Senior Manager Digital Solutions Consulting

Epsilon; Bengaluru; On-site; INR 4,000,000 - 7,000,000; Full time

Job summary

Epsilon is seeking a senior client-facing consultant to guide digital marketing transformations for leading brands. You will work with senior partners and cross-functional teams to translate business needs into actionable strategies and scalable roadmaps.

You will influence decisions, drive discovery conversations, and shape large-scale initiatives across data, analytics, marketing technology, and customer experience platforms.

Qualifications

• Experience advising clients on digital marketing and transformation initiatives.
• Ability to translate business needs into actionable strategies and roadmaps.
• Strong communication, presentation, and stakeholder management skills.
• Ability to work independently and manage multiple projects in a matrix environment.

Responsibilities

• Consult with clients to understand marketing goals, tech stack, and gaps; assess current digital marketing tech.
• Define requirements for digital experience platforms, CMS, CRM, and marketing tech ecosystems; align with architecture.
• Lead data and analytics discussions, KPIs, and dashboards to drive business value.
• Develop transformation roadmaps and present recommendations with costs and implementation plans.
• Oversee implementation and integration with client teams and vendors; ensure adoption and training.

Skills

Digital marketing consulting

Client relationship management

Strategic thinking

Presentation skills

Education

Bachelor’s or Master’s degree in Marketing/Business

MBA or equivalent experience (preferred)

Job description

Overview

As part of the Digital Integration Services team, you’ll be at the forefront of modernizing marketing and delivering ground-breaking solutions. From crafting data‑driven, personalized experiences that customers truly value to turning marketing visions into reality, we empower brands to achieve their goals.

Our team of 1,200 experts in strategy, analytics, creative, and digital experience uses innovative technology and data‑driven insights to craft relevant, customer‑centric strategies for the world’s leading brands.

Why We Are Looking For You

• You are passionate about helping clients solve complex business challenges through digital transformation, data‑driven decision making, and innovative technology solutions.
• You excel at building strong relationships with business and technology partners and can confidently lead discussions in ambiguous and evolving environments.
• You enjoy uncovering opportunities, facilitating discovery conversations, and translating business needs into actionable strategies and solution roadmaps.
• You bring a consulting mentality, combining analytical thinking, problem‑solving, and business insight to drive measurable outcomes.
• You are energized by continuous learning and enjoy exploring emerging technologies, platforms, and industry trends to create business value.
• You have a strong consulting mentality and can connect business objectives with technology capabilities to create meaningful and measurable outcomes.
• You thrive at facilitating discussions, challenging assumptions, and driving clarity in ambiguous situations.
• You are curious, adaptable, and excited to learn about emerging technologies, digital platforms, and modern ways of working.

What You Will Enjoy In This Role

• Partner with leading global brands and enterprise clients to solve strategic business challenges and shape large‑scale digital transformation initiatives.
• Influence business and technology decisions by working directly with senior partners, product leaders, architects, and cross‑functional delivery teams.
• Drive meaningful conversations that help organizations modernize customer experiences, optimize operations, and unlock value through technology and innovation.
• Gain exposure to a broad ecosystem of digital technologies, customer experience platforms, marketing technologies, enterprise applications, data platforms, analytics solutions, and emerging AI capabilities.
• Work across the full consulting lifecycle—from discovery and strategy through solution definition, implementation support, adoption, and business value realization.
• Collaborate with highly skilled consultants, designers, architects, engineers, and industry specialists in a culture that values innovation, knowledge sharing, and continuous learning.
• Expand your expertise across business consulting, digital strategy, transformation, product thinking, requirements engineering, data, AI, and customer experience domains.
• Take ownership of high‑impact engagements where your recommendations, insights, and leadership directly influence client success and business outcomes.

Responsibilities

• Client Consultation: Collaborate with clients to understand their marketing goals, target audience, current tech stack, and problems; conduct thorough assessments of their existing digital marketing technology infrastructure.
• Tech Stack Evaluation: Evaluate the client’s current tech stack and identify gaps, redundancies, and opportunities for improvement; research and analyze potential digital marketing tools, platforms, and integrations.
• Digital Experience & Enterprise Platform Consulting: Define requirements for digital experience platforms, enterprise content management systems, customer engagement technologies, marketing technology ecosystems, commerce platforms, CRM solutions, and enterprise digital initiatives; collaborate with solution architects to align business requirements with platform capabilities.
• MarTech, CRM & Customer Data Platforms: Provide consulting expertise across MarTech, CRM, Customer Data Platforms (CDP), personalization platforms, marketing automation platforms, and broader customer experience ecosystems; support technology selection, capability assessment, integration planning, and business adoption initiatives.
• Data Platform Consulting: Lead requirements and consulting activities for enterprise data platforms, including data ingestion, integration, transformation, governance, lineage, reporting, analytics, and data architecture initiatives; collaborate with data architects and engineering teams to ensure successful implementation.
• Recommendations and Transformation Roadmaps: Develop comprehensive recommendations and a roadmap for optimizing the digital marketing tech stack; present findings to clients, explaining the benefits, costs, and implementation requirements; prioritize recommendations based on impact and alignment with the client’s marketing strategy.
• Implementation and Integration: Collaborate with internal teams or external vendors to implement and integrate selected tools into the client’s tech stack; oversee the deployment process, ensuring proper configuration, data migration, and user training.
• Data and Analytics: Work closely with clients to establish robust data collection and analytics processes; define key performance indicators and metrics aligned with marketing goals; configure analytics tools and dashboards to provide actionable insights.
• Training and Support: Provide training and documentation to the client’s marketing team on new tools and features; offer ongoing support and troubleshooting assistance.
• Performance Monitoring and Optimization: Continuously monitor performance of the digital marketing tech stack; analyze data, identify bottlenecks, propose adjustments, and recommend future enhancements.
• Strategy Development: Develop and implement comprehensive digital marketing strategies aligned with clients’ goals; establish measurable targets to track campaign effectiveness.
• Industry Research: Stay abreast of the latest trends, innovations, and standards in digital marketing; conduct market research and competitor analysis.
• Client Relationship Management: Foster strong, trusted relationships with clients by delivering exceptional customer service and value; proactively engage with clients, providing regular updates on performance and new opportunities.

Qualifications

• Requires overall experience of at least 12–16 years in client‑facing roles.
• Bachelor’s or Master’s degree or equivalent experience preferred; MBA or equivalent experience from a reputed business school with marketing specialization (or exceptional communication skills for non‑MBA).
• Proven experience in digital marketing, preferably in a consulting or agency environment.
• Excellent communication and presentation skills to effectively convey complex ideas to clients and partners.
• Ability to work independently, manage multiple projects simultaneously, and meet deadlines.
• Demonstrated problem‑solving skills and a proactive attitude toward identifying and resolving marketing challenges.

Epsilon is an Equal Opportunity Employer

Epsilon is committed to promoting diversity, inclusion, and equal employment opportunities by using reasonable efforts to attract, recruit, engage and retain qualified individuals of all ethnicities and backgrounds, including, but not limited to, women, people of color, LGBTQ individuals, people with disabilities and any other underrepresented groups.