Senior Manager - Implementation

MaxVal Group, Inc.; Bengaluru; On-site; INR 4,000,000 - 7,000,000; Full time

Job summary

MaxVal Group, Inc. is seeking an experienced Salesforce Implementation Manager in Bengaluru to oversee a portfolio of Salesforce projects and lead a high-performing implementation team.

You will bridge executive strategy and technical execution, ensuring high-quality, on-budget delivery with long-term business value. You will drive process optimization, resource allocation, and maintain senior stakeholder relationships while mentoring Implementation Leads and Administrators to foster a culture

Qualifications

• 10+ years of experience in the Salesforce ecosystem and at least 3–5 years in a formal leadership or people-management role.
• Salesforce Administrator and Salesforce Consultant (Sales, Service, or Experience Cloud) certifications are required; PMP or Agile (CSM) highly preferred.
• Strategic ability to translate complex business problems into multi-year technical roadmaps.
• Deep understanding of Salesforce architecture including multi-org strategies, complex integrations (MuleSoft/Zapper), and DevOps cycles.
• Proven track record of managing technical teams, resolving conflicts, and developing talent.
• Exceptional executive-level communication skills for presenting data and project health to C-suite stakeholders.
• Advanced mastery of Jira, Confluence, and project-management tools; strong collaboration skills.
• Analytical mindset with ability to analyze KPIs (velocity, budget burn, defect rates) to drive decisions.

Responsibilities

• Portfolio Oversight: Manage multiple Salesforce implementations ensuring standards, budgets, and timelines.
• Team Leadership: Mentor Implementation Leads and Administrators; foster continuous learning and excellence.
• Strategic Roadmapping: Align Salesforce initiatives with broader company vision and digital transformation goals.
• Solution design oversight: Work with architects and developers; ensure configurations align with business needs and best practices.
• Project Governance: Define and enforce Agile/Scrum methodologies, documentation standards, and QA protocols.
• Stakeholder & Vendor Management: Escalate risks and manage external partners and vendors for accountability.
• Resource Planning: Forecast staffing needs and allocate resources across projects.
• Change Management Strategy: Lead OCM to drive user adoption and ROI post-deployment.
• Process Optimization: Audit and improve the implementation lifecycle from pre-sales to post-launch support.

Skills

Salesforce ecosystem

Leadership

Executive communication

Project management

DevOps

MuleSoft integration

JIRA

Confluence

Asana

SmartSheet

Analytics/KPIs

Tools

JIRA

Confluence

Asana

SmartSheet

Job description

MaxVal started as an IP services company in 2004, with a keen focus on efficiency, cost-effectiveness, and continuous improvement through metric-based processes. Our focus on these core values led to the tech-enablement of our offerings even before this buzzword became an industry standard. Over the years, MaxVal developed many internal applications to increase our quality, efficiency, and customer satisfaction. As these systems grew and became more sophisticated, we have productized them and offered them to our clients. Today, MaxVal serves over 650 clients across the full IP life cycle with the industry's leading products and services. our 730 plus employees represent the most IP and tech-savvy individuals in the industry. At MaxVal, we do the right things and innovate ceaselessly as a winning team to achieve customer success and employee success.

Job Description

The Salesforce Implementation Manager is a strategic leadershiprole responsible for overseeing a portfolio of Salesforce projects and theprofessional development of the implementation team. This role bridges the gap between executive strategy and technical execution, ensuring that allSalesforce initiatives are delivered with high quality, remain profitable (orwithin budget), and achieve long-term business value. The Manager focuses onprocess optimization, resource allocation, and maintaining senior-levelstakeholder relationships.

Responsibilities

• Portfolio Oversight: Manage multiple concurrentSalesforce implementations, ensuring they meet organizational standards, budgetconstraints, and delivery timelines.
• Team Leadership: Supervise, mentor, and conductperformance reviews for Implementation Leads and Administrators. Foster aculture of continuous learning and technical excellence.
• Strategic Road mapping: Collaborate with seniorleadership to align Salesforce initiatives with the broader company vision andlong-term digital transformation goals.
• Solution design oversight: Collaborate with Salesforce architects and developers and ensure the solution aligns with business needs and best practices.
  Review configurations like objects, workflows, flows, and integrations.
• Project Governance: Define and enforce implementationmethodologies (Agile/Scrum), documentation standards, and QA protocols acrossall projects.
• Stakeholder & Vendor Management :Act as a point of escalation for project risks. Manage relationships withexternal Salesforce partners and third-party vendors to ensure accountability.
• Resource Planning: Forecast staffing needs andallocate technical resources across projects to maximize efficiency and preventburnout.
• Change Management Strategy: Lead the organizational changemanagement (OCM) strategy to ensure high user adoption and ROI post-deployment.
• Process Optimization: Continuously audit and improvethe implementation lifecycle, from pre-sales discovery to post-launch support.
  

Requirements

• Experience: 10+ years of experience in the Salesforce ecosystem, with at least 3–5 years ina formal leadership or people management role.
  
• Certifications: Salesforce Administrator and Salesforce Consultant (Sales, Service, orExperience Cloud) certifications are required. Project Management Professional(PMP) or Agile (CSM) certifications are highly preferred.
  
• Strategic Acumen: Demonstrated ability to translate complex business problems into multi-yeartechnical roadmaps.
  
• Technical Breadth: Deep understanding of Salesforce architecture, including multi-org strategies,complex integrations (MuleSoft/Zapper), and DevOps cycles.
  
• Leadership Skills: Proven track record of managing technical teams, resolving internal conflicts,and developing talent.
  
• Communication: Exceptional executive-level communication skills, with the ability to presentcomplex data and project health metrics to C-suite stakeholders.
  
• Software Proficiency: Advanced mastery of JIRA, Confluence, and Project Management software (e.g.,Asana, Smart sheet), alongside standard collaboration tools.
  
• Analytical Mindset: Strong ability to analyze project KPIs (velocity, budget burn, defect rates) tomake data-driven decisions.