Senior Lead - Voice Engineer

Headsnminds Consultants; Mumbai; Hybrid; INR 1,800,000 - 2,600,000; Full time

Job summary

Headsnminds Consultants is seeking an experienced consultant to design and implement enterprise voice communication systems in laboratory environments before production deployment. You will collaborate with senior engineers to gather requirements and prototype voice solutions in controlled labs.

The role involves testing and validating voice systems, engineering Cisco UC portfolio solutions (call routing, voicemail, contact centers, emergencies) and designing IPC trading floor communications and

Qualifications

• Cisco CCNP Collaboration or equivalent advanced certification.
• Experience in financial services or trading floor environments.
• Knowledge of Microsoft 365 and Teams architecture.
• Familiarity with technical documentation tools and platforms.
• Experience with change management and migration planning.
• Understanding of ITIL processes and operational handover procedures.

Responsibilities

• Consult with senior engineers and stakeholders to gather requirements and design specifications.
• Design and prototype voice solutions in dedicated laboratory environments.
• Perform comprehensive testing and validation of voice systems before production deployment.
• Engineer and test Cisco UC portfolio solutions including call routing, voicemail, contact center, and emergency services.
• Design and test IPC trading floor communication systems and turret configurations.

Skills

Cisco CCNP Collaboration

Experience in financial services

MS 365 & Teams architecture

Technical documentation tools

Change management & migration planning

ITIL processes & handover

Job description

Role & responsibilities

This role focuses on consulting, designing, and implementing enterprise voice communication systems in laboratory environments before production deployment.

• Consult with senior engineers and stakeholders to gather technical requirements and design specifications
• Design and prototype voice solutions in dedicated laboratory environments
• Perform comprehensive testing and validation of voice systems before production deployment
• Engineer and test Cisco UC portfolio solutions including call routing, voicemail, contact center, and emergency services
• Design and test IPC trading floor communication systems and turret configurations

Preferred candidate profile

• Cisco CCNP Collaboration or equivalent advanced certification
• Experience in financial services or trading floor environments
• Knowledge of Microsoft 365 and Teams architecture
• Familiarity with technical documentation tools and platforms
• Experience with change management and migration planning
• Understanding of ITIL processes and operational handover procedures