Advisor Digital Solutions

Epsilon; Bengaluru; On-site; INR 2,500,000 - 5,500,000; Full time

Job summary

Epsilon Digital Experience (DX) is seeking an experienced Delivery Manager to lead complex digital transformation and customer experience programs across global clients. This role oversees end-to-end delivery of technology initiatives, balancing scope, schedule, budget, quality and client satisfaction, while driving governance and operational excellence.

The ideal candidate combines program leadership with hands-on engagement, stakeholder management, and AI-enabled delivery practices to improve

Qualifications

• Bachelor's or Master's degree in Computer Science, Engineering, Information Systems, or related field.
• 12–15 years of experience in technology delivery, digital transformation, or program management.
• Experience leading large, global digital experience programs across geographies.
• Proven ability to manage multimillion-dollar programs and enterprise clients.
• Experience with Agile, Hybrid, and Waterfall delivery environments.

Responsibilities

• Own end-to-end delivery of digital experience programs and projects, ensuring successful outcomes against scope, schedule, budget, quality, governance, and client satisfaction objectives.
• Establish and lead delivery governance, executive reporting, project health reviews, and operational excellence initiatives.
• Manage project and program financial performance including forecasting, budgeting, and vendor management.
• Build trusted relationships with client stakeholders and executives to align delivery with business objectives.
• Lead multidisciplinary global teams across engineering, architecture, product, UX, analytics, and operations to deliver integrated solutions.
• Drive workforce planning, mentoring, and capability development to build high-performing teams.
• Champion AI-enabled delivery practices, automation opportunities, and reusable accelerators to improve productivity and client value.

Skills

Delivery leadership

Program governance

Stakeholder management

Agile methodologies

Cross-functional leadership

Education

Bachelor's/Master's in CS/Engineering/IS

Tools

CMS platforms (AEM/Sitecore/Drupal)

Marketing automation platforms (SFMC/Adobe Campaign)

CDP platforms (Databricks/Salesforce Data Cloud)

Cloud platforms (Azure/AWS/GCP)

Job description

About Business Unit

As part of the Digital Integration Services team, you’ll be at the forefront of modernizing marketing and delivering ground-breaking solutions. From crafting data-driven, personalized experiences that customers truly value to turning marketing visions into reality - we empower brands to achieve their goals.

Overview

As part of the Digital Integration Services team, you’ll be at the forefront of modernizing marketing and delivering ground-breaking solutions. From crafting data-driven, personalized experiences that customers truly value to turning marketing visions into reality - we empower brands to achieve their goals. Our team of 1,200 experts in strategy, analytics, creative, and digital experience uses innovative technology and data-driven insights to craft relevant, customer-centric strategies for the world’s leading brands.

Who We Are Looking For

At Epsilon, we run on our people’s ideas. It’s how we solve problems and exceed expectations. Our team is now growing, and we are on the lookout for skilled individuals who always set a higher standard by constantly challenging themselves.

Role Summary

Epsilon Digital Experience (DX) is seeking an experienced Delivery Manager to lead complex digital transformation and customer experience programs across global clients. This role is accountable for end-to-end delivery of technology and digital experience initiatives, ensuring successful execution of business outcomes while balancing scope, schedule, budget, quality, and client satisfaction. The ideal candidate combines program leadership, delivery governance, financial management, partner engagement, and technical understanding of modern digital experience ecosystems. The role requires serving as a trusted advisor to clients, leading multidisciplinary teams, driving operational excellence, and championing innovation through AI-enabled delivery practices.

