Senior Manager

Talent21; Mumbai; On-site; INR 4,000,000 - 6,000,000; Full time

Job summary

Tech Mahindra seeks an experienced Senior Manager Risk Assurance to lead Enterprise Risk Management (ERM), Internal Audit, and Fraud Risk functions across global telecom BPO operations. This leadership role strengthens governance, ensures regulatory and contractual compliance, and drives audit excellence.

You will develop RCSA, RCM, risk dashboards and KRIs while guiding risk reviews and reporting to senior leadership.

Qualifications

• Must have proven experience overseeing ERM, internal audit, and fraud risk in a multinational environment.
• Strong knowledge of regulatory compliance, data privacy, and information security requirements.
• Demonstrated ability to lead cross-functional teams and manage stakeholder expectations.

Responsibilities

• Lead and enhance enterprise-wide risk management framework across global telecom BPO operations.
• Develop and maintain RCSA, RCM, risk registers, KRIs, and risk dashboards.
• Drive risk-based audit planning, process audits, and contractual reviews; ensure timely closure of findings.
• Lead enterprise fraud risk management initiatives and investigations in collaboration with HR, Legal, and business teams.
• Strengthen governance with senior leadership; partner with delivery leaders to mitigate risk exposure.
• Mentor Risk Assurance teams and promote capability development across functions.

Skills

ERM

Internal Audit

Fraud Risk

Regulatory Compliance

Risk Assessment

RCSA & RCM

Audit Planning

Governance

Leadership

Stakeholder Mgmt

Telecom Ops

Data Privacy

Info Security

Risk Reporting

Process Improvement

Job description

Tech Mahindra is looking for an experienced Senior Manager Risk Assurance to lead Enterprise Risk Management (ERM), Internal Audit, and Fraud Risk functions across global telecom BPO operations. This leadership role is responsible for strengthening governance, ensuring regulatory and contractual compliance, managing enterprise risks, and driving audit excellence.

Enterprise Risk Management (ERM)

• Lead and enhance the enterprise-wide risk management framework.
• Develop Risk & Control Self-Assessments (RCSA), Risk Control Matrix (RCM), risk registers, KRIs, and risk dashboards.
• Conduct periodic risk reviews and present reports to senior leadership.
• Ensure compliance with client contracts, telecom regulations, data privacy, and information security requirements.

Internal Audit

• Develop and execute risk-based annual audit plans.
• Lead process audits, compliance audits, contractual reviews, and surprise audits.
• Drive root cause analysis, corrective actions, and continuous process improvements.
• Monitor closure of audit findings and reduce repeat observations.

Fraud Risk Management

• Lead enterprise fraud risk management initiatives.
• Identify operational and process vulnerabilities.
• Conduct fraud investigations in collaboration with HR, Legal, and business teams.
• Strengthen whistleblower mechanisms and fraud awareness programs.

Governance & Stakeholder Management

• Partner with delivery leaders and business heads to strengthen governance.
• Advise senior management on risk exposure and mitigation strategies.
• Support client governance meetings and compliance discussions.

People Leadership

• Lead and mentor Risk Assurance teams.
• Drive capability development, succession planning, and performance management.
• Foster collaboration across Operations, IT, HR, Finance, and Legal functions.

Key Skills

• Enterprise Risk Management (ERM)
• Internal Audit
• Fraud Risk Management
• Regulatory Compliance
• Risk Assessment
• RCSA & RCM
• Audit Planning
• Governance
• Internal Controls
• Compliance Management
• Stakeholder Management
• Leadership
• Telecom Operations
• Data Privacy
• Information Security
• Risk Reporting
• Process Improvement