Senior Manager - Digital Product Management

American Express; Bengaluru; Hybrid; INR 2,500,000 - 4,500,000; Full time

Benefits offered by this job

Competitive base salary

Bonus incentives

Healthcare benefits

Hybrid/onsite/virtual options

Parental leave

Wellness programs

Career development

Job summary

American Express is seeking a seasoned Product Leader to drive end-to-end strategy and execution for enterprise-scale digital products in Bengaluru. You will align technology, business, risk and operations to deliver impactful initiatives, manage priorities, and influence senior leaders with data-driven insights.

You will lead backlog prioritization, Agile delivery, and KPI tracking to enhance customer experience and operational efficiency, while guiding cross-functional teams through

Qualifications

• 13 years of overall professional experience.
• Extensive experience in product management, strategic planning, and execution.
• Strong understanding of Agile methodologies and product development lifecycle.
• Expertise in stakeholder management and cross-functional collaboration.
• Experience in digital transformation, process improvement, and product innovation.

Responsibilities

• Spearhead end-to-end product strategy, roadmap planning, and execution of enterprise-scale digital products.
• Drive cross-functional collaboration across technology, business, operations, risk, and compliance to deliver strategic initiatives.
• Own product backlog prioritization, requirements definition, Agile delivery, and release management.
• Influence senior leadership through data-driven recommendations, business cases, and product performance insights.
• Lead customer-centric innovation, digital transformation, and process optimization initiatives.
• Define and track product KPIs to improve customer experience, operational efficiency, and business outcomes.
• Manage complex stakeholder relationships, competing priorities, delivery dependencies, and product risks.
• Drive product adoption, scalability, and continuous improvement while ensuring alignment with business objectives.

Skills

Product management

Agile methodologies

Stakeholder management

Leadership

Cross-functional collaboration

Education

Bachelor of Engineering

Job description

Job Description

The Enterprise Technology Services organization partners with every part of the American Express business to power the company's growth and innovation with trust and efficiency, and drive competitive differentiation with speed. We support the delivery and operations of technology, digital, and data capabilities, platforms, and services globally. Specifically, our team is responsible for the company's technology engineering, architecture, and infrastructure, providing 24x7 support to ensure an uninterrupted, high-quality experience for customers and colleagues. We also provide product management for core enterprise platforms, and lead technology risk and information security, enterprise data governance and platforms, digital product and design, and enterprise AI platforms on behalf of the company.

Job Description

The Enterprise Technology Services organization partners with every part of the American Express business to power the company's growth and innovation with trust and efficiency, and drive competitive differentiation with speed. We support the delivery and operations of technology, digital, and data capabilities, platforms, and services globally. Specifically, our team is responsible for the company's technology engineering, architecture, and infrastructure, providing 24x7 support to ensure an uninterrupted, high-quality experience for customers and colleagues. We also provide product management for core enterprise platforms, and lead technology risk and information security, enterprise data governance and platforms, digital product and design, and enterprise AI platforms on behalf of the company.

Responsibilities

• Spearhead end-to-end product strategy, roadmap planning, and execution of enterprise-scale digital products.
• Drive cross-functional collaboration across technology, business, operations, risk, and compliance to deliver strategic initiatives.
• Own product backlog prioritization, requirements definition, Agile delivery, and release management.
• Influence senior leadership through data-driven recommendations, business cases, and product performance insights.
• Lead customer-centric innovation, digital transformation, and process optimization initiatives.
• Define and track product KPIs to improve customer experience, operational efficiency, and business outcomes.
• Manage complex stakeholder relationships, competing priorities, delivery dependencies, and product risks.
• Drive product adoption, scalability, and continuous improvement while ensuring alignment with business objectives.

Qualifications

• Bachelor of Engineering (B.E.) graduate.
• 13 years of overall professional experience.
• Extensive experience in product management, strategic planning, and execution.
• Strong understanding of Agile methodologies and product development lifecycle.
• Expertise in stakeholder management and cross-functional collaboration.
• Proven ability to manage complex projects and drive business outcomes.
• Strong analytical, problem-solving, and leadership skills.
• Experience in digital transformation, process improvement, and product innovation.

About Us

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you'll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

About The Team

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.