Senior Lead (Technical) – Dynamics 365 CRM (Sales & Marketing)

Nitor Infotech, an Ascendion Company; Pune District; On-site; INR 2,500,000 - 4,200,000; Full time

Job summary

Nitor Infotech, an Ascendion Company, invites an experienced Senior Lead – Microsoft Dynamics 365 CE to drive design, development, and delivery of enterprise CRM solutions in Pune. You will lead technical teams, mentor developers, and collaborate with business stakeholders to shape scalable Dynamics 365 architectures.

The role emphasizes deep expertise in Dynamics 365 Sales and Customer Insights, Dataverse, and Power Platform, with responsibilities spanning integration, lifecycle management, and

Qualifications

• Experience with Microsoft Dynamics 365 CE (Sales and Customer Insights –Journeys/Marketing).
• Extensive experience with Dataverse and Power Platform.
• Knowledge of Dynamics 365 customization and configuration.
• Experience with REST APIs and integrating Dynamics 365 with external enterprise applications.

Responsibilities

• Lead the design, development, customization, and implementation of Microsoft Dynamics 365 CE solutions.
• Provide technical leadership for Dynamics 365 Sales, Customer Insights – Journeys (Marketing), and related Power Platform solutions.
• Analyze business requirements and translate them into scalable technical solutions aligned with Microsoft's best practices.
• Configure and customize Dynamics 365 using OOTB features including business rules, processes, forms, views, dashboards, security roles, queues, and workflows.
• Develop custom solutions using C#, .NET, Dataverse SDK, Plugins, Custom Workflow Activities, Custom APIs, and Power Automate.
• Design and implement integrations with enterprise systems using REST APIs, Web APIs.
• Optimize system performance, troubleshoot production issues, and ensure scalability and reliability.
• Mentor developers, conduct code reviews, enforce standards, and support capability building.
• Collaborate with Solution Architects, Product Owners, Analysts, and cross-functional teams throughout the project lifecycle.
• Lead and mentor technical teams across multiple projects.
• Review solution designs and ensure alignment with enterprise architecture standards.
• Drive technical governance and best practices.
• Support pre-sales activities, effort estimation, and solution proposals.
• Collaborate with stakeholders to define technology roadmaps and delivery strategies.

Skills

Dynamics 365 CE

Customer Insights Journeys

Dataverse

Power Platform

Power Automate

Power Apps

Model-Driven Apps

Power Pages

REST APIs

Web APIs

OAuth 2.0

OpenID Connect

SQL Server

FetchXML

LINQ

C# .NET

Tools

Dataverse SDK

REST APIs

Web API

Power Automate

Power Apps

Job description

Location- Pune

Experience Required-7 to 10 Years

7+years in Microsoft Dynamics CRM / Dynamics 365 development.

Job Summary

We are seeking an experienced Senior Lead – Microsoft Dynamics 365 CE with strong expertise in Microsoft Dynamics 365 Sales and Customer Insights (Journeys/Marketing), Power Platform, and enterprise CRM solution architecture. The ideal candidate will possess extensive experience in

designing, developing, customizing, integrating, and delivering scalable Dynamics 365 solutions while leading technical teams and collaborating with business stakeholders.

The candidate should have in-depth knowledge of both Out-of-the-Box (OOTB) capabilities and custom development within the Microsoft Power Platform ecosystem. They should be capable of driving solution design, ensuring adherence to best practices, mentoring development teams, and supporting end-to-end project delivery.

Experience with Azure services, Dataverse, enterprise integrations, data migration, DevOps, and solution lifecycle management is essential. Knowledge of SSIS/KingswaySoft, enterprise integration patterns, and modern cloud architectures is highly desirable.

Key Responsibilities

• Lead the design, development, customization, and implementation of Microsoft Dynamics 365 CE solutions.
• Provide technical leadership for Dynamics 365 Sales, Customer Insights – Journeys (Marketing), and related Power Platform solutions.
• Analyze business requirements and translate them into scalable technical solutions aligned with Microsoft's best practices.
• Configure and customize Dynamics 365 using OOTB features including business rules, business process flows, forms, views, dashboards, security roles, queues, and workflows.
• Develop custom solutions using C#, .NET, Dataverse SDK, Plug-ins, Custom Workflow Activities, Custom APIs, and Power Automate.
• Design and implement integrations with enterprise systems using REST APIs, Web APIs.
• Optimize system performance, troubleshoot production issues, and ensure application scalability and reliability.
• Work closely with Solution Architects, Product Owners, Business Analysts, and cross-functional teams throughout the project lifecycle.
• Mentor developers, conduct code reviews, enforce development standards, and support technical capability building.
• Estimate effort, manage technical risks, and contribute to project planning and delivery.
• Lead and mentor technical teams across multiple projects.
• Review solution designs and ensure alignment with enterprise architecture standards.
• Drive technical governance and best practices.
• Support pre-sales activities, effort estimation, and solution proposals.
• Collaborate with stakeholders to define technology roadmaps and delivery strategies.

Required Skills

• Strong hands-onexperience with Microsoft Dynamics 365 CE (Sales and Customer Insights –Journeys/Marketing).
• Extensive experience with Microsoft Dataverse and Power Platform.
• Strong knowledge of Dynamics 365 customization and configuration.
• Experience with Power Automate, Power Apps (Model-Driven Apps), and Power Pages.
• Strong knowledge of Dataverse security model, business process flows, workflows, forms, dashboards, and solution management.
• Experience designing REST APIs and integrating Dynamics 365 with external enterprise applications.
• Knowledge of OAuth 2.0, OpenID Connect.
• Experience with SQL Server, FetchXML, LINQ, Web API, and performance optimization.
• Strong troubleshooting, debugging, and production support experience.

Preferred Skills

• Experience with Customer Insights – Data.
• Experience with SSIS and KingswaySoft for enterprise data migration and integration.
• Experience working inAgile/Scrum delivery environments.

DEI Statement

At Nitor Infotech, we embrace diversity in all forms. We actively foster an inclusive environment where every voice is valued.

ISMS Statement

Nitor Infotech maintains ISO 27001 certification. All employees must adhere to our information security policies