Senior Manager - AI Solution Architect, Managed Services

Ernst & Young LLP ( EY India ); Bengaluru; On-site; INR 4,000,000 - 7,000,000; Full time

Job summary

EY Global Delivery Services (GDS) seeks an experienced Senior Manager - AI Solution Architect to lead AI solutioning for AMS pursuits across EY’s global client base. You will embed AI/GenAI capabilities into end‑to‑end service models and shape AI architecture and narratives that translate technology into business value.

You will collaborate across teams, support frontline sales, and manage due diligence and delivery risks to ensure successful, differentiated EY offerings in Tech Ops and related

Qualifications

• 15+ years of relevant industry experience.
• Degree in Business, Finance, Technology IT or related fields.
• Experience in developing integrated managed services solutions around Tech Ops: SAP, ServiceNow, MS Dynamics, Data & Analytics, App modernization, Gen AI, AI/ML Operations, Guidewire.
• Business Operations: High end Finance operations including but not limited to Tax, Treasury, Consolidation, Revenue Assurance, Complex Regulatory compliance reporting etc.
• Industry focused experience sectors like FSO (Banking & Capital Markets, Wealth & Asset Management Insurance), Consumer Products & Retail, Technology, Manufacturing, Life Sciences, Oil & Gas, Power& Utilities, Telecom

Responsibilities

• Leads AI solutioning for AMS pursuits, embedding AI, GenAI, and agentic capabilities into end‑to‑end service models.
• Drives identification of high‑impact AI use cases and innovation opportunities across operations and applications.
• Builds quantified AI value cases (productivity, cost, experience, automation impact) to strengthen deal positioning.
• Shapes the AI‑led solution narrative, translating technical capabilities into clear business outcomes.
• Owns definition of AI architecture, agent models, and integration with platforms (e.g., ServiceNow, SaaS).
• Leads client engagements and orals, confidently defending AI strategy, solution design, and benefits.

Skills

AI solutioning

Client engagements

Leadership

Cross-functional collaboration

Problem solving

Education

Degree in Business, Finance, Technology IT or related fields

Tools

ServiceNow

MS Dynamics

Gen AI tools

Job description

GMx-Managed Services AI Solution Architect-Senior Manager At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you.

And we’re counting on your unique voice and perspective to help EY become even better, too.

Join us and build an exceptional experience for yourself, and a better working world for all.

GMS Senior Manager_ Solution Architect Solution Architect - Global Managed Services At EY GDS– a member of the global integrated service delivery centre network by EY, Managed Services (MS) is a significant part of our business, comprising more than $7b in revenue with major clients across the globe.

We help clients with people based, asset based & integrated solutions, leveraging our deep sector and domain expertise to deliver enhanced value to our clients.

In MS we are also ambitious, seeking to more than double our success in the future.

The opportunity Global Managed services business at EY at its inflexion point and poised for fast faced growth across our portfolio of solutions and offering that we take to the market.

As a member of the solution team you will be responsible to leverage your experience and expertise to create be-spoke solutions aligned to client objectives and transformation aspirations.

In addition to creating the solution you will also be responsible to participate in business development activities and support our frontline sales team in effectively engaging with target clients from the point of identification of the business opportunity to the point it is set up for consistent and predictable delivery stage.

Your key responsibilities

• Leads AI solutioning for AMS pursuits, embedding AI, GenAI, and agentic capabilities into end‑to‑end service models
• Drives identification of high‑impact AI use cases and innovation opportunities across operations and applications.
• Builds quantified AI value cases (productivity, cost, experience, automation impact) to strengthen deal positioning.
• Shapes the AI‑led solution narrative, translating technical capabilities into clear business outcomes.
• Owns definition of AI architecture, agent models, and integration with platforms (e.g., ServiceNow, SaaS)
• Leads client engagements and orals, confidently defending AI strategy, solution design, and benefits.
• Collaborates across teams to align AI solution, operating model, and commercials.
• Continuously drives differentiation through emerging AI capabilities, accelerators, and thought leadership
• Lead and/or manage due diligence exercises pre and post contract analysing client’s as‑is state, assess risks and commercial impact in best interest of the client and EY.
• Understand client’s business environment and create compelling value proposition
• You will be required to make complex decisions factoring delivery capabilities, available client data, advancements in technology and competitive positioning of EY solutions
• Provide input towards the design of a specific priority managed services offering over the development lifecycle with particular focus on delivery components necessary to deploy a viable solution for our clients

Skills and attributes for success

• Excellent inter-personal skills to be able to rally diverse teams to work collaboratively and effectively
• Positive attitude to unlearn and learn new ways of working
• Ability to understand client goals and connect the dots with respect to EY capabilities- domain expertise, technology, frameworks to solve client challenges.
• Experience in Coaching, Mentoring and Developing people
• Experience across end‑to‑end Managed Services life cycle
• Flexibility to work with various EY stakeholders across the world and in different time zones.

To qualify for the role, you must have

• Degree in Business, Finance, Technology IT or related fields
• 15+ years of relevant industry experience
• Passion for problem-solving and helping our clients with some of their most complex issues
• Experience in developing integrated managed services solutions primarily around Tech Ops: SAP, ServiceNow, MS Dynamics, Data & Analytics, App modernization, Gen AI, AI/ML Operations, Guidewire.
• Business Operations: High end Finance operations including but not limited to Tax, Treasury, Consolidation, Revenue Assurance, Complex Regulatory compliance reporting etc.
• Supply Chain operations including but not limited to strategic sourcing, procurement, vendor management etc.
• Mobility and Payroll operations.
• Risk: Transform and operate risk and controls functions including enterprise risk, enterprise resilience, compliance, internal audit, and controls and protect value across stakeholders in the long term
• Industry focused experience sectors like FSO (Banking & Capital Markets, Wealth & Asset Management Insurance), Consumer Products & Retail, Technology, Manufacturing, Life Sciences, Oil & Gas, Power& Utilities, Telecom

Ideally, you’ll also have

• You may have certification in architecture degree such as TOGAF
• Proficiency in Design Thinking and Agile Methodology
• You will have core understanding of the big four and their got-to-market propositions

What we offer EY Global Delivery Services (GDS)

What we offer EY Global Delivery Services (GDS) is a dynamic and truly global delivery network.

We work across six locations – Argentina, China, India, the Philippines, Poland and the UK – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy.

From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines.

In GDS, you will collaborate with EY teams on exciting projects and work with well‑known brands from across the globe.

We’ll introduce you to an ever‑expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career.

Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.

Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.

Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the you may aspire to become.

Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

EY | Building a better working world

EY exists to build a better working world, helping to create long‑term value for clients, people and society and build trust in the capital markets.

Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.

Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.