Senior Manager, Client Services

Hour Consulting; Kolkata District; On-site; INR 1,400,000 - 2,100,000; Full time

Benefits offered by this job

Provident Fund (PF)

Mediclaim benefits

Five-day work week

Job summary

Quatred Arts in Kolkata, India seeks a Senior Manager, Client Services to lead a portfolio of approximately 89 client accounts and steer integrated digital campaigns from strategy through execution.

You will mentor a team of 23 Client Services professionals, drive organic growth, and collaborate with strategy, creative, media, and development teams to deliver exceptional client service and business results.

Qualifications

• 6–10 years of experience in client servicing, account leadership within a digital marketing agency.
• Proven experience managing multiple client accounts and integrated digital marketing campaigns.
• Strong understanding of digital marketing channels including SEO, SEM, Paid Media, Social Media and digital strategy.
• Demonstrated ability to grow existing client relationships and identify new business opportunities.
• Experience leading or mentoring small teams.
• Excellent communication, presentation, negotiation, and relationship-building skills.
• Strong project management and organizational abilities.
• Thrives in a fast-paced, client-focused agency environment.

Responsibilities

• Build and maintain strong, long-term relationships with assigned clients.
• Serve as the primary strategic advisor and day-to-day contact for a portfolio of approximately 89 client accounts.
• Understand client objectives and develop solutions aligned with their business goals.
• Provide proactive communication, strategic guidance, and exceptional client service.
• Identify opportunities to strengthen partnerships and expand client services.
• Drive cross-functional campaigns, coordinate strategy, creative, media and development teams.
• Lead and mentor a team of 23 Client Services professionals and manage workloads.

Skills

Client servicing

Account management

Digital marketing

Relationship building

Team leadership

Project management

Communication skills

Job description

Senior Manager, Client Services

Location: Kolkata, West Bengal, India

Job Type: Full-time | Permanent | 5 Days Onsite

Our client, Quatred Arts (India office: The QA), is a Toronto-headquartered digital-first creative agency that partners with leading brands to deliver innovative marketing strategies, digital experiences, and performance-driven campaigns.

As the agency continues to grow, they are looking for an experienced Senior Manager, Client Services to lead key client relationships, oversee digital campaign execution, mentor a small team, and drive organic business growth.

If you have a strong digital agency background, excel at building client partnerships, and enjoy leading cross-functional teams, this is an exciting opportunity to make a significant impact while advancing your leadership career.

About the Role

As the Senior Manager, Client Services, you will serve as the primary point of contact for a portfolio of approximately 89 client accounts, ensuring exceptional service delivery from strategy through execution.

Working closely with creative, strategy, media, and development teams, you'll oversee integrated digital campaigns, provide strategic guidance to clients, lead a team of 23 Client Services professionals, and identify opportunities to grow existing client relationships. This role combines client leadership, team management, and commercial responsibility within a collaborative agency environment.

Key Responsibilities

Client Relationship Management

• Build and maintain strong, long-term relationships with assigned clients.
• Serve as the primary strategic advisor and day-to-day contact for a portfolio of approximately 89 client accounts.
• Understand client objectives and develop solutions aligned with their business goals.
• Provide proactive communication, strategic guidance, and exceptional client service.
• Identify opportunities to strengthen partnerships and expand client services.

Account Growth

• Drive approximately 20% organic revenue growth across existing client accounts.
• Identify opportunities to introduce additional agency services that support client objectives.
• Partner with internal teams to develop growth strategies and long-term account plans.

Campaign & Project Management

• Coordinate cross-functional teams including strategy, creative, media, and development to deliver high-quality digital campaigns.
• Manage project timelines, budgets, and deliverables to ensure projects are completed on schedule.
• Monitor campaign performance and ensure work meets client expectations and agency standards.

Strategy & Client Presentations

• Collaborate on campaign strategy and digital marketing initiatives based on client objectives.
• Prepare and present campaign updates, performance reports, and strategic recommendations.
• Translate campaign results into meaningful business insights and future opportunities.

Team Leadership

• Lead, mentor, and coach a team of 23 Client Services professionals.
• Support team development through regular coaching and knowledge sharing.
• Assist with workload planning, onboarding, and process improvements.
• Foster a collaborative, solutions-focused environment focused on client success.

Agency Culture

• Promote a client-first mindset and positive team culture.
• Encourage collaboration, innovation, and continuous learning.
• Stay informed on digital marketing trends and emerging technologies to bring fresh ideas to clients.

Qualifications

Must-Have Skills

• 6–10 years of experience in client servicing, account management, or client leadership within a digital marketing agency.
• Proven experience managing multiple client accounts and integrated digital marketing campaigns.
• Strong understanding of digital marketing channels, including SEO, SEM, Paid Media, Social Media, and digital strategy.
• Demonstrated ability to grow existing client relationships and identify new business opportunities.
• Experience leading or mentoring small teams.
• Excellent communication, presentation, negotiation, and relationship-building skills.
• Strong project management and organizational abilities.
• Ability to thrive in a fast-paced, client-focused agency environment.

Nice-to-Have

• Experience working with international clients.
• Familiarity with digital analytics and campaign reporting.
• Passion for continuous improvement and process optimization.

Why Join?

• Join an internationally recognized digital agency with a growing presence in India.
• Lead a portfolio of established client relationships while helping shape long-term client success.
• Work with well-known brands on innovative digital campaigns.
• Collaborate with talented creative, strategy, media, and technology teams.
• Mentor and develop a growing client services team.
• Enjoy a five-day work week, Provident Fund (PF), Mediclaim benefits, and opportunities for long-term career growth.