Senior Manager - Documentation - Container Freight Station - Mundra

DP World

Gujarat

Sur place

INR 700 000 - 1 000 000

Plein temps

14 jours+

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Résumé du poste

DP World in Gujarat is seeking a capable leader to oversee documentation and CFS operations across import/export, with emphasis on accuracy, compliance, and timely processing.

You will guide the Customer Service function, manage SLAs, and partner with shipping lines, freight forwarders, and logistics providers to ensure service excellence and regulatory compliance. The role offers opportunities to drive automation and process improvements.

Responsabilités

Oversee end-to-end documentation for import/export and CFS operations.
Ensure timely, accurate processing of operational and commercial documentation.
Monitor documentation workflows to minimize delays and improve turnaround times.
Maintain compliant documentation records per customs regulations and company policy.
Drive automation and standardization to improve documentation processes.
Lead Customer Service to deliver an exceptional customer experience and CSAT targets.
Manage SLAs across customer-facing activities and address escalations promptly.
Build and maintain relationships with shipping lines, freight forwarders, importers/exporters, and logistics partners.
Coordinate Gate and Weighbridge operations to ensure smooth CFS performance.
Ensure compliance with customs regulations and regulatory requirements; interface with authorities.
Oversee M&R activities: inspection, estimation, repair, and release of containers; monitor vendor performance.
Oversee Billing, Revenue Assurance, and system accuracy; ensure revenue capture.
Lead MIS reporting, KPI dashboards, and data-driven process improvements.
Coordinate with IT for TOS enhancements and system optimization; pursue automation opportunities.

Description du poste

Oversee end-to-end documentation processes related to import, export, empty containers, and CFS operations.
Ensure timely and accurate processing of operational and commercial documentation.
Monitor documentation workflows to eliminate delays and improve turnaround times.
Ensure accurate system entries and operational reporting.
Maintain complete documentation records in compliance with customs regulations and company policies.
Drive continuous improvement in documentation processes through automation and standardization.
Customer Service Management
Lead and manage the Customer Service team to deliver exceptional customer experience.
Ensure achievement of Customer Satisfaction (CSAT) targets and service excellence standards.
Address and resolve customer escalations within agreed timelines.
Conduct regular customer meetings and reviews to understand customer requirements and improve service delivery.
Monitor service level agreements (SLAs) and ensure adherence across all customer-facing activities.
Build and maintain long-term relationships with shipping lines, freight forwarders, importers, exporters, and logistics partners.
Gate Operations & Weighbridge Management
Ensure smooth and efficient Gate and Weighbridge (WB) operations at the CFS.
Monitor gate turnaround times and vehicle movement efficiency.
Ensure accurate capture of container and cargo data through weighbridge systems.
Coordinate with operations teams to avoid gate congestion and operational bottlenecks.
Implement process controls to maintain operational safety, efficiency, and compliance.
Ensure compliance with Customs regulations/acts/notifications etc, CFS operating procedures, and statutory requirements.
Act as a key interface with Customs authorities, government agencies, and regulatory bodies.
Ensure timely movement of Long Standing (LS) containers as per customs guidelines and regulatory requirements (auction procedures)
Monitor compliance-related documentation and reporting requirements.
Audits, inspections, and regulatory reviews.
Keep the organization updated on changing regulatory requirements impacting CFS operations.
M'R (Maintenance & Repair) Management
Manage shipping line relationships for M'R activities.
Ensure timely inspection, estimation, approval, repair, and release of containers.
Monitor vendor and contractor performance related to M'R activities.
Ensure compliance with liner specifications and quality standards.
Optimize repair turnaround times while maintaining cost efficiency.
Resolve M'R-related operational and commercial issues with shipping lines.
Billing, Revenue Assurance & System Accuracy
Ensure accurate billing and invoicing of all services provided by the CFS.
Monitor system transactions to ensure complete revenue capture.
Minimize revenue leakages through proper controls and validations.
Drive error-free data entry and transaction processing across the team.
Coordinate with Finance, AR, and AP teams for billing accuracy and timely reconciliation.
Manage vendor and contractor relationships to ensure uninterrupted service delivery.
Monitor contractor performance against KPIs and contractual obligations.
Ensure timely vendor payments as per agreed Turnaround Time (TAT).
Oversee CLMS compliance and contractor workforce management.
Resolve vendor-related operational issues proactively.
MIS & Reporting
Ensure timely generation and submission of operational and management reports.
Monitor key performance indicators and develop performance dashboards.
Analyze business data to identify trends, risks, and improvement opportunities.
Present performance reviews and process improvement initiatives to management.
Ensure data accuracy and integrity across MIS systems.
Technology & TOS Management
Coordinate with IT teams for TOS (Terminal Operating System) enhancements, issue resolution, and system optimization.
Ensure smooth integration between operational, financial, and customer-facing systems.
Identify automation opportunities to improve business efficiency.
Drive digital adoption and process improvement initiatives.
Stakeholder Management

