Cisco UC Collaboration Engineer
Insight Global
An application made for this job — a tailored resume and cover letter that speak straight to the posting.
Job summary
Insight Global is seeking a Cisco UC Collaboration Engineer for a top enterprise client to lead a large-scale modernization of Cisco UC infrastructure, including CUCM, Unity Connection, and CER. The role focuses on upgrade, validation, testing, and post-go-live support in a complex enterprise environment.
The ideal candidate has hands-on experience with VMware vSphere, Cisco UCS, SIP/VoIP, and experience upgrading UC environments at scale (7,500 to 40,000+ users).
Qualifications
- 5+ years of hands-on Cisco UC experience.
- Experience administering and upgrading CUCM (12.x/14.x/15.x).
- Strong knowledge of Cisco Unity Connection and CER.
- Hands-on VMware vSphere deployments for UC workloads.
- Experience with SIP/VoIP and enterprise UC migrations.
Responsibilities
- Assess and validate existing Cisco UC environments and infrastructure requirements.
- Analyze assessment results and identify prerequisites for deployment.
- Create migration, upgrade, and technical documentation.
- Collaborate with infrastructure, networking, and operations teams.
- Provision and configure Cisco UCS servers in VMware environments.
- Deploy and configure VMware VMs supporting UC applications.
- Perform server BIOS and infrastructure updates.
- Validate network and UCS connectivity.
- Execute CUCM backups and recovery procedures.
- Perform CUCM 14.x to 15.x upgrades.
- Install and configure CUCM, Unity Connection, and CER.
- Upgrade Cisco IP Phone firmware and Voice Gateway IOS firmware.
- Configure UC applications according to Cisco best practices.
- Conduct system testing, validation, and performance checks.
- Support User Acceptance Testing (UAT)
- Lead production cutovers and go-live activities
- Troubleshoot post-implementation issues
- Provide hypercare and production support after deployment
- Create operational documentation and knowledge transfer to support teams
Skills
Tools
Job description
Insight Global is seeking a Cisco UC Collaboration Engineer for a top enterprise technology client. This consultant will play a critical role in a large-scale Cisco Unified Communications modernization initiative, supporting the upgrade and migration of Cisco UC infrastructure including CUCM, Unity Connection, and Cisco Emergency Responder. The ideal candidate will have extensive hands-on experience with enterprise voice environments, VMware deployments, Cisco UCS infrastructure, and UC application administration. This engineer will lead upgrade activities, perform system validation and testing, support production cutovers, and provide post-go-live support while ensuring minimal impact to business operations. This is an excellent opportunity to work on a highly visible UC transformation project within a complex enterprise environment.
Must-Haves:
- 5+ years of hands-on Cisco Unified Communications (UC) experience
- Experience administering and upgrading Cisco Unified Communications Manager (CUCM)
- Experience supporting CUCM 12.x, 14.x, and/or 15.x environments
- Strong knowledge of Cisco Unity Connection
- Strong knowledge of Cisco Emergency Responder (CER)
- Experience with Cisco Voice Gateways
- Strong understanding of Cisco IP Telephony
- Experience with SIP and VoIP technologies
- Experience performing enterprise UC migrations and upgrades
- Hands-on experience with VMware vSphere environments
- Experience with CUCM backup, restoration, and disaster recovery procedures
- Strong troubleshooting and root-cause analysis skills
- Ability to support production cutovers and after-hours maintenance activities
Plusses:
- Cisco CCNP Collaboration certification or equivalent
- Experience with Cisco UCS infrastructure
- Experience upgrading large-scale UC environments supporting 7,500 to 40,000+ users
- Experience with enterprise voice modernization initiatives
- Knowledge of Cisco Contact Center solutions
- Experience with Cisco Expressway
- Experience with Webex Calling solutions
- Experience with UCS C240 Servers
Day-to-Day:
- Assess and validate existing Cisco UC environments and infrastructure requirements
- Analyze assessment results and identify prerequisites for deployment
- Create migration, upgrade, and technical documentation
- Collaborate with infrastructure, networking, and operations teams
- Provision and configure Cisco UCS servers in VMware environments
- Deploy and configure VMware virtual machines supporting UC applications
- Perform server BIOS and infrastructure updates
- Validate network and UCS connectivity
- Execute CUCM backup and recovery procedures
- Perform CUCM 14.x to 15.x upgrades
- Install and configure CUCM, Unity Connection, and CER
- Upgrade Cisco IP Phone firmware and Voice Gateway IOS firmware
- Configure UC applications according to Cisco best practices
- Conduct system testing, validation, and performance checks
- Support User Acceptance Testing (UAT)
- Lead production cutovers and go-live activities
- Troubleshoot post-implementation issues
- Provide hypercare and production support after deployment
- Create operational documentation and perform knowledge transfer to support teams
'/%3e%3cpath%20d='M101.744%2012.4726L102.894%2016.1947L99.0021%2013.2201L101.744%2012.4726ZM105.3%208.40937H100.488L99.0026%203.59473L97.5116%208.41047L92.7%208.40385L96.5965%2011.3834L95.1055%2016.1942L99.0021%2013.2196L101.408%2011.3834L105.3%208.40992V8.40937Z'%20fill='white'/%3e%3cdefs%3e%3clinearGradient%20id='paint0_linear_5593_1381'%20x1='90'%20y1='9.44471'%20x2='99'%20y2='9.44471'%20gradientUnits='userSpaceOnUse'%3e%3cstop%20stop-color='%2300AD70'/%3e%3cstop%20offset='0.998594'%20stop-color='%2300B67A'/%3e%3cstop%20offset='1'%20stop-color='%23DCDCE6'/%3e%3c/linearGradient%3e%3c/defs%3e%3c/svg%3e){kind=small}
