Operations Executive: AGP

Blue Dart

Agra District

On-site

INR 420,000 - 620,000

Full time

2 days ago

Be an early applicant

A complete application in a minute

Tailored resume and cover letter, ready to send.

Get past ATS filters

Job summary

Blue Dart in India seeks an Outbound Shift In-charge (Ops) to lead all outbound activities at the Service Centre, ensuring on-time processing, sorting, loading and dispatch of shipments.

You will supervise Ops Staff, TSRs, and ensure adherence to SOPs, safety standards, and network cut-offs. This frontline leadership role requires strong planning, coordination with inbound teams, and a focus on productivity and service quality.

Qualifications

Educational qualifications as stated: Graduate or 10+2 with a Diploma.
2–4 years of relevant courier/logistics operations experience.
Experience leading frontline operational teams.
Exposure to outbound operations and dispatch planning.

Responsibilities

Lead and supervise all outbound operational activities during the shift.
Ensure timely processing, sorting, loading and dispatch of shipments.
Monitor vehicle loading and dispatch to meet departure timelines.
Coordinate with inbound operations for smooth transitions.
Ensure compliance with SOPs, safety and quality standards.
Conduct daily shift briefings and manage manpower.

Skills

Outbound Operations Management

Dispatch Planning

Shipment Processing

Workforce Planning

Shift Management

Safety & Compliance

Barcode Scanner

MIS Reporting

Education

Graduate in any discipline

10+2 with Diploma

Tools

Handheld Scanners

Operational Systems

Inventory Management Systems

Job description

JOB TITLE: Outbound Shift In-charge (Ops)

Career Function: Operations

Career Framework Level: Frontline Operations Leadership

Job Family / Sub-Family: Operations – Service Centre Operations

Mercer Job Code: To be Assigned

Career Stream / Career Level: Operations Leadership

Role Code: To be Assigned

Location: Branch / Service Centre (Location Agnostic)

RCS Grade: N

Reporting To: Service Centre In-charge

Travel Required: 25% ☐ 50% ☐ 75% ☐

Reports To: Service Centre In-charge / Operations Manager / Branch Operations Manager (as applicable)

Location: Branch / Service Centre (Location Agnostic)

Travel Required: 25% ☐ 50% ☐ 75% ☐

Position Overview

The Outbound Shift In-charge is responsible for leading all outbound operational activities within the assigned Service Centre, ensuring timely processing, sorting, loading and dispatch of customer shipments while meeting Blue Dart's operational service commitments and network cut-off timelines.

The role provides frontline leadership to Ops Staff, Senior Ops Staff, Territory Service Representatives (TSRs) and Senior Territory Service Representatives (Senior TSRs) deployed during the shift, ensuring efficient manpower deployment, dispatch readiness, shipment accuracy, productivity, safety and operational compliance. The incumbent plays a critical role in ensuring seamless outbound operations, maintaining operational governance and enabling timely connectivity across Blue Dart's network.

Job Purpose

To lead and manage outbound shift operations by ensuring timely processing, sorting, loading and dispatch of shipments while driving operational productivity, service quality, workforce effectiveness, safety, compliance and adherence to Blue Dart's Standard Operating Procedures.

Key Roles & Responsibilities

Outbound Operations Management

Lead and supervise all outbound operational activities during the assigned shift.
Ensure timely processing, sorting, bagging, loading and dispatch of outbound shipments.
Monitor vehicle loading and dispatch activities to ensure adherence to scheduled departure timelines.
Coordinate with inbound operations to ensure smooth transition of shipments for onward dispatch.
Ensure all outbound shipments are processed within defined service commitments and network cut-off timelines.

Shipment Processing & Dispatch Quality

Ensure accurate shipment scanning, bagging, tagging, routing and manifest closure before dispatch.
Monitor shipment loading accuracy to eliminate dispatch errors and mis-routing.
Ensure dispatch documentation and manifests are completed accurately and within operational timelines.
Minimize dispatch delays, shipment exceptions and operational errors through proactive monitoring.
Ensure operational readiness during peak business periods and contingency situations.

People Leadership & Shift Management

Plan and deploy manpower effectively across outbound operational workstations.
Lead, coach and support Ops Staff, Senior Ops Staff, TSRs and Senior TSRs during the assigned shift.
Conduct daily shift briefings covering safety, productivity, dispatch priorities and operational expectations.
Monitor attendance, punctuality, workforce deployment and operational discipline.
Provide on-the-job coaching to improve productivity, operational capability and service quality.
Foster teamwork, collaboration and a high-performance operational culture.

Safety, Compliance & Operational Discipline

Ensure strict adherence to Blue Dart Standard Operating Procedures (SOPs), operational guidelines and safety standards.
Promote a culture of operational discipline, safety and accountability across the shift.
Ensure team members wear the prescribed uniform, identity card and personal protective equipment, wherever applicable.
Maintain high standards of housekeeping, workplace organization and operational readiness.
Promote integrity, ethical conduct and zero tolerance towards fraud, policy violations and operational malpractice.
Ensure compliance with statutory, regulatory and company requirements.

Operational Governance & Productivity

Monitor outbound productivity and dispatch performance against defined operational targets.
Review operational dashboards, reports and shift performance metrics to identify improvement opportunities.
Ensure timely completion of operational documentation, system updates and dispatch records.
Conduct effective shift handovers, highlighting pending dispatches, operational issues and service priorities.
Escalate operational risks, dispatch delays and resource constraints to the reporting manager promptly.
Support continuous improvement initiatives to enhance operational productivity, dispatch accuracy and service reliability.

Stakeholder Collaboration

Coordinate closely with the Inbound Shift In-charge to ensure seamless movement of shipments across operational stages.
Work collaboratively with Customer Service, Fleet, Security, Network Operations and other support functions.
Coordinate vehicle readiness and dispatch schedules with transport and network teams.
Support implementation of operational initiatives, process improvements and business priorities.
Build effective working relationships across teams to ensure smooth operational execution.

Qualifications & Experience

Education

Graduate in any discipline

10+2 (Higher Secondary) with a 3-year Diploma from a recognized institution.

Experience

2–4 years of relevant experience in courier, express logistics, warehousing, distribution or supply chain operations.
Experience in leading frontline operational teams and coordinating shift operations.
Exposure to outbound operations, shipment processing, dispatch planning, loading, routing and service centre operations.
Experience working with operational systems, handheld scanners and productivity reporting will be an advantage.

Skills & Capabilities

Technical Skills