Senior Manager, Corporate Security

Conduent; Bengaluru; On-site; INR 1,500,000 - 2,200,000; Full time

Job summary

Conduent is hiring a Senior Manager - Corporate Security in Bengaluru, responsible for overseeing security operations across multiple locations in India. The ideal candidate will have 10-15 years of experience in corporate security within IT/ITES or BPO environments. You will lead incident management, vendor governance, and compliance efforts, ensuring safety and security across diverse facilities. Join us to make a difference in a highly dynamic and regulated environment.

Qualifications

• 10-15 years of experience in Corporate Security within IT/ITES / BPO environments.
• Experience managing multi-location security operations and compliance frameworks.

Responsibilities

• Lead end-to-end security operations across all assigned locations.
• Ensure adherence to security policies and standards.
• Manage security vendors and monitor performance.

Skills

Operational leadership

Incident management

Vendor management

Regulatory compliance

Analytical thinking

Stakeholder management

Education

Graduate / Postgraduate

Tools

CCTV

Access Control

BMS

Job description

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Job Function: Corporate Security

Geographic Coverage: India (Noida, Bangalore, Hyderabad, Cochin, Vizag)

Employment Type: Full-Time

Industry: IT / ITES

Role Summary

The Senior Manager - Corporate Security is responsible for leading and managing security operations across multiple delivery centers in India - This is an execution-focused and operational role, accountable for ensuring a safe, compliant, and risk-resilient environment, with strong emphasis on incident management, vendor governance, regulatory compliance, and business continuity in a highly regulated IT/ITES environment.

Key Responsibilities

Security Operations & Site Governance

• Lead end-to-end security operations across all assigned locations (Noida, Bangalore, Hyderabad, Vizag, Cochin)
• Ensure consistent deployment & adherence of security policies, SOPs, operational controls across all sites along with driving standardization & governance of security practices across the portfolio.
• Maintain a safe and secure working environment across facilities.

Incident Management & Risk Control

• Lead investigation, response, and closure of security incidents, breaches, and violations
• Conduct root cause analysis and drive corrective and preventive action measures.
• Drive and implements proactive risk mitigation and loss prevention initiatives and strategies across the portfolio.

Vendor Management and Governance & Service Delivery

• Manage and govern security vendors (guarding, SOC, electronic surveillance partners) across locations
• Monitor and Drive vendor performance through SLA/KPI adherence, audits, and reviews
• Lead vendor transitions if they occur - drive operational stabilization, and continuous improvement initiatives.

Oversee Physical and Electronic Security Systems & Management

• Oversee operations of CCTV, Access Control, Fire Detection and Fire Fighting & Life Safety, and SOC / BMS systems.
• Ensure up time, compliance, and periodic audits of all security infrastructure
• Drive access governance, monitoring, and periodic reviews.

Compliance, Audits & Regulatory Governance and Alignment

• Ensure adherence and compliance to internal security standards and external regulatory requirements
• Support audits (ISO, client audits, internal audits) along with maintaining security documentation, policies, and audit trails
• Ensure compliance with statutory requirements and global security frameworks, including:
  • ISO 27001
  • PCI-DSS
  • HIPAA (Healthcare Information Security & Privacy)
  • HITRUST CSF (Common Security Framework)
  • Occupational Health & Safety (OHS)
• Act as liaison with law enforcement, regulatory bodies, and audit agencies.
• Lead and support client, internal, and external audits, ensuring timely closure of observations and findings.
• Ensure control effectiveness, documentation, and audit readiness across all sites.

Emergency Response, Crisis Response and Business Continuity

• Drive and support Emergency Response Team (ERT) readiness and execution of drills.
• Maintain and periodically update Emergency Action Plans and BCP frameworks for all sites.
• Coordinate with business, facilities, and leadership during disruptions
• Support crisis management and incident escalation protocols, including war-room activation and participation where required.

Stakeholder Management

• Partner with Real Estate & Facilities, HR, Compliance, Transport, IT, and Business Leaders.
• Provide regular updates on security posture, incidents, and risk mitigation plans
• Provide regular MIS, dashboards, and risk updates.
• Act as the central SPOC for all corporate security matters across locations
• Conduct employee awareness sessions, onboarding briefings, and periodic security trainings

Governance, Reporting & Continuous Improvement

• Drive periodic security reviews, audits, and compliance assessments.
• Develop standardized MIS reporting, dashboards, and leadership updates.
• Identify opportunities for cost optimization, process improvement, and risk reduction.

Key Performance Indicators (KPIs)

• Strong operational leadership in multi-site environments
• Thorough knowledge of Physical and Electronic Security systems - (CCTV, Access Control, BMS / SOC, PA, FDS, FFS, Gas Flooding systems)
• Incident handling, response timelines and closure effectiveness, and investigation capability
• Audit readiness and closure of audit observations (ISO, PCI, HIPAA, HITRUST)
• Vendor and contract management expertise along with driving vendor SLA/KPI adherence
• Reduction in security risks and incidents
• ERT drill effectiveness and BCP readiness
• Security systems uptime and compliance
• Excellent stakeholder management and communication skills
• High ownership, execution focus, and ability to work independently

Qualifications & Experience

• Graduate / Postgraduate
• 10–15 years of experience in Corporate Security within IT/ITES / BPO environments
• Experience managing multi-location security operations and compliance frameworks

Preferred Background

• Ex - Armed Forces including short services background candidates with corporate security exposure OR
• 10–15 years of experience in corporate security / facility & transport security / risk management in an IT / ITES environment
• Experience in IT/ITES / BPO / large campus environments preferred
• Prior experience managing multi-city operations and vendors
• Familiarity with compliance frameworks (ISO, PCI, HIPAA, HITRUST audits, BCP, etc.)

Skills & Competencies

• Strong operational leadership and execution focus
• Expertise in incident management and investigations
• Strong vendor management and governance capability
• Familiarity with global compliance frameworks (ISO, PCI-DSS, HIPAA, HITRUST)
• High risk awareness and analytical thinking
• Excellent communication and stakeholder management skills

Reporting Structure

• Reports to: Real Estate & Facilities Leadership
• Key Interfaces: Facilities, HR, Compliance, Procurement, IT, Business Leaders

Additional Information

• Role may require travel across locations as required
• Flexibility to handle critical incidents and emergency situations

Role Value Proposition

This role offers an opportunity to lead multi-city, high-impact security operations, ensuring regulatory compliance, business continuity, and employee safety in a dynamic and highly regulated IT/ITES environment.

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.