Senior Manager - Growth

Swiggy; Bengaluru; On-site; INR 900,000 - 1,500,000; Full time

Job summary

Swiggy Instamart in Bengaluru is building the instant grocery segment with 30,000+ products and a promise of delivery in 10–15 minutes. We seek a data-driven analytics professional to drive retention, segmentation and experiments, turning insights into CRM journeys and loyalty nudges.

Strong SQL, Excel and presentation skills are required in a fast-paced environment. 3-5 years in growth/analytics, ownership mindset and excellent communication will help you succeed as you partner with senior

Qualifications

• Bachelor's degree in engineering, Mathematics, Statistics or related technical degree.
• 3-5 years’ experience in growth, category, analytics or related environments.
• Proficiency in MS Excel and PowerPoint.
• Proficiency in SQL.
• Strong analytical and communication skills.

Responsibilities

• Quantify impact of pricing, service levels, assortment, search/UX on repeat rate, churn and LTV.
• Build actionable lifecycle segments and size value pools for targeted programs.
• Design and run A/B tests and quasi-experiments; define MDEs and success criteria.
• Translate insights into CRM journeys, loyalty constructs, and product nudges.
• Run surveys to explain 'why' and triangulate qual+quant into testable hypotheses.
• Own self-serve dashboards for retention metrics and KPI dashboards.

Skills

Excel

PowerPoint

SQL

Analytical thinking

Communication skills

Education

Bachelor's degree in engineering, Mathematics, Statistics or related technical degree

Job description

Swiggy Instamart, is building the convenience grocery segment in India. We offer more than 30000 + assortments / products to our customers within 10-15 mins. We are striving to augment our consumer promise of enabling unparalleled convenience by making grocery delivery instant and delightful. Instamart has been operating in 100+ cities across India and plan to expand to a few more soon. We have seen immense love from the customers till now and are excited to redefine how India shops.

Job Responsibility:

• Retention driver analytics: Quantify the impact of fees/pricing, service levels (SLA/delays), assortment & availability, search/UX, and loyalty benefits on repeat rate, churn, and LTV.
• Segmentation & targeting: Build actionable lifecycle segments (frequency, dormancy, category penetration, membership tiers) and size value pools for targeted programs.
• Experimentation & causality: Design/read A/Bs and quasi-experiments (holdouts, DiD, uplift/HTE); define MDEs, guardrails, and clear success criteria.
• Insight-to-action: Convert findings into CRM journeys, replenishment triggers, loyalty constructs (delivery benefits/thresholds), and product nudges (reorder, habit loops).
• Voice of Customer (right sized): Run rapid surveys/intercepts to explain the “why”; triangulate qual + quant into testable hypotheses and creative briefs.
• Decision tools: Own self-serve dashboards for cohorts, repeat funnels, drop-offs, and offer ROI; maintain a clear source of truth for retention metrics.

Desired Candidate:

• Bachelor's degree in engineering, Mathematics, Statistics or related technical degree
• 3-5 years’ experience preferably in a growth, category, consulting, analytics or environment.
• Proficiency in MS Office tools such as Excel, Powerpoint is mandatory
• Proficiency in SQL is mandatory.
• Immense sense of ownership and execution excellence.
• Excellent analytical, problem-solving, presentation and communication skills.
• Demonstrated ability to work in a rigorous fast-paced environment with multiple senior stakeholders.

"We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regards to race, color, religion, sex, disability status, or any other characteristic protected by the law"