analysis to ensure that solution meets the needs of the requirements Prepare functional and technical specifications, including mapping for all registry and ancillary systems Elicit existing processes, document Current State, analyse change & identify best practice to determine Future State, perform Gap Analysis to determine impact to BAU; Adhering to the User Centred Design processes, working to agreed sprint and release plans Support test team activities including triage and impact analysis Contribute to the development of new artefacts for re-use and to improve efficiency Provide learnings back to Analyst Team and to contribute to continuous improvement

We will count on you for:

• Innovation/Creativity
• Able to deal with ambiguity & challenge the status quo
• Pioneer new approaches
• Able to apply critical thinking
• Decisions Making
• Communication Own communication on projects/client assigned: pro-actively inform project stakeholders about status of work, including development changes, scheduling, and quality goals.

What you need to have:

• Graduates with minimum 9 years’ experience in service industry
• Domain & Tools : Subject Matter Expert in Wealth (DB/DC) domain
• Experienced on wealth platforms - Pension Manager, IPAS, Open, Calc Studio, Sonata, Superb
• Detailed understanding of Implementation life cycles: Analysis
• Should be expert with doing Root Cause Analysis (RCA) and techniques.
• Ability to forecast and plan resources for the project and estimate timelines.
• Responsible for delivering all projects, scoping, resourcing, prioritization and providing estimates to stakeholders.
• Planning and Monitoring, Elicitation and Collaboration, Requirements Analysis and Design Definition, Solution Evaluation.
• Testing : Breakpoint analysis of High complexity requirements to create a detailed test plan and corresponding user stories.
• Configuration: Subject Matter Expert in Calculator
• Well versed with System Integration concept
• Must have pension DB understanding and knowledge of acquirer calculation
• Project / Task Management: Good understanding of Agile and Scrum methodologies
• Service Now (now SPM) – Demand, Capacity and Allocation, Project Tracking
• Expert in using JIRA for day to day task management
• Strong organizational and time management skills, including ability to multitask and work independently with minimum supervision to meet firm deadlines.
• Should have the ability to collate and analyze project metrics.
• Ability to manage (delivery, Quality & tracking) projects.
• Understand the SOW, scope agreed, and SLAs agreed with client – connect with CRM and Sales team.
• Stakeholder Management

What makes you stand out?

• Adaptable communicator, facilitator, influencer and problem solver
• High attention to detail
• Good relationship skills
• Proven ability to work on own initiative as well as in a team
• Ability to multi-task and prioritize time effectively

Why join our team?

We help you be your best through professional development opportunities, interesting work and supportive leaders. We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities. Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Experience Level Senior Level