Senior Manager - BA (Configuration Specialist)

Airtel; Gurugram District; On-site; INR 700,000 - 1,400,000; Full time

Job summary

Airtel in Gurugram seeks a Business Analyst - Configuration Specialist to drive configurations on our low-code platform. You will work with engineering, product, QA, and program teams to ensure correct implementation and timely delivery.

Role requires ownership, adaptability, and hands-on API/postman fluency. You will document processes and translate emerging tech trends into business impact.

Qualifications

• Ownership mindset and proactive problem solving.
• Hands-on experience with Postman, APIs and basic SQL.
• Technical acumen for working with tech products and platforms.
• Strong logical reasoning and problem solving.
• Excellent collaboration and cross-functional communication.

Responsibilities

• Configure business workflows on the low-code platform.
• Work with Postman, APIs, and PgAdmin to support configurations.
• Collaborate with engineering, product, QA, and program teams.
• Analyze requirements and validate feasibility of configurations.
• Ensure error-free configuration with attention to detail.
• Troubleshoot configuration and integration issues with tech teams.
• Adapt to evolving requirements and high-pressure situations.
• Document configuration processes for internal stakeholders.
• Contextualize AI/ML, cloud and emerging tech trends for business impact.

Tools

Postman

PgAdmin

Job description

We are looking for a Business Analyst - Configuration Specialist who thrives in a fast-paced, highly dynamic environment and is passionate about working with tech products. This role requires high ownership, a go-getter attitude, and the ability to adapt to changing requirements. You will be responsible for configuring business journeys on our low-code platform and collaborating closely with engineering, product, QA, and program teams to ensure seamless implementation.

Role & responsibilities:

• Configure business workflows and journeys on the low-code platform using its in-built capabilities.
• Work with Postman, APIs, and PgAdmin (basic SQL queries) to support configurations and troubleshoot issues.
• Collaborate with developers, QA, product managers, and program managers to ensure accurate implementation.
• Analyze business requirements, validate feasibility, and provide insights on configurations.
• Ensure error-free configuration with a keen eye for detail and logical structuring.
• Troubleshoot configuration and integration issues, working with tech teams to resolve them efficiently.
• Adapt quickly to evolving business requirements and work effectively under high-pressure situations.
• Document configuration processes and share knowledge with internal stakeholders.
• A deep understanding of technology trends, especially in AI/ML, cloud, and other emerging tech areas, with the ability to contextualize these trends for business impact

What are we looking for:

• Strong ownership & go-getter attitude proactive in solving problems.
• Ability to thrive in a fast-paced, changing environment.
• Hands-on experience with Postman, APIs, and writing basic queries in PgAdmin.
• Technical acumen experience working with tech products and platforms.
• Logical reasoning & problem-solving skills to ensure seamless configurations.
• Excellent collaboration & communication skills to work cross-functionally.

Preferred Qualifications:

• Experience in low-code platforms or workflow configuration tools.
• Background in business analysis, system configuration, or product implementation.
• Knowledge of API integrations and data flow between systems.

Location: Gurugram