Responsibilities

• Own end-to-end delivery of digital experience programs and projects, ensuring successful outcomes against scope, schedule, budget, quality, governance, and client satisfaction objectives while driving timely risk, issue, dependency, and escalation management.
• Establish and lead delivery governance, executive reporting, project health reviews, and operational excellence initiatives, ensuring adherence to organizational standards, quality expectations, and continuous improvement practices.
• Manage project and program financial performance, including forecasting, budgeting, resource utilization, profitability, change requests, vendor management, and delivery commitments.
• Build trusted relationships with client stakeholders and executive sponsors, aligning delivery strategies with business objectives, facilitating strategic decision‑making, and driving successful business outcomes.
• Lead multidisciplinary global teams across engineering, architecture, product, UX, content, analytics, quality assurance, operations, and partner organizations to deliver integrated solutions and achieve program objectives.
• Drive workforce planning, resource allocation, mentoring, coaching, and capability development to build high-performing teams and strengthen organizational delivery maturity.
• Champion innovation through adoption of AI-enabled delivery practices, automation opportunities, reusable accelerators, and emerging technologies to improve productivity, quality, and client value realization.
• Support solutioning, estimation, proposal development, and strategic growth initiatives by providing delivery leadership and finding opportunities to expand client value and business impact.

Qualifications

Education: Bachelor's or Master's degree in Computer Science, Engineering, Information Systems, or related field.

Experience

• 12–15 years of experience in technology delivery, digital transformation, or program management.
• Proven experience managing large, complex, global digital experience programs.
• Experience leading distributed teams across multiple geographies.
• Demonstrated success managing multimillion-dollar programs and enterprise clients.
• Experience working within Agile, Hybrid, and Waterfall delivery environments.
• Experience in one or more of the following:
• CMS and DAM platforms like AEM, Sitecore, Drupal
• Modern Web and Mobile platforms
• Marketing automation and campaign management platforms like SFMC, Adobe Campaign, Braze
• Customer Data Platforms like Databricks and Salesforce Data Cloud
• Atleast one of the Cloud Platforms (Azure, AWS, GCP)

Certifications (Preferred)

• PMP
• PRINCE2
• PMI-ACP
• Certified Scrum Master (CSM)
• SAFe Agilist / SAFe Program Consultant
• AI or Digital Transformation certifications are desirable

Additional Information

Epsilon is a global data, technology and services company that powers the marketing and advertising ecosystem. For decades, we’ve provided marketers from the world’s leading brands the data, technology and services they need to engage consumers with 1 View, 1 Vision and 1 Voice. 1 View of their universe of potential buyers. 1 Vision for engaging each individual. And 1 Voice to harmonize engagement across paid, owned and earned channels. Epsilon’s comprehensive portfolio of capabilities across our suite of digital media, messaging and loyalty solutions bridge the divide between marketing and advertising technology. We process 400+ billion consumer actions each day using advanced AI and hold many patents of proprietary technology, including real-time modeling languages and consumer privacy advancements. Thanks to the work of every employee, Epsilon has been consistently recognized as industry-leading by Forrester, Adweek and the MRC. Epsilon is a global company with more than 9,000 employees around the world. Our pillars aren't just words. They're how we show up every day.

• People centricity: We focus on employee well-being in an environment where colleagues truly care about each other.
• Collaboration: We work together, support one another, and collectively achieve goals.
• Growth: There are endless opportunities for growth through learning, development and career advancement.
• Innovation: We drive progress through cutting-edge solutions and forward-thinking approaches.
• Flexibility: We’ve created a balance between work and personal life, and we encourage adaptability to solve problems creatively.

Our values guide us to create value for our clients, our people and consumers.

• Act with integrity
• Work together to win together
• Innovate with purpose
• Respect all voices
• Empower with accountability

These pillars and values are our foundation—shaping our culture, guiding our decisions, and uniting us in common purpose.

Epsilon is an Equal Opportunity Employer

Epsilon is committed to promoting diversity, inclusion, and equal employment opportunities by using reasonable efforts to attract, recruit, engage and retain qualified individuals of all ethnicities and backgrounds, including, but not limited to, women, people of color, LGBTQ individuals, people with disabilities and any other underrepresented groups, traits or characteristics.