Senior manager-clinical support | MBBS | Health Insurance | Indore

ICICI Lombard; Indore District; On-site; INR 800,000 - 1,200,000; Full time

Job summary

ICICI Lombard Group in Indore invites MBBS doctors to join the Clinical Support Team. The role focuses on telephonic medical guidance for customers seeking second opinions and clarification of diagnoses, treatments, and procedures.

Ideal candidates have 1–5 years of clinical experience and strong communication skills to explain medical information clearly to customers, while coordinating with internal teams to ensure ethical and confidential service.

Qualifications

• MBBS with 1–5 years of clinical experience.
• Excellent communication skills to explain medical information clearly to customers.
• Ability to convey complex medical information in simple terms and with empathy.

Responsibilities

• Handle inbound calls and provide medical guidance to customers.
• Review medical reports, prescriptions and diagnostic findings.
• Explain diagnoses and treatment options in a clear and understandable manner.
• Provide guidance on alternative treatments and referrals where relevant.
• Document customer interactions, medical assessments and recommendations.
• Identify cases requiring escalation to senior medical experts or specialised teams.
• Coordinate with Claims, Customer Support, Medical Underwriting and network hospitals for medical clarification.
• Ensure communication follows medical ethics, confidentiality and regulatory requirements.
• Participate in quality audits, training and continuous medical education.
• Maintain required SLAs for call handling, documentation and customer service.

Skills

Medical guidance

Clear communication

Telemedicine

Call handling

Education

MBBS

Job description

Location: Indore, Madhya Pradesh

Experience: 1 to 5 years of clinical experience

Qualification: MBBS

Working Hours: Rotational shifts

Job Summary:

We are looking for an MBBS doctor to join the Clinical Support Team. The role involves providing telephonic medical guidance to customers seeking a second medical opinion or clarification regarding their diagnosis, treatment plans and medical procedures.

Key Responsibilities:

• Handle inbound calls and provide medical guidance to customers.
• Review medical reports, prescriptions and diagnostic findings.
• Explain diagnoses and treatment options in a clear and understandable manner.
• Provide guidance on alternative treatments and specialist referrals, where relevant.
• Document customer interactions, medical assessments and recommendations.
• Identify cases requiring escalation to senior medical experts or specialised teams.
• Coordinate with Claims, Customer Support, Medical Underwriting and network hospitals for medical clarification.
• Ensure all communication follows medical ethics, confidentiality and regulatory requirements.
• Participate in quality audits, training and continuous medical education.
• Maintain required SLAs for call handling, documentation and customer service.

Ideal Candidate:

MBBS graduate with 1 to 5 years of clinical experience, good communication skills and the ability to explain medical information clearly to customers.