JOB DESCRIPTION

Documentation & Process Management
Oversee end-to-end documentation processes related to import, export, empty containers, and CFS operations.
Ensure timely and accurate processing of operational and commercial documentation.
Monitor documentation workflows to eliminate delays and improve turnaround times.
Ensure accurate system entries and operational reporting.
Maintain complete documentation records in compliance with customs regulations and company policies.
Drive continuous improvement in documentation processes through automation and standardization.
Customer Service Management
Lead and manage the Customer Service team to deliver exceptional customer experience.
Ensure achievement of Customer Satisfaction (CSAT) targets and service excellence standards.
Address and resolve customer escalations within agreed timelines.
Conduct regular customer meetings and reviews to understand customer requirements and improve service delivery.
Monitor service level agreements (SLAs) and ensure adherence across all customer-facing activities.
Build and maintain long-term relationships with shipping lines, freight forwarders, importers, exporters, and logistics partners.
Gate Operations & Weighbridge Management
Ensure smooth and efficient Gate and Weighbridge (WB) operations at the CFS.
Monitor gate turnaround times and vehicle movement efficiency.
Ensure accurate capture of container and cargo data through weighbridge systems.
Coordinate with operations teams to avoid gate congestion and operational bottlenecks.
Implement process controls to maintain operational safety, efficiency, and compliance.
Compliance & Customs Liaison
Ensure compliance with Customs regulations/acts/notifications etc, CFS operating procedures, and statutory requirements.
Act as a key interface with Customs authorities, government agencies, and regulatory bodies.
Ensure timely movement of Long Standing (LS) containers as per customs guidelines and regulatory requirements (auction procedures)
Monitor compliance-related documentation and reporting requirements.
Audits, inspections, and regulatory reviews.
Keep the organization updated on changing regulatory requirements impacting CFS operations.
M'R (Maintenance & Repair) Management
Manage shipping line relationships for M'R activities.
Ensure timely inspection, estimation, approval, repair, and release of containers.
Monitor vendor and contractor performance related to M'R activities.
Ensure compliance with liner specifications and quality standards.
Optimize repair turnaround times while maintaining cost efficiency.
Resolve M'R-related operational and commercial issues with shipping lines.
Billing, Revenue Assurance & System Accuracy
Ensure accurate billing and invoicing of all services provided by the CFS.
Monitor system transactions to ensure complete revenue capture.
Minimize revenue leakages through proper controls and validations.
Drive error-free data entry and transaction processing across the team.
Coordinate with Finance, AR, and AP teams for billing accuracy and timely reconciliation.
Vendor & Contractor Management
Manage vendor and contractor relationships to ensure uninterrupted service delivery.
Monitor contractor performance against KPIs and contractual obligations.
Ensure timely vendor payments as per agreed Turnaround Time (TAT).
Oversee CLMS compliance and contractor workforce management.
Resolve vendor-related operational issues proactively.
MIS & Reporting
Ensure timely generation and submission of operational and management reports.
Monitor key performance indicators and develop performance dashboards.
Analyze business data to identify trends, risks, and improvement opportunities.
Present performance reviews and process improvement initiatives to management.
Ensure data accuracy and integrity across MIS systems.
Technology & TOS Management
Coordinate with IT teams for TOS (Terminal Operating System) enhancements, issue resolution, and system optimization.
Ensure smooth integration between operational, financial, and customer-facing systems.
Identify automation opportunities to improve business efficiency.
Drive digital adoption and process improvement initiatives.
Stakeholder Management